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Tru by Hilton Ashland

2.5 star property

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Photo gallery for Tru by Hilton Ashland

Exterior
Business centre
Desk, blackout curtains, iron/ironing board, free WiFi
Business centre
Pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Air conditioning
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
101 North Carter Road, Ashland, VA, 23005
  • Randolph-Macon College
    ‪20 min walk‬
  • Ashland/Hanover Visitor's Center
    ‪3 min drive‬
  • James River Cellars Winery
    ‪7 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

avid hotel Richmond North - Ashland by IHG

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (833)
The price is CHF 323
for 1 room
includes taxes & fees
7 Mar - 8 Mar
avid hotel Richmond North - Ashland by IHG

About this property

Tru by Hilton Ashland

Suburban hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this hotel has coffee/tea in a common area and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Tru by Hilton Ashland offers 97 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Tru by Hilton Ashland. During your stay, you'll be within walking distance of Randolph-Macon College. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a lift and coffee/tea in a common area
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Randolph-Macon College and a few minutes from Ashland/Hanover Visitor's Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. There's an onsite business centre. The business-friendly Tru by Hilton Ashland also features a fitness centre, coffee/tea in common area, and a lift. Self parking is free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Ashland Hotel
Tru by Hilton Ashland Ashland
Tru by Hilton Ashland Hotel Ashland

Tru by Hilton Ashland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1012 out of 1498 reviews
Rating 8 - Good. 268 out of 1498 reviews
Rating 6 - Okay. 113 out of 1498 reviews
Rating 4 - Poor. 50 out of 1498 reviews
Rating 2 - Terrible. 55 out of 1498 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, lots of space, but woke up with a severe back ache. The bed felt like a slate of rocks.
Stayed 1 night in Nov 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great right off the interstate clean comfortable room and easy to find. Staff was welcoming and able to provide dining suggestions . I would definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, right off of I95. On and off in 1 minute. Food places around and shopping as well. Close to Kings Dominion.
Stayed 1 night in Nov 2024

2/10 Terrible

donna

Business traveller
Did not respond to one message I sent!!
Stayed 1 night in Nov 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Hannah

Travelled with partner
Disliked: Property conditions & facilities
My husband and I did not have a great experience. There was lady bugs galore in our room and we weren’t able to switch to another room because of them being booked to capacity. The front desk told me that other guests had been complaining of the lady bugs as well on a different floor. The curtain chain/string was broken and the bathroom shower could’ve used a little bit of updating/renovations. My husband and I will not be staying at this hotel again
Stayed 2 nights in Nov 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

Marshall

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My room had roaches in it. I have a video of the roach on the wall and a picture of the other one dead on the floor. I wouldn’t recommend anyone stay here.
Stayed 1 night in Nov 2024

4/10 Poor

William

Disliked: Property conditions & facilities, room comfort
Wont stay there again
Shower water pressure extremely weak, only warm water. Didnt clean my room one day, no microwave, allowed BARKING dogs at all times
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and neat
Stayed 1 night in Nov 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry area was very modern well.kept lots of activities such as billoards and shuffleboard. Loved the 24 hr coffee and tea bar!
Stayed 2 nights in Nov 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality
Being from Charleston, SC, we are use to great hospitality. This place was a 10! Sean at the front desk was great!
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed Ashland
enjoyed the stay and the room was very nice and comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Maybelline

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at the Tru and did not disappoint, great experience. Friendly staff, clean and comfortable room. Will definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean environment. Friendly staff. Great stay at an affordable price!
Stayed 1 night in Nov 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Doris

Travelled with family
Stayed 1 night in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the Employees that I came into contact work were EXTREMELY nice and happy that I was there. It reminded me of the Disney World employees. I met Sean at the front desk, Jay fixed my tv, and quite a few others whose names I didn't get. My ONLY request is that they wear name tags, bc I truly wasn't sure who the employees were that were not behind the desk.... they were all wonderful though! I will definitely be back.
Stayed 2 nights in Nov 2024

6/10 Okay

Mary

Liked: Staff & service
Staff was nice & efficient Washclothes were soiled, floors didnt seem clean & shower had a very small stream of water with very little pressure. I dont think we'll be staying here again!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 1 night in Nov 2024

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024