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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

View from property
Lobby
Bar (on property)
Exterior
Superior Lakeview King | In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Bar
  • Room service

Explore the area

Map
27 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪3 min walk‬
  • Queenstown Beach
    ‪5 min walk‬
  • Church of St Peters
    ‪6 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Lakeview 2 Double

Superior Lakeview 2 Double | In-room safe, desk, blackout curtains, iron/ironing board

Superior Lakeview 2 Double

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

  • 55 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

Superior King | In-room safe, desk, blackout curtains, iron/ironing board

Superior King

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior 2 Double

In-room safe, desk, blackout curtains, iron/ironing board

Superior 2 Double

  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Lakeview King

Superior Lakeview King | In-room safe, desk, blackout curtains, iron/ironing board

Superior Lakeview King

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Double Room With Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Two Double Room With Lake View

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior King Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior King Room With Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Two Double Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

Balcony

Copthorne Hotel & Apartments Queenstown Lakeview

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1004)
The price is CHF 158
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Copthorne Hotel & Apartments Queenstown Lakeview

About this property

Copthorne Hotel and Resort Queenstown Lakefront

Eco-certified Queenstown hotel in Queenstown City Centre with a 24-hour front desk
A restaurant, a bar/lounge and Access to hot tub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site.
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with a safe and a hairdryer. Satellite televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Copthorne Hotel and Resort Queenstown Lakefront. During your stay, you're just a quick walk from Queenstown Gardens. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy local cuisine while dining at Impressions Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Queenstown Gardens and 5 minutes on foot from Queenstown Beach
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 1894 square feet (176 square metres) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the eco-certified Copthorne Hotel and Resort Queenstown Lakefront. For a fee, parking is available.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Impressions Restaurant – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Ski storage
  • Spa tub

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35 for adults and from NZD 17.50 for children
  • Covered self-parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
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Copthorne Resort Queenstown
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Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 391 out of 1004 reviews
Rating 8 - Good. 379 out of 1004 reviews
Rating 6 - Okay. 157 out of 1004 reviews
Rating 4 - Poor. 56 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Phillip

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs a big upgrade, getting very old, vanity was cracked and leaking, staff were very good, shower kept going scolding hot and cold.
Stayed 4 nights in Nov 2024

8/10 Good

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being on the ground floor with a grass area and a beautiful view of the mountains and lake. Room was not ready when we arrived after 2pm and our room was not redressed until 5pm. Staff were very friendly and accommodating. The view of our room made up for it - would have been disappointed otherwise
Stayed 2 nights in Nov 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
A long walk to our room but a very quiet and convenient hotel. Lovely helpful staff at checkin
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2024

6/10 Okay

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great outlook onto the Remarkables. However the daily cleaning and room maintenance was below par. No dusting, no fresh sheets by the house keeping staff. Hot water was poor with it continually going hot > cold.
Stayed 11 nights in Oct 2024

8/10 Good

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed, stunning views! The hotel staff were helpful but not particularly jovial. The bathrooms were very very dated, but it didn't bother me as the view was so perfect. The continental breakfast was very limited. Close walk into town
Stayed 2 nights in Oct 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views and great location!
Stayed 2 nights in Sep 2024

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2024

6/10 Okay

Sushant

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent but Average, room for improvement
Decent stay but a little run down and outdated for amenities. Good walking distance from city centre. View from the window was good but the shower pressure was terrible.
Stayed 2 nights in Sep 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Mika

Travelled with group
Liked: Amenities
I stayed at the hotel for two nights with 3 visiting friends from Japan. The rooms were clean, the reception staff helpful and the overall experience was great.
Stayed 2 nights in Sep 2024

8/10 Good

stacey

Business traveller
Liked: Staff & service, amenities
mixture of business and holiday. dated decor but friendly staff, and issues addressed promptly and junior suite very generous in size with 2 toilets for a 2 person room.
Stayed 9 nights in Sep 2024

10/10 Excellent

Kok Hong

Stayed 5 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked had fantastic views of the lake and mountains. Reception area was quite smart and impressive. The soft furnishings within the room had a fusty smell which was a let down. On day of departure we were repeatedly unable to enter our room after breakfast (before 0900) although we had made reception aware. Ben in the restaurant was very competent, helpful and friendly. Thanks for your hospitality.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alannah

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The spa was amazing.
Stayed 9 nights in Aug 2024

2/10 Terrible

Samuel

Stayed 3 nights in Jul 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Adriane

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Shirtika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a good position. Close to the town. It was clean and the staff helpful
Stayed 7 nights in Aug 2024