4/10 Poor
Jacqui
Business traveller
22 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Gone downhill
Looking at recent reviews I agree this hotel has sadly gone downhill. Unfriendly receptionist. No smile on arrival. I felt most unwelcome. She asked for my credit card to put on account. I said I wouldn’t be having any room service. She said it was just in case there was any damage. I’ve never had this when I’ve checked in any hotel before! I’d also like to point out that I’ve never caused and damage in any hotel in my life! Tired looking corridors with stained carpet throughout. First room, had an empty bottle of wine and half a glass of wine on side. Not sure if this room had been cleaned before I went in. I went back to reception and spoke to another (far more friendly lady) who put me in another room. This room needed a good look at! The toilet hadn’t been flushed! Broken window handle, filthy bathroom grouting, and the corners of the bathroom hadn’t been cleaned. See photos. I had to call reception while in my room but they couldn’t hear me. Phone obviously broken. So had to call them from my phone. Not really a problem but slightly annoying.
If I were you, request a room that isn’t on the ground floor as there is no phone reception. Also there was a slight damp smell too. They have put a plug in air freshener in the room but it didn’t really make any difference. The view from the window is a load of leaves, a path, and mud. There is WiFi but it isn’t the best. Stayed here before & all good, but certainly won’t be hurrying back!
Jacqui
Stayed 1 night in Oct 2024
