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Hilton Garden Inn Raleigh /Crabtree Valley

3.5 star property

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Photo gallery for Hilton Garden Inn Raleigh /Crabtree Valley

Reception
Room
Bathroom
Property amenity
Bathroom

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Housekeeping
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
3912 Arrow Drive, Raleigh, NC, 27612
  • Crabtree Valley Mall
    ‪12 min walk‬
  • UNC REX Hospital
    ‪5 min drive‬
  • North Hills Shopping Center
    ‪5 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Living area | 47-inch LCD TV with premium TV channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, free rollaway beds

Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, free rollaway beds

Room, 1 King Bed, Accessible, Bathtub

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free rollaway beds

Room, 2 Queen Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, free rollaway beds

Room, 1 King Bed, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, free rollaway beds

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired)

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower) | In-room safe, desk, laptop workspace, free rollaway beds

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

In-room safe, desk, laptop workspace, free rollaway beds

Room, 1 King Bed, Accessible, Non Smoking (Hearing Impaired)

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Raleigh /Crabtree Valley

Hotel with free parking, near Crabtree Valley Mall
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Hilton Garden Inn Raleigh /Crabtree Valley offers 149 accommodations with MP3 docking stations and laptop-compatible safes. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Raleigh /Crabtree Valley. During your stay, you'll be within walking distance of Crabtree Valley Mall. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Garden Grille & Bar
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Crabtree Valley Mall and 5 minutes from North Hills Shopping Center
  • Free local-area and shopping centre shuttle service
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 6049 square feet (562 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hilton Garden Inn Raleigh /Crabtree Valley. An area shuttle within 3.00 miles and A shopping centre shuttle are free. Self parking is free.

This 3.5-star Raleigh hotel is smoke free.

Garden Grille & Bar – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 6,049 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium channels
  • MP3 dock

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Raleigh Crabtree Valley Hotel
Hilton Garden Inn Crabtree Valley Hotel
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Hilton Garden Inn Raleigh Crabtree Valley Hotel
Hilton Garden Inn Raleigh Crabtree Valley
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Hilton Raleigh Crabtree Valley
Hilton Garden Inn Raleigh / Crabtree Valley
Hilton Garden Inn Raleigh /Crabtree Valley Hotel
Hilton Garden Inn Raleigh /Crabtree Valley Raleigh
Hilton Garden Inn Raleigh /Crabtree Valley Hotel Raleigh

Hilton Garden Inn Raleigh /Crabtree Valley Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 687 out of 942 reviews
Rating 8 - Good. 180 out of 942 reviews
Rating 6 - Okay. 46 out of 942 reviews
Rating 4 - Poor. 16 out of 942 reviews
Rating 2 - Terrible. 13 out of 942 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Very affordable and enjoyable! Mall close by within walking distance.
Stayed 1 night in Nov 2024

10/10 Excellent

Chris, Murrieta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was quiet and comfortable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kevin

Stayed 1 night in Nov 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Robin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for our daughters
Stayed 2 nights in Sep 2024

10/10 Excellent

Latrecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

sheena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever we come down from Maryland. Staff is always polite and the hotel is always clean and comfy during our stay!
Stayed 1 night in Oct 2024

6/10 Okay

Lani

People need to not slam their doors when they enter their room to avoid waking up others. Not sure what was happening on the seventh floor as there was a lot of walking and chair moving and the scratching and the noise woke me up. Breakfast was horrible and should be included in the room. Room service came while I was getting dressed. I asked them to come back, but they never did.
Stayed 3 nights in Nov 2024

8/10 Good

Joan

Stayed 1 night in Oct 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for concert stay
Perfect for staying close to PNC arena for a concert.
Stayed 1 night in Sep 2024

6/10 Okay

Sandi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this hotel. Close to food and shopping. Clean and welcoming. Great staff, very friendly. Would stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just as beautiful in person as the internet showed. The front desk was just polite and ver friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Oct 2024

10/10 Excellent

DAVID, RALEIGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I was very pleased with all aspects of my stay.
Stayed 1 night in Oct 2024

2/10 Terrible

Kendal

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
They gave us a lot of grief about our age even though the age limit was never told to us prior to booking the worker who checked us in was rude and just talked down to us
Stayed 1 night in Oct 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was relaxing and peaceful.
Stayed 3 nights in Oct 2024

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was hard! Everything else was great!
Stayed 1 night in Oct 2024

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Shachrisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Dewitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1st but not last time
Very clean but room too close to noisy mechanicals on roof
Stayed 2 nights in Oct 2024

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Clean. Room and bed were very comfortable. We did not rent a car. The area is not very walkable.
Stayed 5 nights in Oct 2024

4/10 Poor

Matty

Travelled with family
Disliked: Cleanliness, staff & service
Sub-par stay with a side of drama & pot
Customer service was sub-par. At check in-the staff seemed uninterested- forced greeting- no smiles. Room was ok- clean in places it counted but could’ve used a vacuum in the corners and at the ac unit. Bar service was ok, however staff were complaining that they were overworked, bartender hasn’t seen her son because she’s worked so much since the manager was caught doing something questionable and fired so they were all managing the best they could. Was awakened after midnight due to marijuana smoke coming in under the connecting room- called front desk to report and seeking assistance only to be told to “not bother calling the cops since they won’t show for stuff like this.” Stellar stay- do better Hilton!
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 1 night in Oct 2024