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Best Western Rochester Marketplace Inn

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Rochester Marketplace Inn

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Fitness facility
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and a business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at Best Western Rochester Marketplace Inn gets good marks from our customers. During your stay, you'll be within walking distance of Monroe Community College. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from University of Rochester and 8 minutes from Rochester Institute of Technology
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A 24-hour fitness centre, a vending machine, and laundry facilities are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free.

This Rochester hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Osman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Gabriel

Disliked: Property conditions & facilities
Bathroom outdated, dust all over. Heat, lights and bed all good.
Stayed 2 nights in Oct 2024

8/10 Good

Kimberly

Travelled with family
Nice room.
Room was decent and served our needs. Beds were comfy, bathroom ok but AC filters were beyond dirty. Some things get overlooked, understandable.. Breakfast was good.
Stayed 1 night in Oct 2024

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We like the breakfast but the room was dirty and they did not refill the shampoo.
Stayed 1 night in Oct 2024

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
great convenient location, bathrooms becoming a little dated.
Stayed 1 night in Oct 2024

2/10 Terrible

Bernard

Stayed 1 night in Oct 2024

4/10 Poor

Richard

Business traveller
The place is worn and shabby. Breakfast was pitiful. Time for a makeover. Staff were nice.
Stayed 1 night in Oct 2024

4/10 Poor

Allison

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and tired property
Not a pleasant hotel. Arrived to many people complaining. My room was fine but I wouldn’t stay there again. The property is old and tired.
Stayed 1 night in Sep 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service
The staff was excellent and tended to my needs during my stay
Stayed 3 nights in Oct 2024

6/10 Okay

Donyo

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
The room was comfortable and the desk staff was kind and helpful. Unfortunately we found a used bar of soap in the shower stall on top of one of the soap dispensers. Also, we found a used towel that had fallen behind the dresser
Stayed 1 night in Oct 2024

8/10 Good

Dhanasekaran

Travelled with family
I asked for a late check out 1 PM and the reception person said "he cannot extend beyond 11 AM".
Stayed 1 night in Oct 2024

10/10 Excellent

Harris

Stayed 1 night in Sep 2024

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service staff is excellent and goes above and beyond to accommodate you. The bed and pillows were very comfortable. The shower pressure was excellent. The breakfast was adequate and there were enough choices. My only gripe is that the floors were not clean in the room and in elevator. Good value for the money.
Stayed 2 nights in Sep 2024

8/10 Good

Grigoriy, Old Bridge

Stayed 2 nights in Sep 2024

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
D
I ordered two rooms and they only had one room for us when we got here. We drove so far and were so tired. We didn't know what to do. I want you to reimburse me for the one room on my credit card. We should not be charged for two rooms, when we only got one.
Stayed 1 night in Sep 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything you needed. Breakfast was crazy busy and hard to get anything, only had 1 person working and they seemed stressed. The room was nice, bed was good, fridge made a wild noice, had to unplug it but would say, good value for stay
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was not adequately stocked with basic toiletries. Coffee maker would not work in most of the outlets in the room - had to move it to the bathroom to get it to work.
Stayed 1 night in Sep 2024

10/10 Excellent

Charles L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why are the adult toilets so short? We were both 5'9" or more and very difficult to arise from seat as low as it was !
Stayed 5 nights in Sep 2024

8/10 Good

Crystelle Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good room, and great location!
Stayed 1 night in Sep 2024

8/10 Good

Bascaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Maryann

Stayed 1 night in Aug 2024

8/10 Good

Miney

Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great service.
Stayed 1 night in Sep 2024

10/10 Excellent

Julia

Stayed 1 night in Sep 2024