2/10 Terrible
james
1 Oct 2024
Disliked: Cleanliness, property conditions & facilities
The hotel was in very poor condition and not at all what I expected from a listing on Expedia ! The room and hotel was in serous need of renovation ! The outside of the hotel was noisy , making it difficult to sleep ! The photos on Expedia did not match the terrible condition of the room ! In the bedroom the only lighting was a cheaply made table light and homemade light stand ! The couch looked old and dirty ! I expressed my displeasure to the staff which would not answer the phone ! The only way to communicate with them was by texts ! I never met any of the staff ! Check in was all done thru texts ! I informed them that I was checking out at 10:30 the following morning and that I wanted to be fully reimbursed ! No , one made any attempts to interview me by phone or otherwise ! The next morning after I checked out and rented a room at another hotel I received a text ! The person offered me a different room ! When I texted my displeasure the person stated that since she offered me another room she was not obligated to return the 5 days paid in advance ! I feel as though I was scammed but think that I was not the first person ! I would never do business with this hotel again and would advise everyone to go elsewhere !
james
Stayed 6 nights in Sep 2024