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Mercure Alameda Quito

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Alameda Quito

Indoor pool
Front of property
Indoor pool
Reception
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar

Explore the area

Map
Roca E4-122 & Amazonas Ave, Quito, Pichincha, 170517
  • La Mariscal Craft Market
    4 min walk
  • Spicy Bistro
    1 min walk
  • El Ejido Station
    10 min walk
  • Quito (UIO-Mariscal Sucre Intl.)
    57 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Suite, 1 King Bed (Privilege room)

Superior Suite, 1 King Bed (Privilege room) | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Suite, 1 King Bed (Privilege room)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 2 Single Beds (Privilege room)

Superior Suite, 2 Single Beds (Privilege room) | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Suite, 2 Single Beds (Privilege room)

  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Queen Bed

Executive Suite, 1 Queen Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Executive Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Alameda Quito

Hotel with a full-service spa, a quick walk to La Mariscal Craft Market
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.
Mercure Alameda Quito offers 144 accommodations with a safe and complimentary dressing gowns. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels.

This Quito hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, L'essence SPA. Services include hot stone massages and massages.

The spa is open selected days. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Mercure Alameda Quito. During your stay, you're just a quick walk from Museo Jacinto Jijon y Caamano. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Spicy Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages at L'essence SPA
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from La Mariscal Craft Market and 8 minutes on foot from Foch Square
  • Airport shuttle service available for a fee
Mercure Alameda Quito offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A hot tub, a sauna, and spa services are also featured at Mercure Alameda Quito. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Quito hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 4:00 AM to 10:00 AM and at the weekend from 4:00 AM to 10:30 AM.
Spicy Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Alameda Q – This coffee shop serves breakfast, lunch and light fare. Open daily.
Globe Walker Bar – On-site bar. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 4:00 AM to 10:00 AM on weekdays and 4:00 AM to 10:30 AM on weekends; USD 15 for adults and USD 12.20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Alameda Q
  • Globe Walker Bar
  • Spicy Restaurant

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot stone massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday:
  • Fitness facility
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Alameda Quito

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 13.6 per cent
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.00 for adults and from USD 12.20 for children
  • Airport shuttle fee: USD 26 per person (one-way)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Mercure Alameda Quito offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ALAMEDA Hotel Mercure
ALAMEDA Hotel Mercure Quito
ALAMEDA Mercure
ALAMEDA Mercure Quito
Hotel Mercure ALAMEDA
Accor Grand Hotel Alameda Quito
Mercure Quito
Mercure Alameda Quito Hotel
Mercure Alameda Hotel
Mercure Alameda
Mercure Alameda Quito Hotel
Mercure Alameda Quito Quito
Mercure Alameda Quito Hotel Quito

Mercure Alameda Quito Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 256 reviews" "
Rating 8 - Good. 82 out of 256 reviews" "
Rating 6 - Okay. 17 out of 256 reviews" "
Rating 4 - Poor. 8 out of 256 reviews" "
Rating 2 - Terrible. 1 out of 256 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Debora

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Joanna, denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Anastasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to everything. Metro station is within 10 min walk and it only takes 2 stops to get to old town. Many dining options of various price points nearby. The best part was an exceptional service of the stuff and the spa area on the top floor. The massage treatment was amazing.
Stayed 1 night in Jul 2024

8/10 Good

Luis

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean and friendly
Stayed 3 nights in May 2024

10/10 Excellent

Susana, Germantown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice remodeled Hotel! Great Indoor restaurants! GREAT SUSHI Very friendly and courteous staff Airport transportation available
Stayed 11 nights in Jun 2024

10/10 Excellent

Alyssa, Alexandria

Stayed 3 nights in May 2024

8/10 Good

KATHLEEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Large rooms. Awesome breakfast.
Stayed 1 night in May 2024

8/10 Good

Camilo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
My stay was very pleasant in particular at check in and the restaurant the service was excellent also the buffet at breakfast was good. Although the area around the hotel is very rundown and dangerous to walk at night.
Stayed 2 nights in May 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in May 2024

8/10 Good

Lee

Stayed 12 nights in Apr 2024

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice but the neighborhood was pretty sketchy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, amenities
The food was absolutely delicious and the wait staff in the dining room was great! I felt safe with the security guard there the whole time.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, good value
Nice hotel with good breakfast. A little far away from the historical centre but an inexpensive cab ride away. Gym and pool was really good. We would stay here again, good value.
Stayed 3 nights in Jan 2024

2/10 Terrible

Kenneth

Stayed 1 night in Jan 2024

10/10 Excellent

NAJIBULLAH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic experience at this hotel! The staff was incredibly welcoming and attentive, making me feel right at home from the moment I walked in. The room was clean, spacious, and beautifully decorated, providing a comfortable and relaxing atmosphere
Stayed 3 nights in Jan 2024

4/10 Poor

A

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We were told a “hotel shuttle” would pick us up from the airport. We waited 2 hours after landing and a taxi showed up. When we got to Mercure we were told we had to pay for the “hotel shuttle”. This means we could’ve taken a regular cab and not waited 2 hours! We were supposed to get VIP status with our membership but there were no benefits honored. The hotel itself is clean, room is OK. No heat. There is no fridge in the room. WIFI connection is on/off. You get 1 towel per person and have to call every day for a 2nd towel. The menu and room service options are limited with nothing for vegans or vegetarians. Location is 45 minutes from historical center. There is not hotel shuttle. There is no concierge service. Staff will each give you different information. Do not honor late check out. Do not honor any VIP membership status.
Stayed 5 nights in Dec 2023

10/10 Excellent

Siddharth, Mission Viejo

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!!
I was blown away by this hotel! I was staying here for a tour and came a day early on my own. The price was phenomenal, the room was beautiful and spacious with a balcony and a lovely view, and the lobby was stunning. Pool had jets and an amazing view. Dinner and breakfast were good. Loved this hotel so much!
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good option in Quito
Excellent hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Excellent hotel for the money in Quito. Lovely rooms, nice rooftop hot tub. Excellent gym (although air con would be an advantage) and lovely sushi in the restaurant. The staff were lovely. You can leave bags in the storeroom and transfers and taxis are easily arranged and reliable.
Stayed 1 night in Nov 2023

8/10 Good

Yue Harn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was great. Close to shops and restaurants. The rooms were not sound proof however so it was a little loud. Was also woken up at 2am to ask me if the smoke detecter in my room went off (it didn't)
Stayed 3 nights in Nov 2023