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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas
Exterior
9 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
  • On private beach
  • Hot tub
  • Pool
  • Breakfast included

Explore the area

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Blu Riviera Maya
    17 min walk
  • Ciao
    5 min walk
  • ADO Tourist Terminal Playa del Carmen
    20 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    258 min drive

Room options

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed PURE allergy-friendly

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed PURE allergy-friendly

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Platinum Sky Terrace, one king bed

  • 86.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

  • 43.0 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Outdoor pool

Hard Rock Hotel Riviera Maya - All Inclusive

On private beach
Pool
Hot tub
All-inclusive
3.9 out of 5, Good, (1004)
The price is CHF 434
for 1 night
includes taxes & fees
7 Jan - 8 Jan
Hard Rock Hotel Riviera Maya - All Inclusive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays on Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, designer toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, 2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. During your stay, you'll be within walking distance of Oasis Beach. Features include free breakfast, free WiFi in public areas and free valet parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Toro, one of the property's 9 restaurants and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with facials, manicures and pedicures or hydrotherapy at Rock Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • 14 minutes by car from Xplor Theme Park and 12 minutes from Puerto Aventuras Marina
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Spa tub
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 224 out of 439 reviews" "
Rating 8 - Good. 97 out of 439 reviews" "
Rating 6 - Okay. 72 out of 439 reviews" "
Rating 4 - Poor. 23 out of 439 reviews" "
Rating 2 - Terrible. 23 out of 439 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all
Stayed 2 nights in Sep 2024

6/10 Okay

Rickie P, Irving

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property service wasn’t up to par. Broken things in the room. Food was very good!!
Stayed 5 nights in Aug 2024

6/10 Okay

Shawna

Liked: Staff & service
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Stayed 3 nights in Aug 2024

10/10 Excellent

Felisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like did the scenery and how great the staff and everyone was
Stayed 4 nights in Aug 2024

4/10 Poor

Pharen, Garner

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ana Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Stayed 7 nights in Aug 2024

4/10 Poor

Gavin

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
Stayed 3 nights in Aug 2024

4/10 Poor

Bricely

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Stayed 4 nights in Jul 2024

6/10 Okay

Claudia M, Apopka

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
Stayed 3 nights in Jul 2024

2/10 Terrible

Bipin

Disliked: Cleanliness, amenities, property conditions & facilities
Do not spend any money in this hotel. We went 30 people for family reunion and no one was happy with this hotel. No good food, limited variety of food, worst grade alcohol.
Stayed 3 nights in Jul 2024

10/10 Excellent

Roy

Stayed 3 nights in Jun 2024

6/10 Okay

Billy

Travelled with family
Liked: Amenities
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
Stayed 5 nights in Jun 2024

8/10 Good

Kory

Stayed 7 nights in Jun 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!
Stayed 9 nights in May 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in
Stayed 9 nights in May 2024

8/10 Good

JUAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
El servicio es muy bueno, el personal muy atento y dispuesto en el momento que se le requiere, las instalaciones dejan mucho que desear, han permitido que el hotel decaiga, hay goteras en los pasillos, las habitaciones están viejas, las puertas de mueble del servibar están vencidas, los cajones hinchados (acres el de arriba y se abren los de abajo, se atoran), cuando hagan trabajos de mantenimiento cierren las zonas y no permitan que los trabajadores de la construcción se paseen entre los huéspedes en zonas como alberca, jardines y playa, es incómodo para las damas, hago esta crítica sin el afán de molestar, ve muchas áreas de oportunidad a mejorar, finalmente el servicio y hospitalidad de su personal permitió disfrutáramos de nuestras vacaciones,
Stayed 5 nights in May 2024

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2024

8/10 Good

Richard, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Christopher, Carrollton

Travelled with family, Travelled with group
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
Stayed 4 nights in May 2024

2/10 Terrible

chris

Disliked: Cleanliness, staff & service
Poor Service throughout
Stayed 4 nights in Apr 2024

10/10 Excellent

Simone

Stayed 4 nights in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
We have a issue whit our toilet for 2 days was making wear noises after you flushed, they give me a massage for me and my wife, but was kind of disturbed, also the page in Expedia said that you have one bottle of bounle wine per stay and they said than no and they charge me for bottle, there some amenities that they don’t have anymore but still advertised.
Stayed 4 nights in Mar 2024

2/10 Terrible

Juan carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
MAL SERVICIO
Legamos y nos dieron el cuarto hasta las 7:00 pm, cuando el check in es 3:00 pm No servia la TV. ( llamamos 4 veces y hasta el día siguiente 4 pm nos pudieron resolver el problema) No servían los elevadores. La tina del baño estaba sucia. Lleve a mi mascota ya que es un hotel "PetFriendly" y la mascota solo puede estar encerrada en el cuarto o en un area especial que es 4x4 No me llevaron las amenidades de la mascota que te incluye el hotel, hasta el día siguiente 1 pm ( cama, comida y platos) Nos despertaban diario para asistir aun desayuno a las 8 am , no respetan la privacidad.
Stayed 2 nights in Mar 2024

10/10 Excellent

Osmond Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024