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Embassy Suites by Hilton Richmond

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock
Bar (on property)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • Room service
  • Bar
  • Pet-friendly
  • Pool
  • Housekeeping

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Bon Secours Heart Institute at Reynolds Crossing
    2 min drive
  • Henrico Doctors' Hospital
    4 min drive
  • Shops at Willow Lawn
    5 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    22 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2547)
The price is CHF 111
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Drury Plaza Hotel Richmond

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
2 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. Free weekday breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a conference centre and self parking. Housekeeping is available on request.
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. This accommodation offers separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

The free breakfast at Embassy Suites by Hilton Richmond gets good marks from our customers. During your stay, you'll be within walking distance of Bon Secours Heart Institute at Reynolds Crossing. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 restaurants.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Enjoy international cuisine while dining at E'terie Bar and Grill
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include 12 meeting rooms, a conference centre and a gift shop
  • On-site recreation includes a gym
  • 6 minutes by car from Lewis Ginter Botanical Garden and 9 minutes from Children's Museum of Richmond
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
E'terie Bar and Grill – This restaurant specialises in international cuisine and only serves dinner. Happy hour is offered.
Atrium – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

Bulgarian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A 2 per cent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details. Guests are recommended to download the property's Hilton Honors App mobile app before check-in.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 486 out of 1002 reviews" "
Rating 8 - Good. 215 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 84 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elmer Cunanan

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Zaquesha

Stayed 2 nights in Sep 2024

6/10 Okay

David

Liked: Staff & service, amenities
The property itself was very nice and modern. One issue that arose was that only one of the two elevators worked, which made it very congested and slow to use. One of the staff said they have been waiting for parts for a month. Another issue was that on our hall it smelled like trash; my best guess was that a trash chute had been left open somewhere. Unfortunately the door where the odor was coming from was locked. We called the desk and they were great in responding quickly, and when they smelled it, they immediately moved our room to a different part of the hotel, and they even sent up some treats from the shop. After we moved, the other hall was fine, but we checked and it did not seem they fixed the trash smell before we left. Maybe because it was the weekend they could not unlock the door but it seemed quite strange to have the smell of garbage in an otherwise nice hotel. We were sorry not to have had a better experience.
Stayed 2 nights in Sep 2024

4/10 Poor

Gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly, but the hotel is in dire need of maintenance. Elevators felt unsafe. Two of the elevators are not working and a third of the four elevators got stuck while we were there. Carpets are filthy. Bathroom door felt like I was gonna fall off. Shower door didn’t shut completely Things looked rusty and old. The common area where food is served was very nice though.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mackenzie

Stayed 2 nights in Aug 2024

8/10 Good

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! The complimentary breakfast was a 10/10, and my room was so cozy and clean. Staff was super accommodating when I extended my stay and asked any questions, and it was definitely worth the price. I booked this room same day and was accommodated with no problems. Thank you!
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Lovely accommodation. However couple of bad lights/bulbs, refrigerator not turned on and bath room was tight. People were all very pleasant and helpful. Overall, my preferred places ti stay
Stayed 2 nights in Sep 2024

10/10 Excellent

franklin, Richmond

Stayed 1 night in Aug 2024

10/10 Excellent

Jeffery

Stayed 2 nights in Aug 2024

10/10 Excellent

kimberly

Stayed 5 nights in Sep 2024

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Corwyn

Stayed 2 nights in Aug 2024

6/10 Okay

Kristine

Travelled with family and small children
Disliked: Staff & service
The property was nice and I did enjoy the “happy hour” with the free drinks included, the bar tender was extremely friendly. Biggest cons were the short staffing, there was a huge line at check in with one person working at the desk, it took about 45 min to get my room key with my husband and kids waiting in the car with our luggage, and the elevator was down and by the looks of reviews it’s STILL down…. I’d stay here again but I would love to see changes made within the staffing and accessibility of the elevators.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids, ugh
Hotel was very nice but very noisy. Kids yelling into the late night and running up and down hallways.
Stayed 1 night in Aug 2024

4/10 Poor

melvin

Hard to find this location
Stayed 1 night in Sep 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is very nice and clean. The bedroom area is spaceous and the suite area was very nice and spaceous. Big screen TVs in both rooms if needed. Mini refrigerator and sink are nice. The lobby, bar area, and breakfast area are very nice breakfast was excellent. My only downsides are a very small bathroom and slow elevators. The one set of elevators was not working. Plenty of parking
Stayed 2 nights in Sep 2024

8/10 Good

Catheryne

Liked: Amenities
Disliked: Staff & service
Ok
Stayed 3 nights in Sep 2024

6/10 Okay

Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I recently stayed at Embassy Suites by Hilton Richmond and unfortunately had a disappointing experience. Despite the outdoor temperature being 55 degrees, the room was uncomfortably cold due to a lack of heating. When I reached out to the staff for assistance, I was advised to turn off the A/C and open the curtains to warm up the room with sunlight. This was not an effective solution and left me feeling quite uncomfortable throughout the early morning. Additionally, the hotel experienced issues with its elevators, with half of them out of service. This caused significant inconvenience, as many guests, including myself, had to use the stairs instead. Overall, these problems made my stay less enjoyable, and I would not recommend Embassy Suites by Hilton Richmond based on my experience. I hope they address these issues for future guests.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Leanne

Travelled with family
Disliked: Amenities
Maintenance was poor - bathroom door warped so couldn't close; the bar with rollers wasn't anchored so difficult to impossible to open/close; popcorn ceiling in shower coming down; one whole bank of elevators out of order (apparently, a chronic issue); because of shortage of elevators they were very slow. The staff and guests were very inconvenienced; pool was out of order at least one night because of chemical imbalance problem. We all (6) of us were sad pancakes aren't offered on the weekend.
Stayed 3 nights in Sep 2024