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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools
3 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Property grounds
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Playa Mujeres Golf Club
    ‪7 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪60 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • 50 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

SLS Playa Mujeres – ALL Inclusive Collection

Luxury property on the beach, with 3 outdoor pools
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and a safe. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

A private beach, a marina and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
During your stay at SLS Playa Mujeres – ALL Inclusive Collection, you'll be within walking distance of Punta Sam Ferry Terminal. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 18 restaurants, 3 coffee shops/cafes, 3 beach bars and 5 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to massages, manicures and pedicures or body scrubs at Ciel Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a 24-hour gym and complimentary bicycles
  • 7 minutes by car from Playa Mujeres Golf Club and 9 minutes from Ultramar Ferry Puerto Juárez
  • Dogs welcome for a fee
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At SLS Playa Mujeres – ALL Inclusive Collection, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a 24-hour fitness centre and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkelling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (8,719 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 4000.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 42 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night
  • Management fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 4000.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 230 reviews
Rating 8 - Good. 37 out of 230 reviews
Rating 6 - Okay. 20 out of 230 reviews
Rating 4 - Poor. 6 out of 230 reviews
Rating 2 - Terrible. 12 out of 230 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Jesse

Travelled with partner
Liked: Cleanliness
Caracola was great for dinner, but really didn’t know how to do breakfast. Unfortunately that is where breakfast was served all mornings. We were rarely given what was on the menu. The cooks don’t follow the menu. It was windy so we couldn’t enjoy the water activities. There was limited activities outside of that. It made it more disappointing that the pool and hot tubs closed soooo early (7pm). The hot tubs were also cold for hot tubs. Very room temperature. We were not well informed about how to reserve activities like exercise classes. The butler system would work, but the butlers aren’t always responsive and it’s not completely clear who is working or not. Then the website also wasn’t working well so you could not just reserve things for yourself. This made reserving activities very difficult and all the things we did want to do, were booked. Even for dinner the website said reservations were full, but we were 2 of maybe 30 people in the whole resort and there was no way reservations were full. No atm on the property, made further preparation for daily activities more difficult. We also had yellow water in our jacuzzi. My guess is it was from rusty pipes, but it was weird. Small beach. Only limited boundaries for kayaks and paddle boards. Could have probably given 2 stars, but it is very new so it has a lot of potential to take reviews like these and get much better!
Stayed 3 nights in Dec 2024

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was great overall. The food was the highlight for sure, some of the best resort food we’ve had. Ivan and Mario at the Monkey bar were fantastic bartenders.
Stayed 7 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Zijad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very glad to have upgraded to Elite and had the pleasure of getting help from the collective butlers that’s Rodrigo, Andrea, and Mauricio! The only regret I had was not being able to buy merch to remember our wonderful time there as the SLS Playa Mujeres ornaments were not for sale! It would’ve been such a nice addition to our tree.
Stayed 3 nights in Nov 2024

8/10 Good

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Andranik Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Nabil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS Playa Mujeres felt like home from the start. The staff was fantastic, the resort stunning, the food was excellent, and for the first time, I slept perfectly in a hotel. Truly an unforgettable stay!
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOOK CARE OF EVERYTHING, FRIENDLY, COURTEOUS, TREATED YOU AS WELCOMED GUESTS. GETTING THEIR FROM CANCUN AIRPORT SEEMS COSTLY AND TRICKY FOR NON-SPANISH SPEAKERS. THE RESORT IS NEW AND FRESH. WE STAYED 11 DAYS AND WENT ON A DAY TRIP TO THE MAYAN PYRAMIDS IN YUCATAN. ENJOYABLE EXPERIENCE!!
Stayed 9 nights in Nov 2024

8/10 Good

Jean-Claude

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Agron

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants, our favorite was the Mexican one. Beautiful brand new property. Staff is extremely helpful and super pleasant. We enjoyed our stay and are planning another one soon.
Stayed 4 nights in Nov 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and great. Too noisy and load music everywhere and sometimes you could hear to different musics playing at the same time
Stayed 3 nights in Nov 2024

10/10 Excellent

Carlos Felipe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by thanking the hotel staff for their unbeatable service, Vanesa, Luis, Siro, Ale, Cesar, Alor, David and especially Mr. Miguel Barquet for the personalized service to our family. I also have to mention that the food in all the restaurants we visited was A , the beach is super comfortable and cozy. The property has plenty of space and is well distributed for the activities that the hotel has, it also has 2 gyms with trainers that make exercise easier. In general I recommend it for the food, service and beach,
Stayed 5 nights in Nov 2024

10/10 Excellent

Maksim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and beautiful resort. Coffee bar had very delicious snacks and desserts.
Stayed 4 nights in Nov 2024

10/10 Excellent

Milana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , beautiful resort , staff was great , shoutout to our waiter Jordy
Stayed 6 nights in Nov 2024

10/10 Excellent

Estefania Bermudez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super recommended, excellent place
Stayed 5 nights in Nov 2024

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the brand new SLS! They are still working out some kinks but I definitely plan to come back. Penelope, Joe & Roberto were so accommodating and welcoming. I would also like to acknowledge Miguel and Antonio at Union, great team!
Stayed 3 nights in Nov 2024

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar maravilloso
Un hotel todo incluido. . Nos tocó recién inaugurado, servicio excelente,
Stayed 4 nights in Nov 2024

2/10 Terrible

José, Puebla

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Las instalaciones muy buenas
Stayed 4 nights in Nov 2024