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Crystal Hill R

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crystal Hill R

Mountain view
Breakfast, lunch, dinner served; Malaysian cuisine
Deluxe Room | View from property
Reception
Café

Reviews

5.8 out of 10

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Laundry
    Laundry
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Kg. Kundasang, Ranau, Sabah, 89308
  • Kundasang War Memorial
    4 min drive
  • Sosodikon Hill Kundasang
    9 min drive
  • Desa Cattle Dairy Farm
    11 min drive

Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 24 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Desk, soundproofing, iron/ironing board, rollaway beds

Deluxe Room

  • 24 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Panoramic Room (Honeymoon)

Panoramic Room (Honeymoon) | Desk, soundproofing, iron/ironing board, rollaway beds

Panoramic Room (Honeymoon)

  • 24 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room

Superior Room | Desk, soundproofing, iron/ironing board, rollaway beds

Superior Room

  • 24 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 1 Single Bed

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About this property

Crystal Hill R

Lodge in Kundasang with sauna and 24-hour front desk
Along with a restaurant, this lodge has a sauna and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Crystal Hill R offers 32 accommodations with coffee/tea makers and free toiletries. Rooms open to balconies. This Kundasang lodge provides complimentary wireless Internet access. Bathrooms include a shower and bidets. An iron/ironing board and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the lodge include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Crystal Hill R, you'll be within walking distance of Kundasang War Memorial. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Crystal Cafe, a café that serves Malaysian cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a sauna
  • Just a 4-minute drive from Kundasang War Memorial and 8 minutes from Mount Kinabalu National Park
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. A business centre and meeting rooms are available. A sauna, barbecue grills, and an arcade/games room are also featured at the business-friendly Crystal Hill R. The lodge can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Kundasang lodge.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10 AM.
Crystal Cafe – This café specialises in Malaysian cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10 AM for a fee: MYR 12.90 for adults and MYR 12.90 for children
  • A restaurant

Restaurants on site

  • Crystal Cafe

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MYR 12.90 for adults and from MYR 12.90 for children
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival.

Property is also known as

Crystal Hill R Lodge Ranau
Crystal Hill R Ranau
Crystal Hill R Ranau, Sabah
Crystal Hill R Lodge
Crystal Hill R Ranau
Crystal Hill R Lodge Ranau

Crystal Hill R Reviews

Reviews

5.8
Rating 10 - Excellent. 16 out of 187 reviews" "
Rating 8 - Good. 47 out of 187 reviews" "
Rating 6 - Okay. 54 out of 187 reviews" "
Rating 4 - Poor. 34 out of 187 reviews" "
Rating 2 - Terrible. 36 out of 187 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Yen Leng

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Imran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and view
Stayed 1 night in Nov 2022

2/10 Terrible

Chiew Keng

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

THANGADURAI

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Positive and negative about crystal hill hotel
I've booked 2 days in crystal hill hotel. The first day the TV is not working the hotel towel is not clean as well. There were bugs and some insects in our room and the glasses they provide also not clean. The good point about this hotel is they provide water heater and a wonderful view from our balcony and the heater from our bathroom worked well for the first day.........The second day we actually frustrated and decided to move other place Caz in the morning 6am heater doesn't working and we forced to bath in cold water in the early morning. But we can stay there for the nature and the view. Overall the hotel gave a great experience.
Stayed 2 nights in May 2022

8/10 Good

Cyril Steven Bosuang

Travelled with partner
Liked: Cleanliness, staff & service
The view was superd! Rooms need to be improve. Require cafeteria will be a best solution, because its not near town to buy own food or anything.
Stayed 1 night in Apr 2022

