4/10 Poor
Mary
5 Oct 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We have stayed here numerous times over the last decade. Our last stay prior to this was about 2 years ago and it was lovely. This time we were disappointed to see that the property has not been maintained as one would expect. From the outside it looks nice, but once inside you can see lots of signs of deterioration and uncleanliness. A chunk was missing from the bathroom door, our toilet was literally sinking into the filthy slate flooring. The toilet would not flush properly (we ended up needing to call for a plunger) after which it still needed to be flushed multiple times to get anything to go down. The drains drained poorly in the tub and sink, there was rust over every bathroom surface (some painted over, others not). Stains on the carpet, dust caked onto the air conditioner unit, stains on the wall, drawers that would not close all of the way blocking your walking path to the bathroom in the middle of the night and causing you to fall. We never had enough towels, even though we’d marked that 4 people would be staying in the room. I could go on, but you get the idea. I only wish that I’d thought to take pictures because then you would see these are no exaggerations. The two employees I did encounter were nice. We travel frequently and almost always choose a Holiday Inn or similar tier hotels due to a decent price point and typically nice and clean rooms. I’m not sure what’s happening here, but I don’t think we will be staying at this location again - sad.
Mary
Stayed 1 night in Oct 2024