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Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

3 restaurants, breakfast, lunch, dinner served; international cuisine
2 bars/lounges, 2 poolside bars, beach bar
2 outdoor pools, pool umbrellas, pool loungers
Luxury Suite, 2 Double Beds, Balcony, Ocean View | Premium bedding, down duvets, pillow-top beds, free minibar
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Pet-friendly
  • All-inclusive
  • Breakfast available

Explore the area

Map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580
  • Petempich Bay
    8 min drive
  • La Canoa
    1 min drive
  • Cancun Bus Station ADO
    35 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Presidential Suite, Multiple Beds, Balcony (Club)

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, Multiple Beds, Balcony (Club)

  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, Multiple Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony, Ocean View

  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Luxury Suite, 2 Double Beds, Balcony, Ocean View | Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Premium, Plunge pool)

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 2 Double Beds, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Club)

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Luxury Suite, 1 King Bed, Balcony, Ocean View | Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 1 King Bed, Balcony, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Balcony (Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, Multiple Beds, Balcony (Premium)

  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, 1 King Bed, Balcony, Ocean View

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Balcony (Plunge pool)

Separate bathtub and shower, designer toiletries, hair dryer

Presidential Suite, Multiple Beds, Balcony (Plunge pool)

  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite, 2 Double Beds, Balcony (Premium, Plunge pool)

  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 King Bed, Balcony (Club Premium)

Separate bathtub and shower, designer toiletries, hair dryer

Luxury Suite, 1 King Bed, Balcony (Club Premium)

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Excellence Riviera Cancun - Adults Only All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.7 out of 5, Exceptional, (1549)
The price is CHF 717
for 1 night
includes taxes & fees
10 Jan - 11 Jan
Excellence Riviera Cancun - Adults Only All Inclusive

About this property

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya offers 90 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Puerto Morelos resort provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court, a marina and a health club are featured at the resort. 2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya. During your stay, you'll be close to Puerto Morelos Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at La Canoa, one of the property's 3 restaurants and 2 bars/lounges
  • Breakfast is offered for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, deep-tissue massages or body scrubs at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 7 mi (11.3 km) from Puerto Morelos Beach and 7.9 mi (12.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers outdoor tennis courts, a health club and a hot tub. Free self parking and valet parking are available.

This 5-star Puerto Morelos resort is smoke free.

La Canoa – This poolside fine-dining restaurant specialises in international cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Chiringuito – This beachfront steakhouse specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Ka'ax – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sikil – This poolside sushi bar specialises in sushi and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Asian Fusion – This fine-dining restaurant is located on the beach and specialises in Asian cuisine. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Access to golf course
Golf green fees

Lessons/classes/games

Yoga

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Asian Fusion
  • Chiringuito
  • Ka'ax
  • La Canoa
  • Sikil

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Billiards/pool table
  • Boat
  • Boat tours
  • Children's club
  • Designer stores
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Sail boat
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Volleyball
  • Windsurfing
  • Wine tasting room
  • Winery release events

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,400 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 170 per room (return)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 300 out of 507 reviews" "
Rating 8 - Good. 108 out of 507 reviews" "
Rating 6 - Okay. 45 out of 507 reviews" "
Rating 4 - Poor. 25 out of 507 reviews" "
Rating 2 - Terrible. 29 out of 507 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cassandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was Not a 5 star property. Our butler service was practically non existent. The Private pool was so disgusting we never went in. The main pool was so freezing you could not stand to get in. The beach was the most filthy beach I have ever seen. This was the worst vacation ever! I have nothing good to say. I hated my time here and wish we never went. Don’t go here.
Stayed 4 nights in Dec 2023

2/10 Terrible

Marjan

Travelled with group
Disliked: Amenities, property conditions & facilities
Food was horrible. Menu didn’t match what was served. Check in horrible! Made us wait for 4 hours.
Stayed 4 nights in Dec 2023

6/10 Okay

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful & the staff was fantastic. The food and dining options were extremely disappointing. The beach area was also not the greatest.
Stayed 5 nights in Dec 2023

10/10 Excellent

Callista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023

6/10 Okay

TERRY NORMAN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very run down. We had to move rooms twice as we had leaky rooms with water and the property lacked details all over. This property is worn and needs to be retired. Sorry I booked this thinking it was going to be amazing for Zoetry highly disappointed.
Stayed 6 nights in Nov 2023

4/10 Poor

Domonique

Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Nov 2023

8/10 Good

Robert, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the food choices and quality, room experience, and staff friendliness were excellent. We experienced several food service slip ups with excessive wait times for food (breakfast order taking 1 hour). Otherwise food service excellent.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lost relic of the quiet personal resort feeling…you know: where the staff recognize YOU…give their attention to YOU…and want YOU to be perfectly content on enjoying the brief amount of time you may have scrounged away to briefly get away…again: the most important thing is YOU!! Gracias
Stayed 5 nights in Nov 2023

8/10 Good

Alexis

Liked: Cleanliness
Stayed 4 nights in Nov 2023

8/10 Good

Chona, Romeoville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time stay in this property with my family and our furry. Friendly staff, good food, although there was no buffet options. It's better if they have buffets coz there's a long wait in all ala carte, that's why I only give 5 stars. Our furry enjoyed our stay. They are very pet friendly. We were able bring our dog without any problems. They gave us all our furry needs like bowls , comfy bed, and toy and treats. It's very quite, no entertainment though. We also enjoyed they're hydro therapy which was included in our stay. We love our 2 bedroom suite and plunge pool. Its so big and spacious and beautiful. Our butlers were so nice and helpful. I highly recommend this resort if you want quite and peaceful and just want to relax. And if you want to bring your precious furry, this is the resort for you.
Stayed 4 nights in Oct 2023

