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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

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Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    ‪1 min walk‬
  • Playa Dorada
    ‪7 min walk‬
  • Malecón De Puerto Plata
    ‪7 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪95 min drive‬

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

  • 48.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Nirvana)

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed (Nirvana)

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

  • 38.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 48.50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

  • 48.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

  • 20.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior

Minibar, in-room safe, individually decorated, individually furnished

Room Superior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

View all photos for Room Junior

Minibar, in-room safe, individually decorated, individually furnished

Room Junior

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

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About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

On beach with outdoor pool for sandy fun near Playa Dorada Golf Course
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Viva Heavens by Wyndham, A Trademark All Inclusive. During your stay, you're just a quick walk from Playa Dorada. You'll find features such as free WiFi in public areas and free self-parking, plus 5 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at V Kitchen, one of the property's 5 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes an outdoor tennis court, a gym and volleyball
  • Steps from Playa Dorada Golf Course and 6 minutes by car from Lorilar Ranch
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Have fun in the sun at Viva Heavens by Wyndham, A Trademark All Inclusive with summer activities such as surfing/body boarding, snorkelling and parasailing.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, outdoor tennis courts and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Plata resort.

V Kitchen – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Blend – This restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino – This beach restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Puebla 222 – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sofrito – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball
Tennis racquets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blend
  • Puebla 222
  • Rosmarino
  • Sofrito
  • V Kitchen

Things to do

  • 18-hole adjacent golf course
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Fitness classes
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Windsurfing

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighbouring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 894 reviews
Rating 8 - Good. 251 out of 894 reviews
Rating 6 - Okay. 152 out of 894 reviews
Rating 4 - Poor. 82 out of 894 reviews
Rating 2 - Terrible. 94 out of 894 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with partner
Liked: Amenities, property conditions & facilities
El servicio
Stayed 3 nights in Dec 2024

6/10 Okay

arturo

Liked: Staff & service
Old hotel The room had a lot humidity

2/10 Terrible

Lina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Resort Ever
When we there the receptionist was flirting with a gust, the one of the employees offered my kids The manager Marie try to charge me $780.00 for a taxi and last is a all inclusive resort but the only give you one bottle of soda when you comes ask for another they told me no is only to welcome you in.
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan

Stayed 2 nights in Nov 2024

8/10 Good

Romilio

Stayed 2 nights in Nov 2024

6/10 Okay

Viviana

Travelled with family
Disliked: Amenities, property conditions & facilities
This was my first and last tiem in this hotel, for the following reasons. The only two bars dont have alot of choices of drinks and the few ones they use only cheap bottle of licores. Supposedly every day on the schedule they have around 15 activies a day but on my stay they only did 2 max 3 a day. They also have 5 restaurants including the buffet but only the buffet and one other restaurant a la carte is open and when is open they dont have space for booking. In the rooms they have a fridge with only water and sodas. If you are looking for a place to read a book and be alone this is the place.
Stayed 6 nights in Nov 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet small relaxing not so much crowd it
Stayed 6 nights in Nov 2024

8/10 Good

Ramakrishna

Liked: Cleanliness, staff & service, property conditions & facilities
We had very good experience..
Stayed 3 nights in Nov 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good stay overall. The food was just a little bland for my taste but not terrible.
Stayed 4 nights in Nov 2024

10/10 Excellent

Genisis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and helpful and our room was clean. the buffet food was also good. Will definitely come back in the future. Thank vivía heaven by Wyndham for your hospitality!
Stayed 3 nights in Nov 2024

10/10 Excellent

Nancy A

Very peaceful relaxing
Stayed 2 nights in Nov 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 5 nights in Nov 2024

2/10 Terrible

ronny

Disliked: Cleanliness, staff & service, property conditions & facilities
Ac wasn’t working, room was humid which made the floor wet all the time. Walls had mold and water filtration
Stayed 2 nights in Nov 2024

2/10 Terrible

Nathan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Food is terrible, menu is terrible . Unsafe floors in rooms, very slippery and dangerous. Rooms flood when raining. Staff is amazing and work very hard, they were the only good part. Beach terrible and dirty. Seaweed and garbage everywhere. This place should be torn down. Awful.
Stayed 10 nights in Nov 2024

4/10 Poor

Jesus

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2024

2/10 Terrible

Ronnie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The food was subpar and not a lot of choices
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Arileida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Cheyleni

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El propiedad es más pequeño de lo que esperé pero el personal y animadores ayudaron buscar mucha diversión! Manuela, Isa y elianny fueron increíbles
Stayed 3 nights in Oct 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would have been way better if they had more bars, a swim up bar and more variety of food in the buffet and restaurants…..
Stayed 4 nights in Nov 2024

2/10 Terrible

Alex

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
As we arrived about 2:30p we waited until 3pm due to lack of rooms not ready. We reserved this hotel due to the fact that it was an all adult hotel and encountered with many families and their children in the lobby area. I asked front desk agent and he stated “Unfortunately that needs to be updated!” Finally bout 3:30 we were assigned room. As we finally try to enter room, our card keys weren’t properly working in fact during our entire stay, maintenance had to come to our room 6 times to reboot the battery and front desk refused to change our room. The wifi service in and out of room was extremely poor whereas we always had to connect & disconnect throughout our entire stay. Our experience with the buffet restaurant was the worst service, we had to get our own glasses, utensils and never brought any beverages including water which had to be appropriately handled as service. The surroundings cleanliness was completely swamped with waters from rain and pool side which could avoid from slipping at all times. We made reservations for the Italian restaurant, which was at the beach area, and guest services stated it was located on the Mexican restaurant “Poblado” and apologized for the inconvenience. I then decided to go by the beach area bout 30 minutes before our reserve time, and I saw them setting up, asked a waiter “is this the Italian restaurant tonight?” He said “Yes”. Apparently they wanted to bribe us due to overbooking the Italian restaurant. Horrible Service need HELP!
Stayed 2 nights in Nov 2024

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Lance

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Oct 2024

2/10 Terrible

ROBIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible. I checked in at about Midnight and checked out immediately the following day, the food was disgusting some of it even spoiled, the drinks were nasty, the staff was rude. All in all it was a terrible experience.
Stayed 4 nights in Oct 2024