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Hotel Don Luis Puerto Montt

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Don Luis Puerto Montt

Front of property
Lobby
Lobby
Lobby
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast included
  • Parking included
  • 24/7 front desk

Explore the area

Map
Quillota 146, Puerto Montt, Los Lagos, 5480000
  • Casa del Arte Diego Rivera
    1 min walk
  • Colonizacion Alemana Monument
    2 min walk
  • Puerto Montt Cathedral
    2 min walk
  • Puerto Montt (PMC-Tepual)
    29 min drive

Room options

View all photos for Executive Double Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Double Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, Multiple Beds

Minibar, in-room safe, desk, iron/ironing board

Executive Room, Multiple Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, iron/ironing board

Superior Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room Standard

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard

  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Novotel Puerto Montt

Pet-friendly
Free WiFi
Breakfast available
Laundry
4.4 out of 5, Excellent, (137)
The price is CHF 111
for 1 night
6 Jan - 7 Jan
Novotel Puerto Montt

About this property

Hotel Don Luis Puerto Montt

Luxury hotel with free breakfast and fitness centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a business centre and conference space. Housekeeping is available on request.
Hotel Don Luis Puerto Montt offers 65 accommodations with minibars and a safe. 32-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit and hairdryers.

This Puerto Montt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Hotel Don Luis Puerto Montt, you're just a quick walk from Casa del Arte Diego Rivera. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Doña Elena
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Casa del Arte Diego Rivera and Colonizacion Alemana Monument
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Don Luis Puerto Montt. An area shuttle within 20 km and an airport shuttle (available 24 hours) are available for a fee. Self parking is free. A complete renovation of Hotel Don Luis Puerto Montt was completed in July 2020.

This 4.5-star Puerto Montt hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 10:00 AM.
Do̱a Elena РThis restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 20 km
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Doña Elena

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Don Luis Hotel
Don Luis Puerto Montt
Hotel Don Luis
Hotel Don Luis Puerto Montt
Don Luis Puerto Montt
Hotel Don Luis Puerto Montt Hotel
Hotel Don Luis Puerto Montt Puerto Montt
Hotel Don Luis Puerto Montt Hotel Puerto Montt

Hotel Don Luis Puerto Montt Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 162 reviews" "
Rating 8 - Good. 70 out of 162 reviews" "
Rating 6 - Okay. 23 out of 162 reviews" "
Rating 4 - Poor. 4 out of 162 reviews" "
Rating 2 - Terrible. 4 out of 162 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alvaro, Plantation

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
As soon as I arrived was not even greeted as it should be, when I mentioned that I had a booking with Expedia was todl they could mot find it and that they had stopped working with expedia many years ago and that the reservation was invalid.
Stayed 1 night in May 2024

6/10 Okay

Maria-Jose, Superior

Stayed 1 night in Dec 2021

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Avoid especially on weekend as riots still active
Downtown area where hotel is located not best area. Rooms small. Average hotel breakfast. Booked non refundable 10 months early and called 1 month ahead to request the 2 rooms booked be next to one another and was denied. Contact them for same 1 week prior and they agreed...gave us 2 of their worst street side rooms. We arrived 1 hour early and were denied early check in despite them having use of our funds for 10 months. Riots still active there in Puerto Montt during our stay Feb. 20-22, right in the street in front of thr hotel....50 plus hooded antifa types beating cars and causing mayhem, until police arrived with tear gas and water cannon tank and drove them away from our area. We could hesr them throughout the night. We watched all this go down from our windows looking down until the tear gas started entering our rooms and effects thereof. Scared the hell out of our children. This hotel is worth about half of what charged, that if no violence present. Best to avoid while unrest is still active and go to Puerto Varas 20k away....a much nicer upscale place.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un bel hotel mais un environnement bruyant. Si la fenestrstion etait plus etanche, le bruit serait sans doute attenue.
Stayed 8 nights in Feb 2020

10/10 Excellent

Susan R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as a stopover from Patagonia to Lake region
Great as a stopover from southern Patagonia to the Chilean Lake Region. 2 blocks from the shore and beautiful boardwalk, major shopping mall 1 block away, close to good restaurants, 10 minute walk to bus terminal. Hotel halls are beautifully decorated. Full breakfast with eggs, fruit, breads, pastries. Exercise room and sauna. Friendly staff.
Stayed 2 nights in Feb 2020

8/10 Good

Colin, Wellington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No physical wine list, staff had to keep referring to the till to find out the cost
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Andrew S.

