2/10 Terrible
Salma
Travelled with partner
2 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
First when we were checking in the lady at the front desk was rude and not very helpful. She gave us the two key cards to the room but didn’t activate one of them and the one that was activated was bent. We got upstairs and the door wasn’t opening. The lock on the door gave us a problem every time we tried to open it. When we told the front desk they came up and said we had to put our body into opening the door which rarely worked. When we got in the room it smelled horrible. It smelled very musty and mildewed. The room looked nothing like what I booked. I booked a room with hardwood floors that looked pretty new but when we got there there was a dirty carpet that definitely hasn’t been cleaned in years as you can see the stains and see crumbs in the floor. The bathroom had dirty towels that were waiting for us and the tiniest bottle of shampoo meant for us to share amongst two. The bed was extremely uncomfortable and the pillows were so flat it was like you were just laying your head on the mattress. We only had a half used roll of cheap toilet paper that didn’t even last us until the morning. We tried using using the ac but it didn’t even turn on properly and we only slept 2 hours because of how hot the room got. We tried opening the windows to get rid of the smell and the windows barely opened 1 inch because of the locks on all of them. There was barely enough light in the room to be able to see when sitting in the bed. I’m so disappointed and disgusted. I don’t recommend!
Salma
Stayed 1 night in Sep 2024