10/10 Excellent

Syarif Bush Luang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2022

8/10 Good

TAU

Stayed 1 night in Mar 2022

8/10 Good

EARNA

Stayed 1 night in Feb 2022

6/10 Okay

Chow Chung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars View with rundown facilities
On 1st night, the first room was rundown. The bed was very bad condition like sleeping on the wire frame, toilet was not clean and without any toilet paper. 3 person checked in a 2xdouble bedroom, but only 2 towels and 2 soap provided. Dirty stain were everywhere on the curtain, bed sheets and wall. Bugs and big fat mosquito is full and biting my kids (at 4am, I had kills more than 15 of them). On 2nd day, asking for change room however was rejected at once due to we already checked in on the room, cannot be changed. After much discussion, finally they changed us to next room which is much better in condition. Self prepared mosquito repellence and expected same soap quantity. Can sleep better. Despite of the room condition, the view is outstanding 5 stars. You have180 degree view of Mount Kinabalu and Kundasang town.
Stayed 2 nights in Apr 2021

2/10 Terrible

Hyerolyn jecqulye

Disliked: Staff & service
View is perfect. but i will not recommend this place if it is for comfort. The house keeping didnt change the bed sheet. They use back the ones customer use before. Room is not like in the picture i saw. Shower also broken. condition 5/10. if u stay for the view definitely recommended
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM IS a) FILTHY, DIRTY & SMELLY. b) ALL BATHROOMS MOULDY, DAMAGED & FAULTY SHOWER, CRACKED TILES MAY CUT & INJURE PEOPLE c) CROCKROACHES IN ROOMS d) SPIDERS & COBWEBS IN ALL OF THE BOTTOM OF DRESSIMG TABLES, WALLS, EVEN ON FRONT DOOR e) DIRTY, MOULDY & STAINED LINEN, BEDSHEETS, BEDSHEET COVER & PILLOW CASES f) BADLY MAINTAINED WITH DETACHED SKIN OF DRESSING TABLES & WARDROPE WITH SHARP EDGES WHICH MAY INJURE PEOPLE. g) PICTURES OF MISSING SOFA, POTS, TABKE LAMPS AS SHOWN IN BOOKING WEBSITE. h) WE WERE VERY BADLY SHAKEN, SHOCKES & DID NOT SLEPT WELL WITH THESE TERRIBLE CONDITIONS.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
The morning view was fantastic. I really like the location of Crystal Hill.
Stayed 1 night in Feb 2020

2/10 Terrible

jaen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrible stay
This is the most horrible stay so far in my life. the washroom was dirty, moldy; the curtain and the sofa cushion were also moldy. The room was stuffy, no fan was provided, with the windows open, it would be too cold. No slippers were provided in the wet toilet, shower head was not functioning well. We ordered breakfast to be available at 7a.m. as we need to rush for the hike, it didn't arrive till 7:15a.m.
Stayed 1 night in Jan 2020

6/10 Okay

Nordin

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Amin, Brunei

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good. But lack facilities and amenities.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful view but too many mosquito in the room
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Mimik

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bilik yg kami dapat ok. Cuma kebersihan bilik x ok. Tambahan nak buat air panas pun x dpt. Apabila ptg ada panas sedikit. Kipas mmg x ada. Malam mmg sejuk giler. Selimut n cadar x bersih. Staff ok. Pemandangan mmg cantik.. Cuma kena hati2.terutama faktor keselamatan keluarga Dan juga barang-barangan yg dibawa. X tahu nak taip apa lagi. Sesiapa yg nak menginap d sini blh tgk review org lain jugak ya. Tq. 🙃
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
need to upgrade...
Stayed 1 night in Sep 2019

2/10 Terrible

csy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
dirty ,dirty and dirty
Stayed 1 night in Aug 2019

6/10 Okay

Bon

Disliked: Property conditions & facilities
Muslim friendly
Stayed 1 night in Aug 2019

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
super lousy hotel ever！！！cleanliness fail.service fail.everything sucks.i check out after 10 mins n go stay at other hotel
Stayed 1 night in Jun 2019

4/10 Poor

Ali Anwar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Far Away from the Main Road
The hotel located quite a distant away from the main road. We have to drive 1km plus on dirt road. The condition of the hotel is poor and have poor sound proof system. No restaurant,..and it require us to travel to get our meals.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worst this time
Stayed 1 night in Aug 2019