Nice Hotel in the Center of Puerto Montt
Great front desk staff. Very willing to help in any way possible. Great complimentary breakfast. Very clean rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Piet, Amsterdam

Liked: Cleanliness, staff & service, room comfort
Nice hotel, fine location. Elevator could be a little more efficient.
Stayed 1 night in Nov 2018

6/10 Okay

J., Sydney

Liked: Cleanliness, staff & service, room comfort
A bit worn but very welcoming
Hotel Don Luis Puerto Montt might be a little old and kitschy but the staff are friendly and welcoming and the rooms were warm and comfortable. What it lacked in 'newness' and 'adequate lighting in the bathroom' it more than made up for with hospitable touches, like a complimentary drink on arrival and a tasty continental breakfast. All in all a nice, no-frills stay that was value for money.
Stayed 2 nights in Sep 2018

8/10 Good

ORAPHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Terance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Puerto Monty
The staff at this hotel is very nice and do their best to accommodate your needs. The hotel itself is very antiquated. The rooms are very small and the showers are even smaller. The hotel is in a very busy part of the city. The road noise is excessive. Especially because there is no air conditioning and you need to have a window open to allow for any fresh air. The breakfast is basic, but decent. Again if not for the kindness of the staff the stay would have been awful. If you do not have some basic understanding of Spanish I would not recommend the hotel as very few of the employees speak English.
Stayed 5 nights in Feb 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay - I would stay there again.
Convenient location, great friendly staff (Natalie is a lovely girl with great English) and nice clean room. However, the room is a bit tight, no in-room tea/coffee facility and the hot water for showers could be a bit hotter.
Stayed 2 nights in Sep 2017

6/10 Okay

oscar, Miami Lakes. usa.

Liked: Cleanliness, staff & service
No air
Our sorprised was find this hotel don't have air conditioning, the thing negative because the staff give excellent service and the location perfect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! Very helpful and caring
The hotel staff was absolutely wonderful, minus the rude restaurant staff. The breakfast buffet was great, I was pleasantly surprised. We only stayed one night, but I thought the rooms very comfortable and relatively clean, we had a great window view.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel close to centre of town free pisco with check in

10/10 Excellent

Doug, Yarmouth, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient staff and great location
We found our hotel location, right near the water, shops and park, very convenient. We found a very nice, reasonably priced, popular, family-type restaurant, Tablon del Ancla, quite nearby. At the hotel, the staff was courteous, solicitous, and very efficient. The afternoon day shift head woman (not sure of name) in particular took great effort and initiative in helping us out. She even suggested their calling our rental car company when we arrived (at the close of our trip to Chile) to verify whether they would come to the hotel to pick up our vehicle so that we did not have to drive out to the airport for the return (they did, for just a 15,000 peso fee (about $25). The breakfast was ample and nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
No complaints, good breakfast, pretty fast Wi-Fi, secure storage for bicycle.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
Good stay, great location

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

J's mom

Liked: Staff & service
Disliked: Cleanliness
J's mama
My specific complaints re the hotel/room are these: 1. The overall size of the room was too small. Barely able to walk around the bed and if the desk chair was pulled from under the desk, could not pass between that and the bed at all. 2. The queen bed mattress was not of sufficient quality, or was too worn not sure. It sagged. 3. The lighting in the room, particularly the bathroom was woefully inadequate. 4. I had a pretty good view of the water if I could have seen through the window, which was very dirty. 5. There was no bathtub,only a shower. I'm ok with that but the shower was approximately 28 square. Isn't that really small? 6. The bathroom door stuck hard if closed all the way. 7.No clock of any kind in the room, nor nose/facial tissues. 8. There was black mold around the bottom of the shower. Ew. 9. There were no washcloths available, only towels. That, however, is not unusual in Chile. 10. Very thin walls and ceilings, so noisy. There was construction going on overhead and often well into the night. Heard it one morning beginning about 3:30 AM. Sounded like they might come through my ceiling. After 10 days/nights there I was faily well adjusted to everything except the dirty window and moldy shower I felt I was living more in the Chilean experience of not wasting a single thing including space. The hotel where I stayed last December was pure luxury by comparison though. I missed it.

8/10 Good

John, New York

Liked: Cleanliness, staff & service
Good, quick stopover
Staff was above and beyond helpful helping me with a travel arrangement. Bartender was a really cool, interesting person to chat with.