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Hotel Cristal Palace

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Hot tub
  • Room service
  • Gym
  • Breakfast included
  • Housekeeping

Explore the area

Map
Rua Francisco Otaviano, 56, Copacabana, Rio de Janeiro, RJ, 22080-040
  • Copacabana Fort
    3 min walk
  • Megamatte
    1 min walk
  • Ipanema-General Osorio Station
    11 min walk
  • Rio de Janeiro (SDU-Santos Dumont)
    21 min drive

Room options

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Twin Room

  • 10 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Reception

Ibis Rio Porto Atlantico

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (296)
The price is CHF 86
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Ibis Rio Porto Atlantico

About this property

Hotel Cristal Palace

Hotel with free breakfast, in the vicinity of Rio de Janeiro Botanical Garden
A restaurant, a fitness centre and a rooftop terrace are available at this hotel. Buffet breakfast is free. Other amenities include Access to hot tub, spa services and 24-hour room service.
Hotel Cristal Palace offers 24 accommodations with DVD players and minibars. Televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Rio de Janeiro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include Access to hot tub and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Cristal Palace, you're just a quick walk from Copacabana Beach. Free breakfast, a restaurant and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • On-site recreation includes a gym
  • 6 minutes by car from Sugar Loaf Mountain and 6 minutes from Rio de Janeiro Botanical Garden
  • Airport shuttle service available for a fee
Hotel Cristal Palace offers its guests Access to hot tub and a fitness centre. There's a restaurant on site. Free breakfast is served daily.

A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Hotel Cristal Palace. An airport shuttle (available 24 hours) is available for a fee.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Offsite parking available (BRL 30 per day); discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A restaurant

Things to do

  • Gym
  • Spa tub
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • Lift

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 10 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 130 per vehicle (one way)
  • Nearby parking fee: BRL 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Hotel Cristal Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Cristal Palace Rio de Janeiro
Hotel Cristal Palace
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Rio De Janeiro, Brazil
Hotel Cristal Palace Janeiro
Hotel Cristal Palace Hotel
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Hotel Rio de Janeiro

Hotel Cristal Palace Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 129 reviews" "
Rating 8 - Good. 31 out of 129 reviews" "
Rating 6 - Okay. 45 out of 129 reviews" "
Rating 4 - Poor. 29 out of 129 reviews" "
Rating 2 - Terrible. 10 out of 129 reviews" "

7.2/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive hotel in a premium location.
Staff friendliness and service was excellent. I will return.
Stayed 17 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice hotel at a modest price.
The service provided by the staff was outstanding. They were very helpful.

6/10 Okay

Tony

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

HUGO

4/10 Poor

Christian, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Owner
VERY Rude Owner and Staff

8/10 Good

Not Provided, Toronto,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I might come back,but because I know this area
Very close to both beaches,but too noisy. Almost every single bus pass this hotel(way too many).Breakfast need to be upgrade(poor).Coffee machine didn't work prorerly.The price per night supposed to be $ 77,but when we came they made adjustment that came to $100 per night

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staff but credit card unfairly charged
Friendly staff At check-out didn't want to process bill and said they would send it via email or mail. Two days later there was an additional charge on the credit card for no reason.

2/10 Terrible

Paul, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay out of there
Do not recommend to an enemy. Terrible in all aspects.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Good location but disappointing facilities
We were surprised with a service charge when we arrived, we thought the Internet price included all charges. We expected a more spacious room for the price - while it was clean, the room was cramped and dark. Staff service so-so. The saving grace was the breakfast room, up on the terrace in a garden setting, with a hot tub, and a view; breakfast offerings were ok. This is a small, older hotel that has tried to upgrade it's look through faux pas crystal effects and dark large furniture, creating an ornate, heavy, forbidding atmosphere. While the location was good - ie, close to both Copacabana and Ipanema beaches - we thought the price too high for the value we were getting. We decided to move to another hotel in the same vicinity, right on the beach, modern, light, staff professional, more expensive, but better value for the money.

6/10 Okay

chucky

2/10 Terrible

Ana Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don't recommend!!
During the check in we had problems because they said that expedia didn't have sent the full dairy payment. I try to show the confirmation from expedia, where it was said that the amount due to the hotel was zero, but it was lost of time and money. So I should pay more to stay there, because all the others hotels in the city was full. Now I will wait my CC bill to confirm that I had already paid the full diary. We traveled with Expedia all around the world and it was the first time we had problems and for sure it was not Expedia mistake. So I can't recommend this hotel.

6/10 Okay

Chucky d, Toronto

Good location.....between ipanema and copacabanna
Friendly staff....

8/10 Good

Chucky, Toronto

Liked: Cleanliness, staff & service
Nice hotel, friendly staff
Good location....a bit noisy due to road traffic..overall good.

