4/10 Poor
Peter
Travelled with partner
24 Aug 2024
Disliked: Cleanliness, staff & service
There one was thing after another staying here, it could have been great but it just wasn't. On arrival the bathroom was noticeably dirty, around the shower and tiles. Staff weren't the friendliest, service was repetitively slow, offering other guests discounted breakfast prices but we didn't receive any offers. Ended up paying €16 per person for a very poor breakfast meanwhile other guests were receiving the same for €10.
We left a spare key inside the room and upon arriving back after a trip out, it had appeared house keeping had taken it. Housekeeping had also touched and moved personal belongings which there was no need to go near.
Finally, on our last night of the stay we returned from dinner to a room with no electricity. Upon telling staff we were told to return to the room and wait for an update. We waited in a dark room with no electric for 20 mins before we went to find out more. Staff were rude about the whole situation, when 30 mins passed I asked if we could change room as we needed to shower, charge devices, pack and sleep before our flight in 6 hours at 4am. We were told no and to wait, asked about compensation for this issue and was told no, and when we asked if we could at least get a free drink so we don't have to sit in a dark room and wait for it to be fixed, she reluctantly agreed and was quite rude about it.
Peter
Stayed 5 nights in Aug 2024