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Ruthin Castle Hotel

4.0 star property

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Photo gallery for Ruthin Castle Hotel

Aerial view
Deluxe Suite, 1 King Bed (Prince of Wales) | Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Property grounds
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Pet-friendly

Explore the area

Map
Castle Street, Denbighshire, Ruthin, Wales, LL15 2NU
  • Ruthin Craft Centre
    ‪2 min walk‬
  • Ruthin Gaol
    ‪2 min walk‬
  • Nantclwyd y Dre
    ‪2 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, 1 Double or 2 Single Beds

Family Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Family Room, 1 Double or 2 Single Beds

  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Exclusive Double Room, 1 Double Bed

Exclusive Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Exclusive Double Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed (Prince of Wales)

Deluxe Suite, 1 King Bed (Prince of Wales) | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed (Prince of Wales)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double or 2 Single Beds

Deluxe Room, 1 Double or 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double or 2 Single Beds

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Premium bedding, in-room safe, desk, iron/ironing board

Standard Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Ruthin Castle Hotel

Family-friendly hotel with 5 hot tubs and full-service spa
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and self parking. Housekeeping is available once per stay.
Ruthin Castle Hotel offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

5 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BAZAAR has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Ruthin Castle Hotel. During your stay, you're just a quick walk from Ruthin Craft Centre. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with deep-tissue massages, manicures and pedicures or aromatherapy at BAZAAR
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Ruthin Craft Centre and Ruthin Gaol
  • Dogs welcome for a fee (restrictions apply)
Ruthin Castle Hotel offers its guests a full-service spa, 5 hot tubs, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Ruthin Castle Hotel. Parking is available for a fee.

This 4-star Ruthin hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekdays from 7:00 AM and 9:30 AM.
Ruthin Castle Hotel has a restaurant on site.
Dragon Tafarn – On-site restaurant. Open daily.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Tafarn

Things to do

  • 5 spa tubs
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property charges a facilities fee to access the thermal facilities and spa. Access is available for 3-hour sessions: 10 AM-1 PM, 1:30-4:30 PM, or 5-8 PM. Access fees vary from GBP 10 to GBP 20 per person, depending on the date of admission; reservations are recommended. Additional fees apply for spa services.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: GBP 35 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.00 per person
  • Pet fee: GBP 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 20 per person and includes use of: sauna; hot tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel & Moat Spa
Castle Moat Spa
Moat Spa
Moat Spa Ruthin
Ruthin Castle Hotel & Moat Spa
Ruthin Castle Moat Spa
Ruthin Moat Spa
Spa Ruthin
Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Hotel Wales
Ruthin Castle Hotel Hotel
Ruthin Castle Hotel Ruthin
Ruthin Castle Hotel Moat Spa
Ruthin Castle Hotel Hotel Ruthin

Ruthin Castle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 426 out of 934 reviews
Rating 8 - Good. 273 out of 934 reviews
Rating 6 - Okay. 139 out of 934 reviews
Rating 4 - Poor. 63 out of 934 reviews
Rating 2 - Terrible. 33 out of 934 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fabulous stay at the Castle. Warm rooms. friendly staff and hungry peacocks!
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive building!
Lovely setting, beautiful building, friendly helpful staff, huge rooms, great outdoor area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Liam, Brough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and helpful staff members. We stayed in the Prince of Wales Suite which was lovely, had a couple of issues but were resolved by hotel staff. We would stay here again.

10/10 Excellent

Sion

Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Pamed

Disliked: Property conditions & facilities
Tired dirty and not worth the price
Ruthin is very tired! Rooms are filthy. Stains everywhere! Everywhere chipped! Certainly the prices Do Not reflect the property.
Stayed 2 nights in Nov 2024

8/10 Good

shelley

Stayed 1 night in Oct 2024

6/10 Okay

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Castle sounds magical… it’s not!
Hotel room is cold damp and unclean, room was very standard bed ancient tv and a wardrobe, bugs clearly visible on the carpet! Wallpaper ripped and falling off walls bed uncomfortable very basic bumpy mattress food was delicious at restaurant but very limited choice. Good job didn’t pay full price as got the night stay on a deal
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Stayed 2 nights in Oct 2024

8/10 Good

Charles Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, went as a single person and got the usual small room with no view. But I'm used to that!
Stayed 1 night in Oct 2024

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Denise, Maryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, staff absolutely amazing and attentive. Would stay again!
Stayed 2 nights in Oct 2024

8/10 Good

Sharon

Stayed 1 night in Sep 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
My boyfriend and I had a lovely 3 night stay at this wonderful hotel. Staff were very pleasent and acomdating and catered for our pet dog. Wonderful surroundings and civer lots of history. Had a lovely old feel and very relaxed attitude and not stuck up. Not the most modern but you can get that anywhere. Brilliant architecture. Would visit again.
Stayed 3 nights in Oct 2024

6/10 Okay

Ian

Stayed 1 night in Jul 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service
It was lovely being in a castle with history. The room was large and quirky. The area is fabulous. Disappointed that my spa treatment was cancelled half an hour before and asi lived too far away coukdnt return
Stayed 2 nights in Oct 2024

6/10 Okay

Ian

Liked: Cleanliness
Few improvements still needed
Went for two nights but different this time ,the lovely library bar not open any more in castle ,and berties restaurant closed, have to use other bar and restaurant now which nowhere near good enough as the other two, The rooms lovely ,clean and warm include bath etc cleanliness of rooms excellent but why the toilets in the castle itself look like something from 1960 i dont know,i know its a castle and want to keep it looking like one, but i feel the toilets should be brought up to date now,as im sure it would put a lot of people' off getting married in the castle with toilets of that standard. Obviously not a criticism of stay but just a few improvements neeeded.
Stayed 2 nights in Oct 2024

10/10 Excellent

Martyn and Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Tom

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room 207, prince of wales suite, 13/10/24
Absolutely stunning place most staff were lovely, only thing to let it down, the cleanliness, the bedside tables near the sockets was a thick layer of dust and in the bathroom roller blind was full of squashed bugs (just a lack of attention to detail).and part of the bath was broken and the breakfast was pretty standard, but we stayed in room 207, the prince of wales suite and the room was gorgeous and we went on a walk round the grounds was amazing, the woman who greeted us at reception was lovely I didn’t catch her name but she had short hair and glasses, made us feel very welcomed,
Stayed 1 night in Oct 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Dan

Lovely place
Stayed 1 night in Sep 2024

10/10 Excellent

Ruth

Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another fantastic stay at the castle. Staff always friendly. See you again soon!
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very warm and welcoming food was great
Stayed 1 night in Oct 2024