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Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hotel Queenstown, an IHG Hotel

Exterior
Exterior
Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace
Bar (on property)
View from property

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
  • Bar
  • Gym
  • 24/7 front desk
  • Parking available
  • Breakfast available

Explore the area

Map
93 Beach Street, Queenstown, Otago, 9300
  • Steamer Wharf
    1 min walk
  • Fear Factory Queenstown
    3 min walk
  • Queenstown Beach
    3 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

View from room

Standard Room, 2 Queen Beds, Balcony, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Lake View

  • 62 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

View from room

Standard Room, 1 King Bed, Balcony

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

View from room

Standard Room, 1 King Bed, Balcony, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Novotel Queenstown Lakeside

Hot tub
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1004)
The price is CHF 295
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Novotel Queenstown Lakeside

About this property

Crowne Plaza Hotel Queenstown, an IHG Hotel

Luxury Queenstown hotel in Queenstown City Centre with a fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and 24-hour room service.
Crowne Plaza Hotel Queenstown, an IHG Hotel offers 139 accommodations with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Crowne Plaza Hotel Queenstown, an IHG Hotel's great location. During your stay, you're just a quick walk from SKYCITY Wharf Casino. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from SKYCITY Wharf Casino and Steamer Wharf
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

WiFi is free in public spaces. A fitness centre, multilingual staff, and ski storage are also featured at the luxury Crowne Plaza Hotel Queenstown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Crowne Plaza Hotel Queenstown, an IHG Hotel has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transport

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 16 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 20 for children
  • Fee for wired Internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

  • One child aged 16 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

Crowne Plaza Hotel Queenstown, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1008 reviews" "
Rating 8 - Good. 296 out of 1008 reviews" "
Rating 6 - Okay. 64 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 19 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and convenient location. Would highly recommend
Stayed 7 nights in Sep 2024

10/10 Excellent

HONGMING

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 2 nights in Sep 2024

10/10 Excellent

Carl Clifford

Travelled with partner
Liked: Amenities
Perfect for a get away as it’s right in the middle of town. Minutes from everything. About 10mins to gondola and luge. Everything is close and at your finger tips.
Stayed 3 nights in Sep 2024

6/10 Okay

Iain

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expensive once parking and credit added Shower was pathetic!
Stayed 6 nights in Sep 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, room comfort
Tired
Requires an upgrade. Rooms are tired and not up to standard. Would look at another similar rated hotel option.
Stayed 1 night in Sep 2024

10/10 Excellent

Craig B

Stayed 3 nights in Nov 2023

8/10 Good

Paul

Stayed 5 nights in Aug 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Location at Queenstown
Amazing location,close to everywhere you like to go
Stayed 5 nights in Aug 2024

10/10 Excellent

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Bevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the great stay, particularly great check in service and the same man that checked us out he was awesome.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to fight for decent view despite being shown amazing pictures online. (Originally on first floor with view of an alley, which is hard to do when the property is on a picturesque bay on one side and has mountains on the other. Plus, we were off season, so felt like second class citizens having already paid through hotel.com.)
Stayed 2 nights in May 2024

10/10 Excellent

Andres, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the restaurant were absolutely gorgeous and made our stay!
Stayed 3 nights in Jul 2024

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with excellent friendly staff. Rooms were comfortable and always clean. Breakfast was good and Dinner was good as well although probably needs more of a selection. We will be back next year.
Stayed 7 nights in Jul 2024

10/10 Excellent

FELICIA

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay & fantastic staff very accommodating & right in the heart of Queenstown
Stayed 7 nights in Jul 2024

2/10 Terrible

Megan Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water damage, mould. Absolutely filthy and disgusting.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kylie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Appreciated not having to put children in car as hotel was right in city. Staff very friendly, especially reception staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Renato Lopes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to all transports, including public bus right in front of the hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

Xuan

Stayed 6 nights in Jul 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent daily breakfast and super convenient to all the downtown shops and restaurants.
Stayed 4 nights in Jun 2024

10/10 Excellent

Graeme, Manurewa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 5 nights in Jun 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip Crown Plaza
Brilliant position right in town so easy walking to restaurants. View of the mountains, room was comfortable, staff were amazing actually. Every staff member was friendly and went out of their way to be helpful especially the staff looking after our conference room.
Stayed 4 nights in Jun 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service everywhere in hotel, from check in to breakfast. In room menue was better before so we didnt have mains but 2 desserts were bliss. More easy in room dining options would have been great
Stayed 3 nights in Jun 2024

8/10 Good

Sawsan

Stayed 4 nights in Mar 2024