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Comfort Suites Rochester Henrietta University Area

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Comfort Suites Rochester Henrietta University Area

Exterior
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Coffee service
Pool

Reviews

7.0 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
2085 Hylan Dr, Rochester, NY, 14623
  • Marketplace Mall
    13 min walk
  • Fair and Expo Center
    3 min drive
  • Monroe Community College
    3 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    10 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (2 Queen Beds and 1 Sofa Bed )

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite (2 Queen Beds and 1 Sofa Bed )

  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Best Western Rochester Marketplace Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
3.9 out of 5, Good, (1000)
The price is CHF 94
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Best Western Rochester Marketplace Inn

About this property

Comfort Suites Rochester Henrietta University Area

Hotel with free breakfast, in the vicinity of Monroe Community College
A fitness centre, coffee/tea in a common area and dry cleaning are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Housekeeping is not available.
Comfort Suites Rochester Henrietta University Area offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Rochester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Rochester Henrietta University Area. During your stay, you'll be within walking distance of Veterans Memorial Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Monroe Community College and 8 minutes from Highland Park
  • Pets welcome for a fee
Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. The business-friendly Comfort Suites Rochester Henrietta University Area also features a fitness centre, a picnic area, and coffee/tea in common area. Free self parking is available.

This Rochester hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6 AM to 9 AM and at the weekend from 7 AM to 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available 6 AM to 9 AM on weekdays and 7 AM to 10 AM on weekends
  • Coffee and tea in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Suites Hotel Rochester
Comfort Suites Rochester
Comfort Suites
Comfort Suites Rochester Henrietta University Area Hotel
Comfort Suites Rochester Henrietta University Area Rochester

Comfort Suites Rochester Henrietta University Area Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 300 out of 1015 reviews" "
Rating 8 - Good. 272 out of 1015 reviews" "
Rating 6 - Okay. 182 out of 1015 reviews" "
Rating 4 - Poor. 130 out of 1015 reviews" "
Rating 2 - Terrible. 131 out of 1015 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chrystyna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is officially the worst hotel I have ever stayed in in my 52 years. The staff was nonexistent or else rude. They looked like they just came from a drug halfway house. There were no towels. There was absolutely no housekeeping. we stayed there for three nights and had no clean towels and no housekeeping in the room whatsoever. The TV channels were almost all nonexistent. The fact that they had HBO was laughable considering that it ran commercials and showed absolutely no movies. It was horribly depressing to return to this place at night . We saw the same spillage of fruit Loops in the elevator for three days. There was mold on the tile, in the sink, on the shower curtain. My room stink of smoke had tried to be covered up with air freshener. I cannot believe that this place operates and had the nerve to charge me $177 a night for this. You ought to be ashamed of yourselves , it’s because the overall number for reviews is at 7.4. However, if you look at the reviews over the last 3 to 4 months, it’s the same things that I’m complaining about. Unfortunately I wasn’t smart enough to do that ahead of time. I would’ve gladly paid an extra hundred dollars a night to not have to stay in this dump.
Stayed 3 nights in Aug 2024

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this place a zero, I would. I am never coming back to this hotel! First, when we arrived there was a sign at the front desk saying that towels were limited and on a first come first served basis. Second, our room smelled like smoke. We decided to give it a night to see if it would air out after we turned on the fan. It didn't. We ask if we could switch rooms the next day since we paid for a non-smoking room. We were told they couldn't switch us because the hotel was full. 10 minutes later I saw a room being cleaned and asked if we could switch to that room since the next guest hadn't arrived yet. I was denied and told that there was not enough cleaning staff to clean my room if we switched. I was then told they would send someone up to spray the room. We left for the day and when we returned our room still smelled of smoke. I asked to have some come up to spray the room and they said they would send someone. No one came. The next afternoon I asked again to have someone spray the room. A different guy at the counter told me, all the storage closets are locked in the afternoon and only the cleaning staff has the key. Cleaning staff only come in the morning. Why wasn't I told that the day before? Third, the waffles and milk were sour. When we let the staff know the milk was sour she said "that can't be! I just opened it". When we let her know the cinnamon waffle batter was out, she said "that's rediculous, I just refilled it at 7!"....it was 8am at that point...
Stayed 3 nights in Aug 2024

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was unkept and dirty. The staff wasn’t super friendly and the breakfast wasn’t fresh. Our room smelled terrible and we found a chip on our floor when we came in the room.
Stayed 1 night in Aug 2024

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross couldn’t wait to leave
Never really Saw staff and when we did they were not very friendly - they were out of towels. Shower was so dirty I wouldn’t even use it the bath floor mat was soaked not sure how that happened. It’s was gross. The room phone was hidden in the drawer … Breakfast was till 10 we went down alittle after 9 they were out of pastries and bagels. Had to knock on door to find the lady that took care of the food. She said there was no more Food. All in all I will not stay here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had three people in our room and were given two towels, apparently they were out of towels. Room was not clean, hotel was not clean. Fitness room equipment was terrible.
Stayed 1 night in Aug 2024

