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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property

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Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Exterior
Courtyard
Full-sized fridge, microwave, stovetop, coffee/tea maker
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • Parking included

Explore the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Regency Square Mall
    ‪8 min drive‬
  • Henrico Doctors' Hospital
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

47-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Hyatt Place Richmond/Innsbrook

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1001)
The price is CHF 247
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Place Richmond/Innsbrook

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

Suburban hotel with free breakfast and 24-hour fitness centre
Along with a 24-hour fitness centre, this hotel has a snack bar/deli and a 24-hour business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site. Housekeeping is available on request.
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. This individually furnished accommodation includes unspecified sofa beds. Beds feature premium bedding. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Homewood Suites by Hilton Richmond-West End/Innsbrook. During your stay, you'll be close to Short Pump Town Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include free food shopping service, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Short Pump Town Center and 13 minutes from University of Richmond
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 743 square feet of conference space

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 407 out of 875 reviews
Rating 8 - Good. 226 out of 875 reviews
Rating 6 - Okay. 111 out of 875 reviews
Rating 4 - Poor. 63 out of 875 reviews
Rating 2 - Terrible. 68 out of 875 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy hotel. Do not book
The room was filthy and we asked for our money back and left. Even after a long drive. Mold and mildew were everywhere in the bathrooms and the beds were absolutely disgusting under the sheets. It was disgraceful. We booked through hotels.com and it made me not want to use them again because it rated this property as excellent and it was anything but.
Stayed 1 night in Nov 2024

6/10 Okay

Penelope

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice place. I will stay here again when in Richmond.
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alicia at the front desk is the perfect ambassador for this property. She handled aVERY difficult guest in front of us with great patience and professionalism. That person suprisingly left quite satisfied. She was very accommodating to us after a long, exhausting trip. The Langhorne’s room #415.
Stayed 2 nights in Nov 2024

10/10 Excellent

Phillip

Stayed 1 night in Oct 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos !
Stayed 2 nights in Oct 2024

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Our stay was comfortable and quiet. The room did smell like someone had smoked in it,it was very faint of a smell. Overall the stay was really nice my husband and I would stay again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Taran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was better than I expected . The location was in a great part of town. Lots of restaurants near by and shopping center . Def would stay again .
Stayed 1 night in Oct 2024

4/10 Poor

Lewis Brett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Trash overflowing from the cans outside. Cigarette butts EVERYWHERE around the doors. Trash all over the parking lots. My wife asked twice for the floors to be swept in the room. CLEAN this place up.
Stayed 4 nights in Oct 2024

8/10 Good

Carlos

Stayed 3 nights in Oct 2024

6/10 Okay

EVELYN E

Travelled with family
Liked: Staff & service, amenities
The staff were wonderful. The breakfast was okay. My mom wanted regular scrambled eggs, not folded egg tacos with peppers that she couldn't eat. Our room had ants on my mother's bedside table. There was no toilet paper holder. The bathroom floor was cracked and I kept finding small pieces of the tile in the bathroom.
Stayed 3 nights in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix your system please
Hotels.com did not send valid cards to the hotel, which made the check in difficult. I had booked two nights independently, because I didn’t know I would need a second night until after I booked the first night, so I had difficulty checking in twice.
Stayed 1 night in Oct 2024

4/10 Poor

Jerre

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worn down facility and low quality service
This hotel was at a good price and had good ratings. However, my experience was not great. In six days, my room was only serviced once (after multiple requests). The TVs were not internet compatible and malfunctioned (some major network channels were not accessible). The bathrooms in room need upgrades - they look 20 years old or more. Musty smell in room. The fitness center was closed the duration of my stay due to broken glass.
Stayed 9 nights in Sep 2024

6/10 Okay

Gary

Liked: Staff & service
Dated hotel
Dated and in need of repairs.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, comfortable bed
Stayed 2 nights in Sep 2024

10/10 Excellent

Jerry

Stayed 2 nights in Aug 2024

2/10 Terrible

Brenda

Stayed 3 nights in Aug 2024

6/10 Okay

Erica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was ok the pool area is nice. My only issue I had was that my room smelled really moldy compared to my family rooms. I went and complained about the smell as it was very strong and was told there was nothing that could be done. My room also wasn’t properly cleaned before arrival. There was dirty towels and rags still left in the bathroom.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great family atmosphere
Stayed 3 nights in Aug 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

KETTLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were limited options for people who are not interested to eat eggs with cheese and sausages. The breakfast doesn’t include boiled eggs and a low salt, low fat diet. The pulled pork had too much salt. Also by the sink, next to the bathroom, there were no hooks or hangers to hold a towel to dry the wet hands. Otherwise the place was nice.
Stayed 4 nights in Aug 2024

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy smell in my room. Pull out couch was broken. Toilet seat broken. Told staff. It was never fixed
Stayed 3 nights in Aug 2024

10/10 Excellent

Willie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lauren, Colonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location.
Stayed 1 night in Aug 2024