See all properties

Hotel Puerto Palace

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Front of property
TV
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Spa
  • Pool
  • Gym

Explore the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Taoro Park
    ‪7 min walk‬
  • Risco Belle Aquatic Gardens
    ‪12 min walk‬
  • Plaza del Charco
    ‪14 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪30 min drive‬

Room options

View all photos for Standard Single Room

Down duvets, minibar, desk, blackout curtains

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Down duvets, minibar, desk, blackout curtains

Standard Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Economy Triple Room

Down duvets, minibar, desk, blackout curtains

Economy Triple Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down duvets, minibar, desk, blackout curtains

Standard Double Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down duvets, minibar, desk, blackout curtains

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down duvets, minibar, desk, blackout curtains

Family Room (2 adults, 2 children)

  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Family Room (3 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults and 1 child)

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Double Room Single Use

Down duvets, minibar, desk, blackout curtains

Double Room Single Use

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Single Room, Sea View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Sea View

  • Sea view
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, Pool View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Pool View

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Pool View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Economy Double Room

Down duvets, minibar, desk, blackout curtains

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Sea View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds

View all photos for Family Room (3 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults)

  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds

View all photos for Double Room, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Double Room, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Triple Room, Sea View

Down duvets, minibar, desk, blackout curtains

Triple Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds

View all photos for Triple Room, Pool View

Down duvets, minibar, desk, blackout curtains

Triple Room, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View (2 adults and 1 child)

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Standard Room (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Standard Room (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Family Room (4 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (4 adults)

  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds

Similar properties

Pool

FERGUS Puerto de la Cruz

  • Pool
  • Breakfast included
  • All-inclusive
  • Kids pool
4.1 out of 5, Very good, (55)
The price is CHF 128
for 1 room
includes taxes & fees
22 Feb - 23 Feb
FERGUS Puerto de la Cruz

About this property

Hotel Puerto Palace

Family-friendly hotel with 2 outdoor pools and 2 hot tubs
This smoke-free hotel features 2 outdoor pools, a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Hotel Puerto Palace. During your stay, you're just a quick walk from Taoro Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • 14 minutes by foot from Plaza del Charco and a 3-minute drive from Lago Martianez Swimming Pools
As a guest of Hotel Puerto Palace, you'll find 2 outdoor swimming pools and 2 hot tubs along with an outdoor tennis court, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A children's pool, spa services, and a library are also featured at the family-friendly Hotel Puerto Palace. Limited free parking is available on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
Hotel Puerto Palace has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Hotel Puerto Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 177 out of 440 reviews
Rating 8 - Good. 185 out of 440 reviews
Rating 6 - Okay. 52 out of 440 reviews
Rating 4 - Poor. 19 out of 440 reviews
Rating 2 - Terrible. 7 out of 440 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dated hotel on outskirts of town.
The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.
Stayed 2 nights in Nov 2024

10/10 Excellent

Allison jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024

10/10 Excellent

Anett

Stayed 10 nights in Jul 2024

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Stayed 4 nights in Apr 2022

6/10 Okay

Petra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Stayed 7 nights in Feb 2022