8/10 Good

Rogerg44, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to copacabana
A convientent safe and central spot for buses and for a remarkably short walk to the beach make up for overpriced stay. Staff very good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Listen to the reviews! Terrible hotel, rude staff!
Usually don't leave reviews but compelled to do so because of the my terrible experience at this hotel! Rooms are small as expected, and beds are uncomfortable but that's not worth complaining about. It's the RUDE staff that seriously merit mention. Couldn't care less about "customer service". I had booked the room a month ahead for world cup then got an email a couple of days before while traveling saying they don't "accept AMEX" over the internet and that they will cancel my room if I don't respond in 12 hours! Fortunately (or actually unfortunately) I saw the email in the middle of my travels and was able to give them a visa card to use. Wish I would've just cancelled. ALSO- they charge EXTRA "service" fee on top of what's published on hotels.com so beware. Overall, really rude staff, small and uncomfortable rooms, noisy noisy noisy as on a main street with police officers blowing their whistles directing traffic. Would NOT RECOMMEND unless you have no other option.

6/10 Okay

Luke

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice hotel, bad management.
The hotel is nice and the complimentary breakfast is amazing!! The internet was not working on our floor when we checked in late at night and when I brought it to the attention of the front desk, the manager came out and started yelling at us telling us that it was our devise that wasn't working properly. I had him come up to our floor and proved to him that it wasn't working. He still was very cross with us saying, "What do you want me to do? You can leave if you want!!" 1/2 hour later, the hotel staff reset the internet and it worked perfectly. We left early because of the manager and his poor attitude.

6/10 Okay

nam, New Zealand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location bit run down
The hotel is nice enough and in a great location 5-10 mins walk from both ipanema and copacobana. Across the road is also a fantastic burger bar. The rooms are nice and good value but the facilities are run down. The hot tub has not been working for a long time (has green water in it) and the gym is a weights machine and a treadmill that keeps turning off. There is a cycle machine that cannot be used as water is leaking from the roof on to the power point. It is a bit cheaper than other hotels so the prices is about right for the standard it is in. All the staff were wonderful except for the woman on reception in the morning who was pretty snappy and rude. Has a great shower with fantastic pressure

6/10 Okay

Jorge, NJ

Disliked: Cleanliness, property conditions & facilities
Low budget hotel
Needs new Blankets, new towels and new fabrics......But looks that this is an owner culture problem.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location and good rooms
Great location. Very close to copacabana beach and ipanema

6/10 Okay

Smiler

Liked: Cleanliness, staff & service, room comfort
EXCELLENT POSITION BETWEEN IPANEMA AND COPA BEACH
THE HOTEL HAD OBVIOUSLY HAD SOME RECENT REFURBS, THE BREAKFAST WAS SUFFICIENT BREADS PASTIES CEREALS FRUIT ETC, JACUZZI DIDN'T LOOK VERY CLEAN WITH MURKY WATER LOOKED UN HYGEINIC, OVERALL VERY CLEAN ROOMS STAFF REALLY FRIENDLY AND HELPFULL EXCELLENT POSITION FOR COPA AND IPANEMA BEACH,WOULD STAY HERE AGAIN....

8/10 Good

Emily, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
We have been to Rio many times before and really enjoy the neighborhoods in the Zona Sul - both Ipanema and Copacabana. This hotel couldn't have been better located. We were able to access either beach/neighborhood by walking just a couple of minutes. The rooms are slightly small, but when I'm in Rio, I'm not expecting to spend much time in the room. The bathroom was clean, as was the rest of the room. We either woke up too late or had other plans for breakfast, so I can't comment on that. I would absolutely recommend this place for people who are focused on exploring Rio/Zona Sul and not looking to have the hotel be the most interesting thing about their visit.

2/10 Terrible

Pedro

Disliked: Staff & service, room comfort
Service was horrible and would not stay there again. They also charged me more than I had booked it for originally

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent staff - helpful & english-speaking
The room was a little shabby, but the hotel staff more than made up for it. They helped arrange tours, plan outings, and helped work out my lost luggage with the airport. Their English was certainly better than my Portuguese and they put up with my communication struggles.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Antoni, Hong Kong

Liked: Cleanliness, room comfort
Cheap n Cheerful n Great Location
Some reviews for this place are pretty bad - some things probably merited, some not. But let's be honest...the reason you're reading this review is because you're looking for pleasant / affordable accomodation in expensive Rio...and this hotel offers that in droves. It is cheap by Rio standards, the rooms are a decent size (the X01s), the breakfast is generous and the location is excellent. Add to that they are currently renovating the rooms on all 6 floors which should make for a big aesthetic improvement. It ain't the Ritz, but it's a decent budget find.