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Grand Palladium Punta Cana Resort & Spa - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Aerial view
Lobby sitting area
Deluxe Poolside | Premium bedding, memory-foam beds, free minibar, in-room safe
Children’s play area – outdoor
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • On private beach
  • Room service
  • Pool
  • 24/7 front desk

Explore the area

Map
Playa Bávaro, El Cortecito, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    3 min walk
  • Casino Avalon Princess
    4 min drive
  • Los Corales Beach
    17 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    32 min drive

Room options

View all photos for Deluxe Garden View Single Use

View from room

Deluxe Garden View Single Use

  • 35 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Loft Suite Garden View

Loft Suite Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Loft Suite Garden View

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Premium bedding, memory-foam beds, free minibar, in-room safe

Junior Suite Poolside

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Garden View

View from room

Deluxe Garden View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Poolside

Deluxe Poolside | Premium bedding, memory-foam beds, free minibar, in-room safe

Deluxe Poolside

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

Junior Suite Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Junior Suite Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Luxury With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Double Room Luxury With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 1
  • 1 Single Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Single Suite Superior With View

  • Sleeps 1
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Superior With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Single Room Deluxe With Garden View

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Double Suite Superior With View

  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room Deluxe With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Double Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Superior With View

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Triple Suite Superior With View

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Superior With View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Loft With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Loft With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Triple Suite Junior With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Junior With Garden View

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Luxury With View

Premium bedding, memory-foam beds, free minibar, in-room safe

Single Room Luxury With View

  • Sleeps 1
  • 1 Queen Bed

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About this property

Grand Palladium Punta Cana Resort & Spa - All Inclusive

On private beach with 6 outdoor pools, near Cortecito Beach
Catch some rays on Grand Palladium Punta Cana Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Grand Palladium Punta Cana Resort & Spa - All Inclusive offers 582 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 6 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grand Palladium Punta Cana Resort & Spa - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Cortecito Beach. Free WiFi in public areas, free self-parking and 6 outdoor pools are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Portofino, a theme restaurant that serves Italian cuisine
  • Take a swim in the 6 outdoor pools
  • Indulge with hydrotherapy, reflexology or hot stone massages at Zentropia
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 6 outdoor tennis courts and a gym
  • Guests speak favourably about the clean guestrooms and the bar
  • 0.2 mi (0.3 km) from Cortecito Beach and 10.8 mi (17.4 km) from Macao Beach
Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Punta Cana Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 6 swim-up bars. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

Portofino – This theme restaurant specialises in Italian cuisine and only serves dinner.
Bamboo – This theme restaurant specialises in Chinese cuisine and only serves dinner. Open daily.
La Adelita – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
El Dorado Steak House – This steakhouse specialises in barbecue and only serves dinner. Open daily.
Behique – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 13 restaurants
  • 2 beach bars
  • 6 swim-up bars
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Behique
  • El Dorado Steak House
  • La Adelita
  • Portofino

Things to do

  • 6 outdoor pools
  • 6 outdoor tennis courts
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,500 square feet of space)
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (605 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Room service is available 11 AM-10:30 PM at no additional cost and from 10:30 PM to 11 AM for a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Punta Cana
Grand Palladium Punta Cana Resort All Inclusive
Palladium All Inclusive
Palladium Resort
Punta Cana Grand Palladium
Grand Palladium Punta Cana All Inclusive
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa
Grand Palladium Punta Cana Resort Spa All Inclusive
Pallaum Punta Cana Inclusive

Grand Palladium Punta Cana Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1003 reviews" "
Rating 8 - Good. 218 out of 1003 reviews" "
Rating 6 - Okay. 176 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 130 out of 1003 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corinna Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort were absolutely amazing, made us feel like family and we didn’t want to say goodbye. This was our first trip outside of Canada and we will be returning as soon as we can.
Stayed 9 nights in Sep 2024

10/10 Excellent

Amima, Hempstead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 4 nights in Sep 2024

2/10 Terrible

Jessenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
I was robbed in the room by the clean lady she stole $900 dollars from my pocketbook the safe said that I had to enter a 4 digit code and at the end I was 6 numbers I was in room 7407 it was reported and the hotel didn’t do anything they ruined my vacation I told them to show me the video from the camera and they didn’t I did a report and didn’t do anything to help at all
Stayed 4 nights in Sep 2024

8/10 Good

Aliaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Lisandra

Liked: Staff & service, property conditions & facilities
Overall a good resort, staff was attentive and friendly.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will be coming back!
Stayed 3 nights in Aug 2024