2/10 Terrible

Aurelia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mayor Issues! Refrigerator has not working, microwave was dirty!!! and the toilet was broken and the maintenance guy was not available until the next day. I couldn’t sleep. The bed was not comfortable at all. Nothing comfortable about this hotel. I don’t recommend this hotel to anybody
Stayed 1 night in Aug 2024

6/10 Okay

Mary, Yonkers

Disliked: Property conditions & facilities
For the most part, the room was clean except for a dirty washcloth left in the bathroom. The tub was slow to drain resulting in standing in ankle deep water during my shower. This was reported promptly but never addressed during my 4 night stay. In addition, the room phone was broken but never addressed. The window has 2 hangers wedged in to act as a lock b/c the actual lock was broken.
Stayed 5 nights in Aug 2024

2/10 Terrible

Santhirakumaran

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cigarette smoke, broken window, black mold
Will not return to this hotel after previously good experience. The room smelled of cigarette smoke, the windowpane was broken, the smoke detector dangled from the ceiling, and there was black mold in the toilet. I asked to move rooms, but was told that they were sold out and would not move me, even on the second night when there was room turnover. I guess it’s good that a new arrival didn’t get the room dumped on them.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Kam

Liked: Staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Deanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting with check in, the front desk provided very limited information as the keys were given. We had to ask about breakfast times. Upon opening the door to our room, we were filled with a very strong air freshener smell covering up some odor. As the air freshener smell faded, the smell of Marijuana became very evident. The room was not stocked with any bathtowels and only had one trash can in the bathroom Also, the sofa bed still had bedding on it from a previous guest and there was no clean bedding for it in the room. We had to get it ourselves from the front desk. We had to get the towels from the front desk as they had no staff to bring them to us. The next morning the breakfast was very busy and everything was out. The breakfast attendant was filling up things while talking on his personal cell phone and not really paying attention to everything that was out. On our second night, the sink start filling up as if it was plugged. It then began filling up from the pipe with all the gross sewage. The next morning, we informed the front desk that it was plugged and it needed to be fixed. The desk attendant said it would be taken care. When we arrived back in the evening, it was not fixed and would not drain at all. It smelled awful. The front desk said there was nothing to be done about it as they didn't have the staff. We had to wash out hands and brush our teeth with the tub faucet. It continued to smell bad all night and as the hotel was full, we couldn't switch rooms.
Stayed 3 nights in Aug 2024

4/10 Poor

Manjunath

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 4 days. We kept requesting for cleaning room multiple days. Staff including front desk, kept saying yes and agreeing to arrange next day. They never cleaned our room and also never changed the towels. Bad experience.
Stayed 4 nights in Aug 2024

4/10 Poor

Stephen

Travelled with family
Disliked: Property conditions & facilities
Leak in the shower ceiling. Wasn’t new. Moved us quickly.
Stayed 1 night in Aug 2024

4/10 Poor

Adrian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down, dingy and not very clean.
Stayed 1 night in Aug 2024

2/10 Terrible

Fanny

Disliked: Property conditions & facilities
N/a
Stayed 2 nights in Aug 2024

8/10 Good

Saritha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Service was bad we didn’t receive any towels when we talked to the front desk receptionist he told us there was no clean towels available also when we called the front desk they didn’t answer the call and finally there was no supervisors or managers to answer our request at night time.
Stayed 1 night in Aug 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in and checked out the same night! Terrible
Stayed 2 nights in Aug 2024

4/10 Poor

Shawna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty and gross. Would never stay again. Staff was trying their best
Stayed 2 nights in Aug 2024

6/10 Okay

Chris

Stayed 3 nights in Aug 2024

2/10 Terrible

Adrian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst Hotel Ever
First they had no towels or toilet paper in the room. We were there 3 days the front desk had no towels. I have never stayed at a hotel were I couldn’t shower. There is no cleaning service during your stay. Quite possibly the worst hotel I’ve ever been to. I was charged $300 a night to sleep on an old lumpy mattress and every tv channel was cnn except for 3 others. Just avoid at all costs!
Stayed 2 nights in Aug 2024

10/10 Excellent

Isoac

Stayed 1 night in Aug 2024

8/10 Good

Clay

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel experience ever. Room smelled terrible — moldy, smoke. Staff could not help. Limited towels available. Mattresses old and uncomfortable, with loud pinging sounds. Tub did not drain well. Not usually a picky traveler but my experience here was horrible. Left after first night of a planned two night stay.
Stayed 2 nights in Aug 2024