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Wai Ora Lakeside Spa Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wai Ora Lakeside Spa Resort

2 outdoor pools, open 8 AM to 9:00 PM, pool umbrellas, pool loungers
Lobby
Superior Suite | Premium bedding, in-room safe, desk, soundproofing
Panoramic Studio Suite, 1 King Bed, Lake View | Living area | 40-inch LCD TV with cable channels, LED TV
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
77 Robinson Avenue, Holden's Bay, Rotorua, 3042
  • Redwoods Whakarewarewa Forest
    7 min drive
  • Rotorua Central Mall
    9 min drive
  • Polynesian Spa
    10 min drive
  • Rotorua (ROT-Rotorua Regional)
    20 min walk

Room options

View all photos for Panoramic Studio Suite, 1 King Bed, Lake View

40-inch LCD TV with cable channels, LED TV

Panoramic Studio Suite, 1 King Bed, Lake View

  • 49 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

View from room

Deluxe Studio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Suite

Premium bedding, in-room safe, desk, soundproofing

Superior Suite

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Studio

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite with Lake View

Living area | 40-inch LCD TV with cable channels, LED TV

Suite with Lake View

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Superior Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Exterior

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1008)
Rydges Rotorua

About this property

Wai Ora Lakeside Spa Resort

Elegant beach hotel and 2 outdoor swimming pools
Guests of this beach hotel will appreciate convenient on-site amenities such as massage/treatment rooms or a children's pool.
Wai Ora Lakeside Spa Resort offers 30 air-conditioned accommodations with a safe and complimentary dressing gowns. Rooms open to balconies or patios. This accommodation offers separate dining areas. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wai ora day spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us they can't get enough of Wai Ora Lakeside Spa Resort's great location. During your stay, you're just a quick walk from Te Amorangi Museum. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served weekdays for a fee
  • Take a swim in the seasonal outdoor pool or soak in the 2 hot tubs
  • Indulge with body treatments, body wraps or body scrubs at wai ora day spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Polynesian Spa and 15 minutes from Skyline Rotorua
  • Free local-area shuttle service
Wai Ora Lakeside Spa Resort offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Wai Ora Lakeside Spa Resort. A free area shuttle within 8 kilometres is available. Self parking is free.

This 4-star Rotorua hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekdays from 8:00 AM and 10:00 AM.
Wai Ora Lakeside Spa Resort has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 8 kilometres
  • Area shuttle
  • Free self parking on site

Food and drink

  • Weekday English breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 to 26 for adults and NZD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: NZD 50.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: NZD 50.00

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately NZD 20 to 26 for adults and NZD 10 to 20 for children
  • Early check-in fee: NZD 50.00 (subject to availability)
  • Late check-out fee: NZD 50.00 (subject to availability)
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wai Ora
Wai Ora Lakeside
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa
Wai Ora Lakeside Spa Resort
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Rotorua
Wai Ora Resort
Wai Ora Spa
Wai Ora Spa Resort
Wai Ora Lakeside Hotel
Wai Ora Lakeside Resort
Wai Ora Lakeside Spa Rotorua
Wai Ora Lakeside Spa Resort Hotel
Wai Ora Lakeside Spa Resort Rotorua
Wai Ora Lakeside Spa Resort Hotel Rotorua

Wai Ora Lakeside Spa Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 232 out of 528 reviews" "
Rating 8 - Good. 182 out of 528 reviews" "
Rating 6 - Okay. 69 out of 528 reviews" "
Rating 4 - Poor. 28 out of 528 reviews" "
Rating 2 - Terrible. 17 out of 528 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Qihua

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ANDREW

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Swimming pools (2) were green or empty - was not mentioned on the site the pools were not operational. Spa pool water was murky and smelly. Shower grout and walls were disgusting - wiped with face cloth and it turned black Dust and stains in room Restaurant advised they were award winning - could only see latest award from 2016. Only had breakfast - runny scrambled eggs. Didn't see any others dining
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was good, bed comfortable, shower grouting discoloured, looks dirty. Off putting… drinks in the bar expensive. Breakfast was amazing, best salmon eggs Benedict ever. Will definitely go again and try restaurant for dinner..
Stayed 1 night in Aug 2024

6/10 Okay

Shu

Stayed 1 night in Jul 2024

4/10 Poor

Prue

Travelled with partner
Disliked: Property conditions & facilities
Unwelcoming staff and a room like a dungeon. Our tv turned itself on in the middle of both nights and wasn't repaired despite requests. Someone's sock under the bed. Leaking tap handle.
Stayed 2 nights in Jul 2024

6/10 Okay

Elaine

Stayed 1 night in Jul 2024

8/10 Good

Colin, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, great surrounds, comfortable room. Would stay again!
Stayed 1 night in Jul 2024

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside views. Downside restaurant and bar were cold but food beautiful. Would of liked more choice for breakfast. Staff very friendly
Stayed 3 nights in Jun 2024

6/10 Okay

leila

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, room comfort
Great place to stay as a get away, nice tidy room and good service, little disappointed the outdoor pools are not heated
Stayed 1 night in Jun 2024

10/10 Excellent

Xiaochen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good area, service
Stayed 2 nights in May 2024

6/10 Okay

Theresa

Stayed 1 night in Jun 2024

6/10 Okay

Greg

Travelled with partner
Water temp in the bath and shower too cold. (Not hot enough) Heat pump filters were dirty, did not use it. Waited 5 -10 min at reception on arrival with no staff in attendance, rang bell several times before being served.
Stayed 2 nights in May 2024

10/10 Excellent

Domonique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What I liked was the peacefulness what I didn't like is I thought I booked the room with a jet spa bath but I did not overall was good experience.
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, gorgeous lake views. Very pleased. Perfectly clean and tidy.
Stayed 1 night in May 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed using spa. Nice location beside lake. Food at restaurant was very basic.
Stayed 2 nights in May 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very clean and staff were friendly and helpful
Stayed 1 night in May 2024

6/10 Okay

EDIGER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel by the lake, it’s location is out side Rotorua for those who like walking it’s walkable to Rotorua, it’s close to the airport but hardly saw or heard any planes. It’s close to the red woods forest and Te Puia. The hotel has a swimming pool and hot pool with a spa attached. A lovely place to stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing resort. Would definitely recommend. Beautiful location by the lake. Staff very accommodating and Breakfast very tasty Car required as located out of town
Stayed 1 night in Apr 2024

6/10 Okay

Turake

Business traveller
Liked: Cleanliness, staff & service
Clean and tidy - great view of lake. Stayed for the night and very quiet - lights/fan in the bathroom not working.
Stayed 1 night in Apr 2024

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely setting, away from the noise and business of the city life. Really loved the lake surrounding the hotel. Very warm staff, Amy was awesome! Will stay again
Stayed 2 nights in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

Sanjeev

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property manager was rude and constantly fighting with her employees. She talked loudly in her native language and was using foul language in front of guests. We had requested early check in, but were asked to wait beyond the regular check in time. I am asking for a full refund of our stay.
Stayed 1 night in Mar 2024