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Festa Winter Palace

5.0 star property

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Photo gallery for Festa Winter Palace

Exterior
Lobby sitting area
Lobby sitting area
Indoor pool, pool loungers
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
Borovets, Samokov, 2010
  • Yanakiev Ski and Snowboard School
    ‪2 min drive‬
  • Sitnyakovo Express
    ‪5 min drive‬
  • Borovets Ski Resort
    ‪5 min drive‬
  • Sofia (SOF)
    ‪78 min drive‬

Room options

View all photos for Family Suite, 1 Bedroom

Family Suite, 1 Bedroom | 1 bedroom, minibar, in-room safe, desk

Family Suite, 1 Bedroom

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 Double or 2 Single beds

Junior Suite, 1 Double or 2 Single beds | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 Double or 2 Single beds

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin room

Deluxe Double or Twin room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin room

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Festa Winter Palace

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Additionally, a nightclub, 2 bars/lounges and a fitness centre are on-site.
Festa Winter Palace offers 66 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Televisions come with premium cable channels and pay-per-view films.

Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Festa Winter Palace, you'll be within walking distance of Borovets Ski Resort. 2 restaurants, 2 bars and a full-service spa are available.
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, massages or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a playground
  • Just a 5-minute drive from Borovets Ski Resort and a few minutes from Yanakiev Ski and Snowboard School
  • Airport shuttle service available for a fee
Festa Winter Palace offers its guests a full-service spa, an indoor pool, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a 24-hour business centre and meeting rooms. A nightclub, a fitness centre, and spa services are also featured at the luxury Festa Winter Palace. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Samokov hotel is smoke free.

Festa Winter Palace has 2 restaurants on site.
24-hour room service is available.

Languages

Bulgarian, English, Russian

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: High-speed internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 6 per night)
  • Valet parking on site (EUR 6 per night)

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Nightclub
  • Playground
  • Ski equipment rentals
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Self-parking fee: EUR 6 per night
  • Valet parking fee: EUR 6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Festa Winter Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov

Festa Winter Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 5 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
The hotel is dated throughout. The staff were
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was great. I definitely recommend this hotel.
Stayed 2 nights in Mar 2021

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy holiday in a real palace.
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stayed 3 nights in Feb 2021

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Stayed 1 night in Feb 2021

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, room comfort
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2020

10/10 Excellent

Petko, Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay at the winter palace
We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Stayed 3 nights in Mar 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not as advertised
The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Stayed 4 nights in Mar 2020

2/10 Terrible

Tenna Ann

Disliked: Staff & service, room comfort
Not a 5 star hotel
Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Stayed 5 nights in Sep 2019

8/10 Good

Dan Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
1-2 star hotel. Lots of others in the area
Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don't stay here if you expect 5-star hotel/service
This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Stayed 4 nights in Jul 2018

10/10 Excellent

jon, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than recent reviews
Recent improvements Free outside parking available
Stayed 7 nights in Feb 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third consecutive visit
Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.

8/10 Good

Louis

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Alan & Debbie, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great position near slopes
Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Stayed 7 nights in Jan 2018

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Stayed 6 nights in May 2017

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Borovets
Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of a trek to the slopes and ski rental places, but doable