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Hôtel Palace Royal

4.0 star property

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Photo gallery for Hôtel Palace Royal

Interior detail
Front of property
Front of property
Indoor pool
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Quebec City Convention Center
    ‪3 min walk‬
  • Château Frontenac
    ‪12 min walk‬
  • Quebec Cruise Terminal
    ‪17 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪23 min drive‬

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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Outdoor pool, a heated pool, pool loungers, lifeguards on site

Hilton Quebec

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (2425)
The price is CHF 160
for 1 room
includes taxes & fees
22 Mar - 23 Mar
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About this property

Hôtel Palace Royal

Hotel with a fitness centre, a short walk to Grande Allée
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Wired Internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Weekly housekeeping is available.
Hôtel Palace Royal offers 234 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The sightseeing around Hôtel Palace Royal gets high marks from our customers. During your stay, you're just a quick walk from Grande Allée. Enjoy features like free wired Internet, plus an indoor pool and a restaurant.
  • Free wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Quebec City Convention Center and 12 minutes on foot from Château Frontenac
As a guest of Hôtel Palace Royal, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11:00 AM.
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cots (infant beds) are available for CAD 15.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
  • Self-parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1457 out of 2860 reviews
Rating 8 - Good. 856 out of 2860 reviews
Rating 6 - Okay. 313 out of 2860 reviews
Rating 4 - Poor. 140 out of 2860 reviews
Rating 2 - Terrible. 94 out of 2860 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour
Chambre 503,le drain du bain ne fonctionne pas et le foyer faisait un bruit de crécelle. Il ne chauffait pas non plus. Pour le reste,tout était parfait. Je déplore simplement le fait que l’on considère dans les prix de chambres,ça demeure très élevé mais que l’hôtesse n’offre pas la même qualité d’hébergement. J’ai toujours considéré que votre hôtel était un des meilleurs à Québec,mais on s’aperçoit que le niveau d’entretien baisse. Un peu comme le Concorde avant de fermer.c’est dommage.
Stayed 2 nights in Nov 2024

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Very well hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Ericka

Stayed 1 night in Nov 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The staff was friendly, accomodating and answered all our questions about the stay the good places to eat and visit. Our room was huge and have a great view of the Old Quebec City. Definitely coming back by summer next year.
Stayed 1 night in Dec 2024

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Families
I thoroughly enjoyed my stay. The hotel was just as described in Hotels.com site. We had the family suite with the interior balcony and our family of 5 had plenty of room to relax. The room and hotel were spotless. The best part of the hotel, was that it was within walking distance of everything we wanted to see in the Old town, plus shops and restaurants.
Stayed 1 night in Nov 2024

10/10 Excellent

Arthur

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is beautiful and the balcony off the hall, looking over the pool area is very nice. Nice the little convenience store on the lower level. Vending machines? Some floors don't have any vending machines and others do. The signs on each floor do not reflect the true location of the beverage vending machine. On the 7th floor the sign isn't correct for a beverage machine. The bath tub / hold your balance when entering. Very high step in. Some sort of binder welcoming visitors to the hotel showing the amenities available. How does that microwave work it's all in French? Tell us stuff. The hours of the pool, towels available. I'd stay again!!
Stayed 3 nights in Nov 2024

8/10 Good

Sylvain

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mary Ellen, Whitinsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel!. The staff was super friendly, hotel was right at the gates to the old city, very covenient, restaurant was excellent.
Stayed 4 nights in Nov 2024

8/10 Good

Dawn M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel was very nice. We stayed in a family suite looking out to the atrium which was beautiful with a pool and hot tub. However, the noise from the atrium echoed extremely loudly. It wasn’t the children playing in the pool that bothered us but rather the party goers that hooted and hollered until 4am. I contacted the front desk at 1230am to ask if the noise from the bar area could settle down because there were families trying to sleep. The girl at the front desk basically said it’s a Christmas party and will be done at 1am. No care for anyone who may needed sleep. Housekeeping dropped toilet paper and Kleenex, towels at our request. Room was not cleaned for the 3 days we were there.
Stayed 3 nights in Nov 2024

6/10 Okay

isabelle

Stayed 2 nights in Nov 2024

6/10 Okay

PEDRO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Christen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Frank

Stayed 1 night in Nov 2024

6/10 Okay

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’heure d’arrivée est 17h , je n’ai jamais vu ça dans d’autres établissements
Stayed 1 night in Nov 2024

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities and close to everything. Staff is friendly.
Stayed 1 night in Nov 2024

6/10 Okay

Lyne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Sureyya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a convenient location. The hotel has friendly staff and very clean. It is an old hotel and some amenities were not working properly.
Stayed 4 nights in Nov 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Sureyya

Travelled with partner
Disliked: Amenities
Stayed 4 nights in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, good location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very nice. Enjoyed our stay. It was very close to old city and easy to walk to everywhere.
Stayed 1 night in Nov 2024

4/10 Poor

Elie

Travelled with family and small children
We felt bad with the service we receive an incident with the restaurant of the facility maid us uncomfortable! They made a mistake in the invoice the way they handled it made us uncomfortable 😞
Stayed 2 nights in Nov 2024