6/10 Okay
Antonio
Travelled with family
16 Oct 2024
Liked: Staff & service
By comparing our stay at 3 other hotels during our trip to Europe, we were surprised to notice a few things that we would not expect to see in a hotel rated as 4-star. One is room cleanliness, there was dust on the bed headboards, the floors were not swept daily, and the toilet was not cleaned! We found the washroom very small and not well configured, not suitable for tall or heavyset people. There were other items in the room that would have needed a good dusting and painting (windows). The breakfast area also had visible dust on the ceiling fans, at least the weather did not require it to be used! Also, we were advised that there would be nobody at the reception desk between 22:00 and 06:30, and the doors to the hotel would be locked. Need to use our key to open the front hotel doors. We find this disturbing that no staff would be in the hotel in case of issues, we were not advised what to do if something came up!
Antonio
Stayed 4 nights in Oct 2024