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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Premium bedding, blackout curtains, iron/ironing board
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, blackout curtains, iron/ironing board
Exterior
Property grounds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Grand Sierra Resort Casino
    ‪3 min drive‬
  • Reno-Sparks Convention Center
    ‪4 min drive‬
  • Peppermill
    ‪5 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed) | Premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of SureStay Plus Hotel by Best Western Reno Airport's great location. During your stay, you'll be within walking distance of Grand Bay Driving Range. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Plaza Court
  • Extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a 24-hour business centre, 9 meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 4-minute drive from Reno-Sparks Convention Center and a few minutes from National Automobile Museum
  • Free airport shuttle service
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

Plaza Court – This restaurant specialises in American cuisine and serves breakfast and dinner.
Crosswinds – On-site bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The outdoor pool closes for the season in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1024 reviews
Rating 8 - Good. 305 out of 1024 reviews
Rating 6 - Okay. 134 out of 1024 reviews
Rating 4 - Poor. 65 out of 1024 reviews
Rating 2 - Terrible. 46 out of 1024 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

John, Bradenton

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old facility. $4.00 a cup for coffee in lobby and no free continental breakfast!
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport location with excellent public c and privaye transportation options. Staff were professional, efficient and courteous!
Stayed 1 night in Feb 2025

6/10 Okay

Christal

Liked: Staff & service
Stayed 3 nights in Feb 2025

2/10 Terrible

dagge

Stayed 2 nights in Feb 2025

10/10 Excellent

Manuel Antonio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación del hotel y servicio en restaurante, comida india excelente
Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing enjoy my stay. Thank you Gregory Berkman
Stayed 3 nights in Feb 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Was very loud late into the night with what sounded like a group of teenagers. Clean, comfortable, convenient with timely early airport shuttle.
Stayed 1 night in Feb 2025

10/10 Excellent

scott

Stayed 1 night in Feb 2025

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable Airport Convenience stay

Affordable and conveniently located near the airport. Friendly front desk staff. Quiet. Easy drive to get into town center (Riverwalk, antique auto museum (see pic), fine dining etc.). Room was clean and comfortable. We enjoyed the Indian restaurant that's part of the hotel too.
DeSoto SkyView cab at the Antique Auto Museum Reno.
Stayed 1 night in Feb 2025

10/10 Excellent

THACIA

Travelled with family
The elevator smelled slightly like mildew or mold or at least very musty and the king size sheets did not fit the bed. They popped off when I got up to use the restroom in the night.
Stayed 1 night in Feb 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Service was great. Room was clean. However the bed was wore out and broken down. That was disappointing. They need to check all the beds out.
Stayed 1 night in Feb 2025

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service
Very convenient. I had a clean and quiet room as I requested. My only complaint is that the bed was not so comfortable.
Stayed 1 night in Feb 2025

8/10 Good

Luis

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Louise

Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was easy to check in. Room in excellent location.
Stayed 1 night in Jan 2025

4/10 Poor

THACIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets did not stay on the bed at all. They popped off while I was getting in bed and would not go back on. The tub was super tiny too. Hardly even enough room to maneuver.
Stayed 1 night in Feb 2025

4/10 Poor

Paula

Disliked: Staff & service, property conditions & facilities
Inadequate check in staff. Many people waiting. Check in took an hour. Staff person was efficient and friendly, but overwhelmed. Room was superficially clean, carpet needed shampooing, and wallpaper was peeling. Wouldn’t choose to stay here again.
Stayed 1 night in Feb 2025

6/10 Okay

jane

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Morgahn

Disliked: Staff & service
The manager at the hotel was just plain rude. There was a mix up with a last minute change I had made to the date of my stay that was my fault as I'd accidentally booked the wrong night. I lost my $ due to the last minute change and just paid for another night through the app. The change hadn't made it to the hotel system when I arrived shortly after making the change. The reps from Expedia were promptly trying to help. The manager at the front desk was very passive aggressive to them and then turned full on nasty. She called one of them the R word after hanging up with them. She also said she had that she had charged the higher because she felt like it. I would never stay there again
Stayed 1 night in Jan 2025

6/10 Okay

Heather

Stayed 2 nights in Jan 2025

10/10 Excellent

Prashantha

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea Linn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel by airport
Stayed 1 night in Nov 2024

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very convenient for staying at the airport
Stayed 1 night in Jan 2025