8/10 Good

Erika

Travelled with partner
Liked: Staff & service
The gardens are really beautiful and well kept. Service by waiters, bartenders, housekeeping was exceptional. Swimming pools are nice. Adults only has a nice vibe. Beach is gr8 for walks. Some sargassum but the water was enjoyable. What I did not like at all was the constant approach of travel club guys to sell upgrades and memberships. Annoying to say the least. Everyday. That is one of the main reasons we are doubting to return to this resort. Restaurants were ok. Buffet was good. Many many options. Rooms could use some more love and public bathrooms really need to be dealt with. Most have broken parts, don't work well, loose tiles etc. Nightly entertainment was ok. Was expecting little bands however none during our stay. Some amateur dj's and shows. It was a nice stay.
Stayed 7 nights in Aug 2024

2/10 Terrible

Mandie M

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

James

Stayed 7 nights in Jul 2024

10/10 Excellent

Celenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 3 nights in Jul 2024

2/10 Terrible

SARI

Liked: Staff & service
Disliked: Property conditions & facilities
We sent you a complaint from day one we were not satisfied
Stayed 11 nights in Jul 2024

2/10 Terrible

Natalie

Stayed 6 nights in Jul 2024

6/10 Okay

Mauricio

Liked: Staff & service
Stayed 6 nights in Jul 2024

8/10 Good

Mckeya

Liked: Cleanliness
I stayed at the Grand Palladium for 4 nights in July 24’. Overall my experience was great, however of the 15 parties in my group several had complaints of malfunctioning AC units that were not repaired after repeated requests. Some complained of not having their mini bars restocked until day 2 of their stay. Shuttle service between several locations at the resort were long wait at times depending on peak hours of the day. The property is cleaned well and is pristine and for the most part staff is polite. Several women in the group did not feel the same level of hospitality from the female staff which did leave a somewhat bitter taste in their mouths.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort, great food options
Stayed 5 nights in Jul 2024

2/10 Terrible

Enny

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i would give this a 0 star this hotel was beyond humid from the lobby to the smell of the rooms…front lobby staff was horrible…i would give Walter a 5 star at front lobby for helping me with the many situations from day of arrive, however managers were difficult and did not seem to care the overall food sucked and everything was limited …worst part is me being of a spanish culture the staff treats you poorly if you not light blue eyes and blond …👎👎👎
Stayed 3 nights in Jul 2024

2/10 Terrible

Eli-Elyahu

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible food, terrible drinks, not clean, major language, barrier, staff not accommodating, would not recommend.
Stayed 7 nights in Jul 2024

10/10 Excellent

Cris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Akia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was the worse experience I have had and I have traveled to DR multiple times this year. My first room had power issues. They moved me to another room. We returned from the store to find ants all over the desk and in our food that was in bags. Ants were on the walls and ceiling and bed. We had bites. Housekeeping had to come and spray repellent while we were there. Mold on wall, son sneezed entire visit. Phone, tv stopped working. No hot water in room for 4 days. We showered in cold water!!! Power went out in 2nd room. Food was not good at all. Will not recommend although staff tried to contact me daily due to so many issues. Waste of my hard earned money there! Never again
Stayed 7 nights in Jul 2024

4/10 Poor

Ruth Margarita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff members are rude if you don’t buy their membership they make me lost 1/2 my day try to sell this plus the room smell humidity and something bite my 2 year old so restaurant never have availability for reservations plus more
Stayed 3 nights in Jul 2024

8/10 Good

bobby

Stayed 9 nights in Jul 2024

2/10 Terrible

Hilda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I chose the property because it looked very good in the pictures but the reality is that it is outdated and worn out. The refrigerators in both rooms did not cool. It was nearly impossible to get a decent reservation for dinner, we had to get whatever was available. We ordered room service once it was below standards. We found that most of the staff are rude and obnoxious with the exception of the entertainment staff and some of the waiters in the restaurants. I have stayed in cheaper places in Punta Cana where the service, amenities and rooms are 10 times better. In my opinion, it was a waste of time and money.
Stayed 4 nights in Jul 2024

8/10 Good

Deshun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 5 nights in Jul 2024

8/10 Good

Madhava Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Grand Palladium Punthacana. All the staff are very friendly they go above and beyond to help you!! We had our lunches at Behique restaurant, chef Jorge Tec, was so nice and extremely sweet he accommodated our dietary limitations. Big thanks to Freilin &Yahaira they were always smiling and took care of us during our lunches.
Stayed 5 nights in Jul 2024

2/10 Terrible

Diana M

Travelled with family
Disliked: Staff & service, property conditions & facilities
TERRIBLE EXPERIENCE! I’m not sure how you can miss the dead bugs on the floor when cleaning the room for 3 days in a row. If you’re looking for a weight loss program, this will not disappoint since I disliked all the food especially at the buffets. All the rooms have a frosted glass wall separating the bathroom from the beds so your kids can see you showering. Bites all over my back and my granddaughter’s side probably from their beds. And are you ready for the best one yet, the waiter grabbed my teenager’s phone from her and said it was rude to not eat and be on the phone. Hide your kids, hide your wife…the female workers are rude and the male workers are perverts!
Stayed 5 nights in Jun 2024