2/10 Terrible
Anna
Travelled with family and small children, Travelled with group
11 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF STEALING MONEY
This is my worst experience in Catalonia Punta Cana ever. First time in my life I had my money stolen. The staff overall is disrespectful, the food was hideous.
1) Early on the morning on the 3rd day of my "vacation" in this "4.5- star" hotel I noticed that cash, credit cards, and my driver license were missing from my wallet . Other than us only housekeeping and the person who dropped the beach towels have been to our room.
I went to the reception and told them about the problem. The security manager and the customer service staff came to our room to write the report and take the pictures to investigate and to cover up the theft.
I asked for the cameras, and to my surprise they declined. I asked them to file a complaint with the police. The police didn't speak English, so the only translator was from the hotel management.
Almost 80 h later, I got a meeting with the management regarding the result from the investigation. The assistant manager was sarcastic (she continues says it's Dominican Republic ) all the time and didn't try to help. She tried to cover up the theft .
2) Room : Termite damaged doors, broken shower head, sliding door to patio has missing door handle
3) Service : The service was terrible, most of them don’t speak English at all, housekeeping steals your money
4) Food: The food is absolutely garbage! The food was awful with a poor selection of dishes
PLEASE AVOID THIS HOTEL AT ALL COSTS!
NOT SAFE FOR FAMILIES !!!
Anna
Stayed 6 nights in Nov 2024