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Best Western Hotel Austria & Spa

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Terrace/patio
Standard Room, 1 King Bed, Non Smoking (Twin bed on request) | In-room safe, WiFi
Sauna, hot tub
Staircase
Superior Room, Multiple Beds, Non Smoking | Bathroom | Towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

Map
20 Bis Place Massenet, Saint-Etienne, 42000
  • Musée des Beaux-Arts
    ‪3 min walk‬
  • Musée d'Art Moderne de Saint-Etienne
    ‪8 min walk‬
  • Stade Geoffroy-Guichard
    ‪16 min walk‬
  • Saint-Etienne (EBU-Saint-Etienne - Loire Intl.)
    ‪9 min drive‬

Room options

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking | In-room safe, WiFi

Superior Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

Standard Room, 1 King Bed, Non Smoking (Twin bed on request) | In-room safe, WiFi

Standard Room, 1 King Bed, Non Smoking (Twin bed on request)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, WiFi

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Hotel Austria & Spa

Hotel in Saint-Etienne with full-service spa and 24-hour front desk
A full-service spa, a snack bar/deli and spa services are available at this smoke-free hotel. Additionally, a business centre, a 24-hour front desk and a front desk safe are on-site.
Air-conditioned accommodation at Best Western Hotel Austria & Spa offers a safe and complimentary bottles of water. 40-inch LED televisions come with cable channels.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Best Western Hotel Austria & Spa, you're just a quick walk from Musée des Beaux-Arts. Features include a full-service spa, a snack bar/deli and a business centre.
  • English breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include a front desk safe, a business centre and multilingual staff
  • Just a 3-minute walk from Musée des Beaux-Arts and 8 minutes on foot from Musée d'Art Moderne de Saint-Etienne
Best Western Hotel Austria & Spa offers its guests a full-service spa. There's a snack bar/deli on site. You'll find a business centre on site.

Spa services, multilingual staff, and a front desk safe are also featured at Best Western Hotel Austria & Spa.

This Saint-Etienne hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Offsite parking available (EUR 20 per day)

Food and drink

  • Daily English breakfast available 6:00 AM to 10:00 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff

Business services

  • Business centre

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

Room amenities

Bathroom

  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Pets

  • Pets are welcome

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately EUR 15 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Best Western Hotel Austria
Best Austria & Saint Etienne
Best Western Hotel Austria Spa
Best Western Hotel Austria & Spa Hotel
Best Western Hotel Austria & Spa Saint-Etienne
Best Western Hotel Austria & Spa Hotel Saint-Etienne

Best Western Hotel Austria & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 5 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Great hotel for walking distance to the St Etienne football stadium. Basic but with excellent staff. Worth noting sauna/spa has an extra fee
Stayed 2 nights in Jan 2024

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très gentil
Stayed 1 night in Nov 2024

8/10 Good

Koen

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2024

6/10 Okay

Renate

Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Stephane

Liked: Staff & service, amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Corinne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Rodolphe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très confortable et propre, le restaurant pour le soir au top, tres bon. Bemol: parking sur voirie payant, spa payant,
Stayed 1 night in Apr 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RAS
Stayed 1 night in Jun 2024

4/10 Poor

stephan

Stayed 1 night in Apr 2024

8/10 Good

Yannick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé 50m du tram/bus « Terrasses » Bon petit déjeuner. J’ai testé le restaurant, bon aussi. TV (1 nuit sur 2 > mauvaise réception) : C+ et C+ Cinéma
Stayed 2 nights in Apr 2024

10/10 Excellent

Ludovic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à dire ++++
Ras
Stayed 1 night in Apr 2024

8/10 Good

Rovette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à proximité des bus et tram. Plusieurs choix de restaurant aux pieds de l’hôtel et à 5min à pied. Personnel attentionné au petit soin. Par contre très compliqué de trouvé une place de stationnement le soir
Stayed 2 nights in Mar 2024

10/10 Excellent

François

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel accueil de la part de l’équipe et notamment Naji. Bravo et merci à eux
Stayed 2 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Très bon Acceuil, le petit déjeuner est sympa. Les chambres sont simples mais fonctionnelles. Le coin spa aussi est top. Par contre l'insonorisation des chambres laisse à désirer, surtout quand le couple à côté célèbre la Saint Valentin.
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci pour tout.
Stayed 2 nights in Jan 2024

8/10 Good

stephane

Liked: Cleanliness, staff & service
bien, mais...
Hotel un peu vieillissant et qui manque à notre goût de cachet, bien que la cuisine et le personnel ont été très bien. Un peu déçu aussi de la partie spa, qu'on a trouvé cher par rapport à la prestation (30€/personne) bien que privatif. Le petit déjeuner était exceptionnel par contre. Bon hôtel pour affaire mais limite pour un week-end en amoureux.
Stayed 1 night in Jan 2024

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Die Unterkunft liegt für den Besuch des Stadions Geoffroy-Guichard sehr gut. Auch die Straßenbahnanbindung direkt vor dem hotel war für den besuch der Altstadt hervorragend. Dadurch aber auch entsprechende Geräuschkulisse. Das Personal war sehr freundlich und zuvorkommend. Die Schallschutzanforderungen in Frankreich sind von besonderer Art! Die Umgebung bzw. Lage des Hotels ist leider nicht erwähnenswert und nur der Nähe zu dem Stadion als gut zu bewerten. Das Frühstück war ausgiebig und liebevoll zubereitet.!
Stayed 1 night in Sep 2023

10/10 Excellent

Sabahattin

Stayed 1 night in Aug 2023

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très satisfaisant
Personnel très chaleureux et service personnalisé. Établissement propre et bien tenu. Merci pour votre accueil et votre gentillesse. À bientôt
Stayed 3 nights in May 2023

4/10 Poor

SOPHIE ET MICHEL

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Personnel agréable. Pas de parking privé, pas de chariot de transport de baguage à disposition, accès a la chambre (1er étage) compliqué avec des baguages à roulettes à cause d’un canapé qui encombre le passage, petit déjeuner très limité en choix et qualité. Établissement en travaux, odeurs d’évacuation dans la salle de bain, équipements désuets. Une première et dernière expérience pour moi. Étonnant pour un BestWestern !
Stayed 1 night in May 2023

6/10 Okay

corentin

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Xavier

Business traveller
Disliked: Property conditions & facilities
Établissement vieillot Sanitaire en mauvais état. Exemple évier, ébréchée, tablette au-dessus du lavabo, cassé support de douche cassé. Heureusement l’établissement était en cours de rénovation. J’espère que cela me fera du bien.
Stayed 1 night in Jan 2023

10/10 Excellent

SOPHIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
L’hôtel est bien situé. À côté du tram et des autoroutes. Un grand parking est devant. L’accueil est personnalisé, très professionnel. Les chambres sont propres. Le restaurant est très bien décoré et la cuisine y est excellente. Le meilleur rapport qualité prix de st Étienne
Stayed 1 night in Dec 2022

6/10 Okay

Sas

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2022