Punta de Mita Hotels with Waterpark

"The check in was really the start of the bad experience because of a system issue between Hotels.com and Iberostar, the kids age was not correct and we needed to pay a lot more unexpectedly. In addition, the room was having an issue with the fire sensor and it was constantly flashing. The solution was to add tape to cover the light during the nights. Finally, I believe that the teams and employees help a lot and provide customer service, but due to orders and because of an out of common sense management, the full holiday was ruined. So not really interested in returning to an Iberostar hotel... "