See all properties

Hotel Universel

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Universel

Spa
Spa
Spa
Reception
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Ambassadeur Hotel

  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
3.8 out of 5, Good, (2225)
The price is CHF 77
for 1 room
includes taxes & fees
10 Apr - 11 Apr
Ambassadeur Hotel

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
Hotel Universel offers 182 air-conditioned accommodations with a hairdryer and an iron/ironing board. Plasma televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Hotel Universel. During your stay, you're just a quick walk from Laval University. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Italian cuisine while dining at Boston Pizza Restaurant
  • English breakfast served weekends for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Laval University and 6 minutes on foot from Cegep de Sainte-Foy
Hotel Universel offers its guests an indoor pool, a health club, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Hotel Universel. Free self parking is available.

This 3-star Québec City hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.
Boston Pizza Restaurant – This restaurant specialises in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately CAD 15 to 20 for adults and CAD 15 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 006160, 2025-12-31

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 543 out of 1999 reviews
Rating 8 - Good. 624 out of 1999 reviews
Rating 6 - Okay. 438 out of 1999 reviews
Rating 4 - Poor. 238 out of 1999 reviews
Rating 2 - Terrible. 156 out of 1999 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hitesh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2024

6/10 Okay

shifali

Liked: Cleanliness, staff & service
Rooms were very noisy
Stayed 4 nights in Dec 2024

4/10 Poor

Cesar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is the first hotel where I have to request to the front desk to clean the room so I find it clean next day. The towels were very small and the smell of the chlorine of the swimming pool was super strong from the elevator and the hallway.
Stayed 4 nights in Dec 2024

4/10 Poor

seungwoo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty. Noise.
Stayed 2 nights in Dec 2024

6/10 Okay

Philippe

Stayed 4 nights in Dec 2024

8/10 Good

Louis-Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Genevieve Veilleux

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
L'entrée de l'hôtel était ok je crois que c’était le seul endroit renové. Les corridors etaient sur le vieux tapis. Notre chambre maintenant : porte de la chambre de bain qui craque, le siege de toilette aussi. La poigne de douche etait sur le point de nous abandonné. Plancher de la chambre etait mou a certain endroit. Tapiserie dans la salle de bain qui décolle. Alarme dincendie a 5h30 le matin finalement pour rien. Tache de sans sous une couverture sous le lit. Table de nuit qui bouette. Ascenseur brisé. Spa brulant, il a fallu le condamné tellement il etait chaud.
Stayed 1 night in Dec 2024

10/10 Excellent

Afsoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby was very nice, but pool and room were outdated and lacklustre
Stayed 1 night in Dec 2024

10/10 Excellent

Félix

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Très bien situé
Stayed 1 night in Dec 2024

8/10 Good

Sara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service; beautiful Christmas decorations; some rooms/areas need a little love
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, amenities
l'espace de la chambre merveilleuse confort je donne un 5 étoiles
Stayed 1 night in Dec 2024

2/10 Terrible

Jocelyne

Disliked: Cleanliness, property conditions & facilities, room comfort
Très déçu spa impropre l’eau qui sortait des jets était gelée de la roche dedans également très déçu la piscine froide la chambre lit inconfortable salle de bain la porte ne fermait pas la champelure du bain brisée dans la fenêtre du salon l’air froid entrait ainsi que. De l’air dans le climatiseur également Nous ne retournerons pas
Stayed 1 night in Dec 2024

8/10 Good

Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chambre confortable
Stayed 1 night in Dec 2024

4/10 Poor

Mauricio

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

MARILOU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2024

4/10 Poor

LUCIE

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
très bruillant la nuit. j'Avais aussi demander des nouveaux verres et serviettes car nous restions 2 nuits et ceci n'Avaient pas été fait à notre retour hôpital. j'avais choisi ce lieu pour un retour de chirurgie de ma mère et c'était très bruillant
Stayed 2 nights in Nov 2024

10/10 Excellent

serge

Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautoful property with an amazing staff, easy to find and park at , boston pizza attached to hotel so it was very convenient after along drive ! Rooms were spacious and clean !
Stayed 1 night in Nov 2024

4/10 Poor

Toni

Travelled with group
Disliked: Staff & service, property conditions & facilities
Rooms were clean but old scratched furniture. The hallway is half painted, i love children but they were running around everywhere, pool was too busy to swim in and in the evening people drinking in the reception are everywhere. No maid service to make the beds unless you advise reception in advance but they dont mention it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Julie

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2024