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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property
VIP Access

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Photo gallery for Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Kayaking
View from room
The Penthouse North | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270
  • Garza Blanca Beach
    ‪8 min walk‬
  • Playa Esmerelda
    ‪14 min walk‬
  • Playa Palmares
    ‪16 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Two bedroom Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South

  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite two Double Beds South

  • 99 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Suite South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Suite South Connected

  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North

The Penthouse North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Penthouse North

  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite North

  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite South

  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite Two Double Beds North

  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner Suite North

Corner Suite North | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite North

  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Ultra Suites South Connected

  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite North

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North

  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite South

  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite South

  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite South

  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite Two Double Beds South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite Two Double Beds South

  • Sleeps 3
  • 2 Queen Beds

View all photos for Master Suite South

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite South

  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

View from room

Ultra Corner Suite North

  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

4 outdoor pools, free pool cabanas, pool umbrellas

Hotel Mousai Puerto Vallarta Adults Only

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (907)
The price is CHF 546
for 1 room
includes taxes & fees
11 Mar - 12 Mar
Hotel Mousai Puerto Vallarta Adults Only

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. Change of towels is available on request
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch flat-screen televisions come with DVD players and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Imagine has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only. During your stay, you're just a quick walk from Garza Blanca Beach. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking
  • Drinking and dining options include 9 restaurants, 2 swim-up bars and 4 poolside bars
  • Take a swim in the 4 outdoor pools
  • Treat yourself to aromatherapy, manicures and pedicures or hydrotherapy at Spa Imagine
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Within a 15-minute walk of Garza Blanca Beach and Bay of Banderas
  • Free beach shuttle service
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a health club and a rooftop terrace. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Hiroshi - Japanese – On-site restaurant.
NOI - Italian Cuisine – On-site restaurant. Open daily.
DAO - ChineseContemporary – On-site restaurant. Open daily.
The Rooftop – On-site restaurant. Open daily.
The Terrace – On-site restaurant. Open daily.
A complimentary food shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Rowing/canoeing
Snorkelling

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO - ChineseContemporary
  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkelling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Lift (150 centimetre wide door)
  • Smooth flooring in public areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2600 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 117 reviews
Rating 8 - Good. 11 out of 117 reviews
Rating 6 - Okay. 6 out of 117 reviews
Rating 4 - Poor. 4 out of 117 reviews
Rating 2 - Terrible. 11 out of 117 reviews

9.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ali

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
**Title: Terrible Experience at Hotel Mousai** I recently stayed at Hotel Mousai for four nights, and it was absolutely horrible. Our room was dirty throughout our stay, and despite multiple calls for room service, no one ever showed up. We were provided with only three towels for the entire stay, which is unacceptable at a resort with a pool—we had to bring towels from the pool area! Additionally, our experience at the steakhouse was incredibly frustrating. The manager, Ruben, was unprofessional and unhelpful. I have a shrimp allergy, which I communicated to the staff before ordering. Instead of taking our steak orders, they insisted on bringing us whatever they wanted, and we ended up with a seafood platter that included shrimp. When we pointed this out to Ruben, he dismissed our concerns and said they wouldn't take any more orders. We left the restaurant upset and hungry. I would not recommend Hotel Mousai based on this experience. Never will I return.
Stayed 4 nights in Nov 2024

2/10 Terrible

Farbod

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don’t have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named “Ruben” refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we’d bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn’t ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

2/10 Terrible

Mahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kimia

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, we did not have a good experience as a group of 12 especially when we were dining at the restaurant, the service was terrible specially at the steakhouse. If you’re a group more than eight, they’re not gonna even provide you a menu at the restaurants and they’re gonna serve you what they call it family style and you don’t have options to choose no matter if you purchase it or get a all inclusive package we had an all-inclusive package and at the steakhouse they served us chicken octopus stream, and a little bit of very dried cold steak. However, we asked that we are not gonna eat shrimps and chicken. We were not able to choose our steak and they brought us some steak by their own choice, which was very cold and dried when they served it and when we ask our server to change it, they refuse to do it. I also mentioned to our server that I don’t like overcooked steak and I want my steak to be rare and he he said this is what it is and we are not gonna serve anymore as we already brought the(dry cold overcooked steak). I asked for the manager (Ruben) and also the manager came and he said if you have a problem, go talk to the general manager and I’m not able to do anything for you and I’m not gonna serve you guys.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Stoneham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above.
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy, glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always!
Stayed 6 nights in Oct 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, great service, great facility and great food
Stayed 5 nights in Oct 2024

2/10 Terrible

davit

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except finding the guy for our bill every time we wanted to leave the pool.
Stayed 4 nights in Oct 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our room at this property!! The rooftop pools are spectacular! We read in the hammock and sat in our personal hot tub on the suites balcony! Will absolutely return!
Stayed 4 nights in May 2024

2/10 Terrible

James Ross

Stayed 7 nights in Sep 2024

10/10 Excellent

Randeep, surrey

Stayed 7 nights in Sep 2024

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend this hotel! It’s amazing
Stayed 4 nights in Sep 2024

10/10 Excellent

Maayan

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is the best hotel with the best steff and food options restaurants! The Rooms & service are amazing !!
Stayed 3 nights in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 8 nights in Sep 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is very well kept and the staff are exceptional! My wife and I will be coming here at least once year from now on!
Stayed 3 nights in Aug 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our third time at Garza Blanca but first time at Mousai south tower and can’t wait to go back. Special thanks to the piano player at the lobby we spend such a great time listening his music. Thanks and see you soon 🙏🙏🙏🙏
Stayed 4 nights in Aug 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with very friendly staff. The property was very modern and the rooms are enormous. Food was very good and had a wonderful time overall.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time at this property, best service, and quality never goes down. I cannot recommend this place enough. Already planning my return
Stayed 4 nights in Aug 2024

6/10 Okay

DR. Karen, Hewitt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our suite was absolutely beautiful. We stayed @ Mousai North. Our had a beautiful balcony with a hot tub, hammock, sofa, 2 chairs. The bathroom was gorgeous. Just a beautiful experience "inside our room" Our issues were the stay and the consierge service. I had read about this issue from other travelers and NOW I get it. The front desk and concierge, in particular "Maya' with consierge services was horrible. Her main concern was trying to get us to attend a timeshare presentation. Once we made it clear we werent interested the disinterest and lack of attentiveness abruptly ended...like mid-sentence ended.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2024

10/10 Excellent

Joe

Stayed 2 nights in Jul 2024

10/10 Excellent

EDUARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place luxury and best costomer service
Stayed 6 nights in Jul 2024