8/10 Good

Billy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is an excellent place to stay, our best so far, but there is room for improvement IMO. Staff is friendly and helpful, but attention to detail sometimes lacked. Room keys not working. Room service not bringing ice one day, no wash cloths one day, no coffee cups one day. Nothing major, and a message to the butler had it quickly corrected, but it is what it is. Just know, for all that it is, it's not for everyone. We purposely avoid the hotel district and the "spring break" type partiers. I paid more for Zoetry to try and price myself out of the drunks, and that worked, but in doing so, it seems we priced ourselves out of the fun as well. A "healing spa" we were told, there isn't even music at the pool. None. Everyone sits around in silence, sipping their drink, or reading. We had a little Bluetooth speaker we brought out one day and were immediately swamped by people happy to hear something other than waves. The staff warned us, noise is frowned upon, so keep it low. We were respectful of course (in our 50s), and by this time, there were more people flocked around our little speaker than the rest of the pool combined, so it was OK. Again, just something to be aware of. We will stay somewhere else next time. It's not bad, just not what I'm looking for. If cruises are the Walmart of vacations, Zoetry is the up-scale store in Pretty Woman. I don't want a wet Tshirt contest, but I'm also not at the library.
Stayed 5 nights in Nov 2023

10/10 Excellent

Wale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Oct 2023

10/10 Excellent

Lanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. It’s small, but mighty. The service is top notch. If you are looking for a peaceful and relaxing time. This is the place. Zoetrys focus is wellness and peace. We did not enjoy the beach area but love laying out at the pool. We took the sandbar catamaran tour to get some time in the clear water. Highly recommend the sushi bar and hydro therapy. When and if you sit down with someone to discuss all that zoetry offers you will be addressed with an opportunity to attend a sales pitch for something similar to a time share, but “not like a time share” we were informed. We declined and they are respectful of that. So we appreciated that, as even being approached about it was a surprise to us. But my family and I would go back to zoetry.
Stayed 4 nights in Oct 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and eclectic, boutique resort. Incredible staff. Best food weve ever had at an all inclusive resort
Stayed 4 nights in Oct 2023

8/10 Good

Sariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimberto, Alain, Jordi, Mariano, Vic, Miguel, Enrique, and Dulce made it feel like we were all a part of big family. Yummy food, excellent bar and restaurant service, clean, quiet. My only concern is with the housekeeping. Our water bottles were not replaced even though we were told this is something we should expect.
Stayed 6 nights in Oct 2023

6/10 Okay

Rodolfo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Food is great
Stayed 8 nights in Sep 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Great service. Beach was not functional at all
Stayed 3 nights in Aug 2023

8/10 Good

Natoya M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

2/10 Terrible

Morvinia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this resort for me and my family was by far the worst resort we stayed at. It leads me to believe the reviews for this property are incentivized. From the time we arrived we requested a room upgrade due to us being platinum members, and we were told that they were not aware of any free upgrades for Orbitz platinum members. We had to wait for a manager to approve the upgrade after going back and forth with the front desk. The food was terrible with only on restaurant available for breakfast lunch and dinner. There were roaches running around in the lobby and in our room, as well as other bugs in our room. There was no entertainment or anything else to do at night for the guests. We literally had to go book a stay at another resort in the area. I will not stay at this resort again and do not recommend it for anyone. I truly believe I deserve a refund.

10/10 Excellent

Anna S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for couples and families, quiet, romantic. Superb food, the chef personally attends to any special requests.
Stayed 6 nights in Sep 2023

10/10 Excellent

Srinivasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not defiantly kids friendly , but I highly recommend if you aiming for wellness and stay away from crowded world .
Stayed 4 nights in Aug 2023

2/10 Terrible

Artem, Otis Orchards

Travelled with partner
Disliked: Staff & service
Stayed 4 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Good Drinks - top shelf all around. There was a taquilla tasting and wine tasting hosted by Gabriel that was very informative and worth attending. Food - Breakfast, lunch & dinner were all great! Room - very spacious room with comfortable mattress. Plunge pool was also nice! A/C was freezing cold, which my wife didn't like. Pool wait staff - these guys were amazing! There was no swim up bar but the wait staff made sure there was a drink in your hand at all times! Wait staff - there were some great waiters and some average as well. The good definitely outweighed the bad. The Bad Entertainment - absolutely none. Even if there are no shows, a nice jazz band or musician would have been nice. Even playing Caribbean music throughout the resort would have been better than nothing. Fitness Center - horrible! The room was smaller than my garage and the equipment was outdated and rusty. Very disappointed. Restaurants - the options were few. One breakfast spot and two dinner spots. There was no buffet, which is important for us to grab something quick. The food took long to be served, although it tasted great! The pool side grill required patrons to come in casual attire. The Ugly After dinner, the resort pretty much shut down because there were no other options. The iguanas are literally all over the walking trail that leads to the rooms. I'm not sure what can be done to control them but it was like Jurassic Park! The resort decor reminded me of the set of the Brady B
Stayed 3 nights in Sep 2023