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Rochester Airport Marriott

3.5 star property

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Photo gallery for Rochester Airport Marriott

Lobby
Lounge
Indoor pool
1 bedroom, desk, laptop workspace, iron/ironing board
Banquet hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Free airport shuttle
  • Room service
  • Gym

Explore the area

Map
1890 Ridge Rd W, Rochester, NY, 14615
  • Mall at Greece Ridge
    ‪13 min walk‬
  • Kodak Center for Performing Arts
    ‪4 min drive‬
  • Seneca Park Zoo
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Concierge Room, Room, 2 Double Beds, Non Smoking

Concierge Room, Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Concierge Room, Room, 2 Double Beds, Non Smoking

  • 29 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Mobility Accessible, Tub)

1 bedroom, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Concierge Room, Room, 1 King Bed, Non Smoking

Concierge Room, Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Concierge Room, Room, 1 King Bed, Non Smoking

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living area | LCD TV, pay films

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

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About this property

Rochester Airport Marriott

Hotel in Rochester with free airport shuttle and fitness centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Rochester Airport Marriott offers 210 air-conditioned accommodations with free newspapers and complimentary bottles of water. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes and hairdryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Rochester Airport Marriott. During your stay, you'll be within walking distance of Highland Hospital of Rochester. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from Lake Ontario and 10 minutes from Strong
  • Free airport shuttle service
As a guest of Rochester Airport Marriott, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. A terrace, a vending machine, and a garden are also featured at the business-friendly Rochester Airport Marriott. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This 3.5-star Rochester hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Rochester Airport Marriott has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 5:30 AM to 11:30 PM at scheduled times and on request
  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee: USD 14 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Indoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (107 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Rochester Airport Marriott offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Hotel Rochester Airport
Marriott Rochester Airport
Rochester Airport Marriott
Marriott Rochester Airport Hotel Rochester
Rochester Marriott
Rochester Airport Marriott Hotel
Rochester Marriott Rochester
Rochester Airport Marriott Hotel
Rochester Airport Marriott Rochester
Rochester Airport Marriott Hotel Rochester

Rochester Airport Marriott Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 817 reviews
Rating 8 - Good. 202 out of 817 reviews
Rating 6 - Okay. 73 out of 817 reviews
Rating 4 - Poor. 44 out of 817 reviews
Rating 2 - Terrible. 40 out of 817 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Ulf

Stayed 2 nights in Oct 2024

2/10 Terrible

Delminquoe

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
If you need ada accommodation dont stay here
The elevator was out from saturday and was never repaired by the time we left monday. I was traveling with my elderly mother and aunt and had to climb 3 flights of stairs several times a day.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2024

6/10 Okay

Cynthia, Milton

Travelled with partner
Disliked: Cleanliness
The hotel was very busy and they were not equipped to handle it. Garbage cans over flowing and mud tracked in that remained from early evening until we checked out at 9:30 in the side entry area. I arrived at 3:30 to check in and was told it would be an hour and a half to get my room. I had a 4:30 appointment and needed to get ready. They finally found a room. Not to mention the room prices were DOUBLED from the previous weekend because of a graduation at one of the local colleges. Talk about price gouging!!!
Stayed 1 night in Oct 2024

2/10 Terrible

Carol

Travelled with partner
Liked: Amenities
The property should have been closed. It was in disrepair with two broken elevators; no way up to the rooms but the stairs….for 7 floors.
Stayed 2 nights in Oct 2024

2/10 Terrible

changyu, Irvine

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We got Hotel at midnight due to flight delays. The elevators are down and we will have to carry the heavy sport gears up to the six floor with my 8 years old kid. The elevator was not fixed until two days later. The breakfast is supposed to open at 7am but no one was there until 7:20. We have to go somewhere else to get breakfast since we are in the rush for a competition. There are so many unhappy customers shaking their heads seeing the elevators are down for days.
Stayed 3 nights in Oct 2024

4/10 Poor

Jimmy

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When we stayed here 10/13/2024, both elevators were not working, and the toilet was not working.
Stayed 1 night in Oct 2024

4/10 Poor

Lydia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were down for out 2nt stay. Made it very inconvenient to walk up and down with 2 small kids. Staff didnt bother doing house keeping nor take our trash for our entire stay because there was no housekeeping service. However there were some staff cleaning rms for new checkins? Made no sense. Trash were in the hallway from multiple rm because they didnt bother collecting them. Flies were flying around. Just gross.
Stayed 2 nights in Oct 2024

2/10 Terrible

Halim

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
First of all ELEVATORS weren’t working they had me haul up luggage’s up five flights of stairs. I came to check in I had booked a two queen bed room they gave me a one kind bed and said we have rollaways and then they were like nope never mind we can’t bring it to you. Yeah ok as soon as we walk into our room we can spot the bed duvet being very dirty in a black color. We were there for two days and they didn’t fix the elevators. Staff was nice but hotel needs to really really do better
Stayed 1 night in Oct 2024

2/10 Terrible

Joyce, columbia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a complete mess. The female front desk staff was not friendly and lack professional etiquette. I was very disappointed on how she handled everything. We waited because rooms where not available and housekeeping was behind. Terrible service. Also the elevator was not working. Just imagine people coming down more from 7th floor with very large suitcases. This is zero star service.
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump
This hotel description talked a lot about luxury. There was NOTHING luxurious about this dump. I came here to relax. Key selling point was the hot tub. However, shortly after i checked into my room on the 5th floor, the elevator malfunctioned. I say ELEVATOR singularly since the second elevator has allegedly not worked for a year (I heard staff talking). It remained broken for the duration of my stay. I have a disability. So I either had to stay trapped on the 5th floor, or use the stairs. I had no choice a couple of times, and very painfully trudged the stairs. Otherwise I was in a "luxurious" prison cell on the 5th floor. The staff were useless - except for the 2 ladies on the night shift. The evening staff were lazy and useless. I had food doordashed and it was left in the lobby. I called the desk and they said they would bring it right up. A half hour later, I called again and the "ginger" supervisor finally brought my now cold food to my room. There is no excuse for such lousy service. This hotel is not "luxurious." The room was nothing special. The description on hotels.com mentioned "bathrobes" in the rooms. The staff said there have never been bathrobes. Hotels.com should remove the obvious false advertising from the hotel's listing. I spent extra money for comfort and luxury, and would have been better served at a Red Roof or a Motel 6. This Marriott is an embarassment.
Stayed 1 night in Oct 2024

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to airport, big room!
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie, Rochester

Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Yulong

Stayed 1 night in Sep 2024

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I did not like are their pillows, they are way too soft. I have to bring my own pillows. Other than that ..nice hotel close to everything.
Stayed 1 night in Sep 2024

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2024

10/10 Excellent

Brenda

Liked: Property conditions & facilities
Clean
Stayed 1 night in Sep 2024

10/10 Excellent

hannah

Perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the kind ppl
Stayed 1 night in Sep 2024

4/10 Poor

Hamzah

Disliked: Cleanliness, property conditions & facilities
Room is dirty broken nosiy, there were insects. Missing furniture and leaky bathroom. Amenities pool was dirty and green. Staff were friendly check was easy but overall not worth the money and it ruins the brand name Mariott
Stayed 1 night in Sep 2024

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
I attained an infection from my stay because of the dirty fitness center. Diagnosed with cellulitis. Clogged bathtub. Water was very slow to drain. I asked to unclog but nothing was done. I brought the infection situation up to the front desk and they were dismissive.
Stayed 4 nights in Sep 2024