6/10 Okay
Juan
Travelled with partner
25 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property itself is expansive and offers numerous amenities, the sheer volume of guests during my visit made the experience less than enjoyable. The hotel was overwhelmingly crowded, particularly during peak times. This was most evident at the buffet, where trying to get a meal after 4 PM and 9 PM felt like navigating a battlefield. The lines were long, the dining area was chaotic, and the staff, although doing their best, struggled to keep up with the demand.
The size of the hotel, while initially impressive, became a significant drawback. Moving around the property, especially during peak hours, was a frustrating experience. On two separate occasions, I spent over 35 minutes trying to get back to my room from the beach, largely due to the overcrowded transportation shuttles. These shuttles, designed to help guests navigate the vast resort, were often full, leading to long waits and an overall sense of inconvenience.
Another issue I encountered was with the staff. While many were friendly and professional, some members appeared overwhelmed and less accommodating, likely due to the high volume of guests. This was particularly noticeable in situations where guests were waiting in line, adding to the stress of both the staff and the customers.
One particularly unfortunate incident occurred during a night party at the resort. A drunk guest got into a confrontation with the security staff. The situation escalated quickly and became a disruptive and sad ev
Juan
Stayed 3 nights in Aug 2024