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Copthorne Hotel Rotorua

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Copthorne Hotel Rotorua

Exterior detail
Bar (on property)
Lobby
BBQ/picnic Area
Outdoor pool

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    11 min walk
  • Whakarewarewa Thermal Reserve
    20 min walk
  • Jimmy Cook's Kiwi Kitchen
    2 min walk
  • Rotorua (ROT-Rotorua Regional)
    13 min drive

Room options

View all photos for Superior 2 Queen

Superior 2 Queen | In-room safe, desk, blackout curtains, iron/ironing board

Superior 2 Queen

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Queen Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • 2 Queen Beds

Similar properties

Exterior

Arawa Park Hotel

Parking included
Free WiFi
Restaurant
Gym
3.6 out of 5, Good, (1003)
The price is CHF 97
for 1 night
includes taxes & fees
17 Jan - 18 Jan
Arawa Park Hotel

About this property

Copthorne Hotel Rotorua

Suburban Rotorua hotel in Glenholme with free parking
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a seasonal outdoor pool and a business centre. Housekeeping is available on request.
Copthorne Hotel Rotorua offers 58 accommodations with a safe and a hairdryer. Satellite televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Copthorne Hotel Rotorua. During your stay, you're just a quick walk from Whakarewarewa Hot Springs. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine while dining at Jimmy Cooks Kiwi Kitchen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Whakarewarewa Hot Springs and 10 minutes on foot from Racing Rotorua
Copthorne Hotel Rotorua offers its guests an outdoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Copthorne Hotel Rotorua. Self parking is free.

This Rotorua hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.
Jimmy Cooks Kiwi Kitchen – This restaurant specialises in local cuisine and serves breakfast and light fare. A children's menu is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 35.00 for adults and from NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 247 out of 967 reviews" "
Rating 8 - Good. 361 out of 967 reviews" "
Rating 6 - Okay. 231 out of 967 reviews" "
Rating 4 - Poor. 94 out of 967 reviews" "
Rating 2 - Terrible. 34 out of 967 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Allira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!
Stayed 1 night in Oct 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spa was dirty - green and smelly. Unsure how often they change the water. No parking for in house guests when a function is on Not maintained, needs a revamp and a good clean up. Arrived at 2.30pm and staff had to check if it had been cleaned for check in. Manager tried and was lovely. Elevators always seemed held up by cleaners bringing their trolleys up and down. Such a shame it’s not as professional as other hotels, Would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
24 hr reception but nobody at counter at 5 pmish and no bell to summons someone, after waiting 5 minutes or so I called out. The room itself was comfortable and reasonably clean. Long hair on floor in the bathroom. Not sure why some hotels stuff 2 pillows into one pillow protector and try to pass it off as a new one. These are bulky, burst out of their pillow slips and look like exactly what they are. Not a good look in hotels that consider themselves upmarket. Despite my minor irritations we would stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generous rooms. Tidy.
Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and clean hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Bridgett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, highly recommend will definitely book here again
Stayed 1 night in Sep 2024

10/10 Excellent

sjoerd

Stayed 1 night in Sep 2024

8/10 Good

JENELYN

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Errin

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the ability to sleep and relax in a well maintained clean environment.
Stayed 1 night in Sep 2024

10/10 Excellent

Mallikarjuna Nageswara Rao

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for stay
Stayed 1 night in Jun 2024

6/10 Okay

Davina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were fantastic which saved the day as the hotel could do with a much needed revamp! Beds were comfy though, so thats a win.
Stayed 2 nights in Aug 2024

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
it was nice stay. staff is very friendly.
Stayed 1 night in Jul 2024

8/10 Good

Warsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sceptical based on other reviews, but it was much better than I expected. Clean and tidy. Would definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

ROZANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Arrived at 1.15pm, said sorry were a bit early, any chance of a check in? I got an abrupt "No. 2pm is check in".... I understand there are rules, but a sorry we're still getting the room ready or something similar would have been nice. Extraction fan in the bathroom wasn't working either. Maintenance informed us there were 5 through the hotel waiting to get replaced
Stayed 2 nights in Jul 2024

6/10 Okay

Kristina

Travelled with family
Had to keep asking for towels and amenities.
Stayed 2 nights in Jul 2024

6/10 Okay

Geoff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was just tired. The decor, the carpets, the paintwork. The room was comfortable but dated. Bathroom was cramped and shabby. Having said that we’d stay again, the rate was okay, the breakfast limited but ok to start the day. Staff we met were fine, just not many of them. The restaurant is closed for meals, wish we knew beforehand.
Stayed 1 night in Jul 2024

6/10 Okay

tania

Business traveller
Thought staff could be a bit more receptive 😞
Stayed 1 night in Jul 2024

10/10 Excellent

Phillip

Stayed 1 night in Jul 2024

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Restaurant is not open at night.
Stayed 1 night in Jun 2024

10/10 Excellent

Akbar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it this property definitely recommend to anyone
Stayed 2 nights in Jul 2024

8/10 Good

Pramila

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, attractive front desk, excellent relax rooms.
Stayed 1 night in Jul 2024

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
WiFi was terrible. Hot water was not consistent.
Stayed 3 nights in Jun 2024

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienient location, great price, fast friendly check in and lovely clean facilities/room.
Stayed 1 night in Jun 2024