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Comfort Suites Rochester Henrietta University Area

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Coffee service
Lobby
Pool

Reviews

7.0 out of 10

Good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2085 Hylan Dr, Rochester, NY, 14623
  • Marketplace Mall
    13 min walk
  • Monroe Community College
    3 min drive
  • Tim Hortons Iceplex
    5 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    10 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Rochester Marketplace Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
3.9 out of 5, Good, (1001)
The price is CHF 101
for 1 room
includes taxes & fees
17 Jan - 18 Jan
Best Western Rochester Marketplace Inn

About this property

Comfort Suites Rochester Henrietta University Area

Hotel with free breakfast, in the vicinity of Monroe Community College
A fitness centre, coffee/tea in a common area and dry cleaning are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Rochester Henrietta University Area. During your stay, you'll be within walking distance of Veterans Memorial Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Monroe Community College and 8 minutes from Highland Park
  • Pets welcome for a fee
Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Comfort Suites Rochester Henrietta University Area also features a fitness centre, a picnic area, and coffee/tea in common area. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6 AM to 9 AM and at the weekend from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available 6 AM to 9 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1002 reviews" "
Rating 8 - Good. 264 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 134 out of 1002 reviews" "
Rating 2 - Terrible. 134 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Georgiana

The room was spotless but the hotel needs more cleaning and maintenance!!!
Stayed 2 nights in Sep 2024

8/10 Good

Heather

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Sep 2024

6/10 Okay

Noel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Disliked: Property conditions & facilities
While the room was decently clean, the halls and surrounding areas were not. The property is tired and needs repair and refresh.
Stayed 2 nights in Sep 2024

6/10 Okay

Joe

Travelled with family
Disliked: Cleanliness
Poor tv signal that kept going out while watching sports. Indifference by the staff to try and correct the problem was obvious.
Stayed 1 night in Sep 2024

2/10 Terrible

Steven

Travelled with family and small children
Disliked: Amenities
I had booked my reservation in early July to travel from Pennsylvania to Rochester, NY for a cross country meet. When I arrived, I was told that "The hotel had overbooked this weekend and that there was no room available" but that "I would be upgraded to the Hilton just behind the hotel however the Hilton had no knowledge of this and they themselves were overbooked. Basically, I was told that they had cancelled my reservation at the front desk without any prior notice. For a hotel in the hospitality industry, their hospitality SUCKS!! I had to find my own hotel for my 12 year-old son and I. I will be complaining to their corporation I have never experienced such poor planning and response.
Stayed 1 night in Sep 2024

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
The shower drained poorly and it was obvious the shower hadn’t been cleaned. The carpet floor appeared not to have been vacuumed and the bed sheets were stained.
Stayed 1 night in Sep 2024

8/10 Good

victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shops restaurants highways Clean property Spacious room Parking and Breakfast included Staff was great
Stayed 1 night in Sep 2024

10/10 Excellent

sudarshan, richmond hill

Stayed 1 night in Aug 2024

4/10 Poor

Rhonda

Travelled with family
Disliked: Amenities, property conditions & facilities
Traveling with my daughter back to Maine. Nice young man checked us in, lobby could use updating actually whole property could use updating. Worst was the heater/ac unit not clean, odor when we entered the room. Luckily weather was nice and we could open the window and turned it off. Wouldn’t recommend. There’s a Homewood Suites next door check that out if need an option.
Stayed 1 night in Sep 2024

2/10 Terrible

Herbert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They actually gave me a room that was under construction. The shower was not available, as all the pipes were out of the wall. They actually, wanted us to stay there. When I asked them "I guess we can't take a shower in the morning?" They said correct. They told me that was the room I reserved. We did not stay there at all. It was dirty and the staff was not helpfull. They did not sound as they knew what was going on.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Harish

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked. It’s totally ridiculous and unacceptable. When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone. I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place.. I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed… I have to still get my money back from this hotel.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I would not recommend staying here. The hotel beside is a much better choice. Overpriced for the lack of what you get
Stayed 1 night in Sep 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run, it’s not worth it
Stayed 4 nights floor in hallways had the same filth and grime all four days, elevator looks like it hadn’t been cleaned since the building opened, room had roaches no towels and generally was not very clean at all. Night management was too busy hanging outside smoking dope with his buds. Only thing positive was leaving
Stayed 4 nights in Sep 2024

2/10 Terrible

Chanbelle

Disliked: Staff & service, property conditions & facilities
We checked in without any issues. But our room smelt horribly of cat pee. I started sneezing u controllably likely due to my cat allergy after just 10 minutes. Upon inspection, there was cat hair everywhere, hairballs and fingernail clippi gs on the floor. Several people at the front desk had issues with their rooms, the front desk person was very polite and helped me get a refund thankfully. Will not be returnig.
Stayed 1 night in Sep 2024

2/10 Terrible

Sajan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Jintana

Travelled with family
Liked: Staff & service, property conditions & facilities
still have dog or cat hair in the room
Stayed 1 night in Sep 2024

2/10 Terrible

Sharan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away far away
We arrived and were extremely disappointed with this hotel. The cleanliness everywhere was disgusting. We had two rooms and one absolutely smelled the second room was dirty, shower was not cleaned and the handle was broken and didn’t even work. Needless to say we left immediately!
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is extremely dirty!
Stayed 1 night in Sep 2024

6/10 Okay

Christina

Stayed 1 night in Aug 2024

4/10 Poor

Charles

Liked: Staff & service
Disliked: Property conditions & facilities
In one room there was no sheets or blankets for the hideaway bed, and in the other there was no towels or wash clothes
Stayed 1 night in Sep 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Sep 2024