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Comfort Inn Roanoke Civic Center

2.5 star property

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Photo gallery for Comfort Inn Roanoke Civic Center

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds
Lobby
Exterior
Free daily continental breakfast
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
815 Gainsboro Rd Nw, Roanoke, VA, 24016
  • Berglund Center
    ‪9 min walk‬
  • Center in the Square
    ‪17 min walk‬
  • Carilion Roanoke Memorial Hospital
    ‪4 min drive‬
  • Roanoke, VA (ROA-Roanoke Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(49 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, blackout curtains, iron/ironing board, cots/infant beds

Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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The price is CHF 93
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includes taxes & fees
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About this property

Comfort Inn Roanoke Civic Center

Hotel in Roanoke with free breakfast and 24-hour fitness centre
A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities. Change of towels is available on request
Comfort Inn Roanoke Civic Center offers 97 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Comfort Inn Roanoke Civic Center. During your stay, you're just a quick walk from St. Andrews Catholic Church. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Within a 15-minute walk of St. Andrews Catholic Church and Roanoke Visitor Center
  • Cats and dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at Comfort Inn Roanoke Civic Center. Limited free parking is available on a first-come, first-served basis.

This Roanoke hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.00 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 200 per person, per stay

We've listed all charges provided to us by the property.

The listed deposit applies to local guests who reside within 50 miles of the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.00 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Property is located within an airport and access is restricted to airport travellers only
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Motel Roanoke-Civic Center
Holiday Inn Express Roanoke-Civic Center
Holiday Inn Express Roanoke-Civic Center Hotel
Holiday Inn Express Roanoke-Civic Hotel Roanoke
Holiday Inn Roanoke
Roanoke Holiday Inn

Comfort Inn Roanoke Civic Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 596 out of 1000 reviews
Rating 8 - Good. 282 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Liked: Staff & service, property conditions & facilities
Room was newly renovated and clean. Lobby construction underway but no issue for me.
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice day, had a newly remodel room and even though it’s right next to the interstate, the room is almost silent at night. Also had an electric car charger that worked perfectly.
Stayed 1 night in Mar 2025

10/10 Excellent

Barbara L

Liked: Property conditions & facilities
Good
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy access and easy rest

Location makes it easy in and easy out for a few days stay in Roanoke. Near the interstate, not too far from restaurants, and other activities in the area. Clean rooms, a light variety for breakfast, professional and courteous staff to help when needed.
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had some construction going on, but it didn't bother me. Staff was friendly and the property was easy to find.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrews

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Paula

Meets Bare Minimum Requirements

Place is in need if some updates! The location is convenient to several areas but I wouldn't stay here again...
Stayed 2 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. The floor we were on was being renovated in most of the rooms. There were sinks, old carpet, workers, etc. up and down the hallway. Also, our room seemed to be mostly renovated, but it was missing things. In the photos they show a desk and at least one chair. Ours didn't have a chair, desk or drawers for clothing. The room and lobby were, however, very clean.
Stayed 1 night in Mar 2025

4/10 Poor

Randall

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

sketchy

Everything about the hotel itself was fine. However, the presence of people in the parking lot just hanging out is a bit worrisome. Is this where local gang members hang out? Example: a guy plus another person sitting in their car with tinted windows as a take the parking spot next to them. Feeling something might be off, I decided to take a drive around my hometown to see what's different. An hour later I return and the same two people are in the same car. Maybe it is nothing. But maybe this is a sketchy part of town that should be avoided. Perhaps, employ some security
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Stayed 2 nights in Mar 2025

8/10 Good

Scott

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Complete hotel is under revovation, pretty loud, dirty, messy,
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great quick overnight stay

Was a quick overnight stay on our way south everything was great including the price lower than I expected
Stayed 1 night in Mar 2025

6/10 Okay

Carolyn

Liked: Cleanliness
Disliked: Room comfort

Under renovation

We have stayed at this hotel multiple times over the last 2 years for medical reasons to have procedures done at a Carilion hospital. Ours stays have always been good. The manager is very good and welcoming. The hotel is very clean and in a safe area, but close to the highway. This time was a little different. The hotel is undergoing renovations. We were placed in a room that had been renovated. Upon arriving we found refrigerator not working and bedside lights wouldn't turn on. Upon investigating they weren't even plugged in. Bathroom did not have hair dryer installed. It was laying on floor. There are limited outlets, so multiple things were plugged into an outlet strip with no surge protector. This is a safety concern, especially because the refrigerator also had to be plugged into the outlet strip. We had medical equipment that needed plugged in and phones, tablets for charging. The new decor doesn't have any access to usb ports so you need charging docks and there was no clock. We were constantly having to move things around to plug in, as the only other outlet was on the outer wall far from the bedside. Carpet has been removed from the room and replaced with laminate flooring, so cold and noisy. While the new furnishings look nice there are no drawers for storage. Some of these things may not be important to others, but when you are senior citizens they go a long way to provide comfort. I did let the manager know about my concerns and I am confident she will handle it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay attentive staff clean comfortable bed close to downtown
Stayed 3 nights in Mar 2025

8/10 Good

Ellen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lynette

Liked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Israel

Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virginia

Really nice place with helpful staff, more of a tired road trip stop but could be more with pool and stuff
Stayed 1 night in Mar 2025

10/10 Excellent

September

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy with our stay

This was a great value. Clean and comfortable and a very short distance from things to do in town. We were able to easily get a Lyft to the Grandin Theatre for a show. Breakfast hours were great, 6-10! waffle maker, sausage, etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Aloisio

Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay EVER!

The hotel manager Mrs. Patel was very rude. She insisted on telling me that I booked with another 3rd party which I didn’t. We were there for our girls Team Competition and we all use the same booking site which is Hotel. The smell of marijuana was all over the hotel. From the time you enter the front door, to the elevators, to the stairwells! Before we checked in we were contacted by another parent that was informing us of the smell of marijuana that was all over the hotel! It was awful. My bedsheets was dirty! I will never refer anyone to this facility. And again the manager and PENNY was very rude!
Stayed 3 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently the property is under renovation as it is being turned into a Hilton Sparks. They are still accepting reservations during the renovation. I still suggest towel bars in the bathrooms. I always hang my towel over the shower curtain rod otherwise it never dries completely on the hook behind the door.
Stayed 4 nights in Feb 2025

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities
Im in a uhaul, and the back parking lot was inder construction and there wasnt room in the front lot ap i parked at the Y across the street. The Y and this hotel have an agreement, where horel guests can use the lot but it costs $20
Stayed 1 night in Feb 2025