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Hotel Cielo y Selva, San Cristobal de las Casas

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cielo y Selva, San Cristobal de las Casas

Double Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets
Arcade
Arcade
Arcade
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Breakfast included
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Francisco I Madero #94, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Na Bolom Cultural Museum
    7 min walk
  • Guadalupe Church
    8 min walk
  • Foro Cultural Kinoki
    8 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    92 min drive

Room options

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Ensuite

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets

Double Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Cielo y Selva, San Cristobal de las Casas

Hotel with free breakfast, a quick walk to Na Bolom Cultural Museum
A snack bar/deli, a coffee shop/cafe and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a banquet hall.
Hotel Cielo y Selva, San Cristobal de las Casas offers 21 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Cielo y Selva, San Cristobal de las Casas, you're just a quick walk from Na Bolom Cultural Museum. Free breakfast, free WiFi in public areas and a coffee shop/cafe are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the café
  • Services include tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Na Bolom Cultural Museum and Guadalupe Church
  • Airport shuttle service available for a fee
  • Pets welcome free of charge
There's a coffee shop/cafe on site, as well as a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces. Hotel Cielo y Selva, San Cristobal de las Casas also features tour/ticket assistance and room service (during limited hours).

This 3-star San Cristóbal de las Casas hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM.
Café Esotérico – On-site café.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Café Esotérico

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Los Altos Hotel Spa San Cristobal de las Casas
Los Altos Hotel San Cristobal de las Casas
Los Altos San Cristobal de las Casas
Hotel Los Altos Hotel San Cristobal de las Casas
San Cristobal de las Casas Los Altos Hotel Hotel
Los Altos Hotel Spa
Los Altos
Hotel Los Altos Hotel
Los Altos Cristobal Las Casas
Los Altos Hotel
Hotel Cielo y Selva San Cristobal de las Casas
Hotel Cielo y Selva, San Cristobal de las Casas Hotel

Hotel Cielo y Selva, San Cristobal de las Casas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 80 reviews" "
Rating 8 - Good. 18 out of 80 reviews" "
Rating 6 - Okay. 12 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 3 out of 80 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente, especialmente de Adriana, que siempre estuvo dispuesta a ayudarnos en todos los sentidos. ¡Ella es asombrosa!
Stayed 8 nights in Jul 2023

6/10 Okay

Hugo

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes
Stayed 3 nights in Jan 2020

10/10 Excellent

Koby, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our time in this hotel It’s small not so crowded and not expensive
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 8 nights in May 2019

10/10 Excellent

Lindsey, San Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

ivannia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El estacionamiento es en la calle, bajé a desayunar a las 10 no había nada y no sirven más desayuno que fruta y leche
Stayed 1 night in Sep 2024

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cómoda y relativamente cerca del centro
Stayed 1 night in Sep 2024

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable, ayudaría dar variedad al desayuno aunq por el precio se entiende
Stayed 2 nights in Aug 2024

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Jul 2024

6/10 Okay

Joel Jesús

Liked: Cleanliness, room comfort
Problemas siempre con la página.
Problemas como siempre con el check in por parte del hotel y la App porque no aparece el pago y hay que marcar a soporte.
Stayed 1 night in Jul 2024

8/10 Good

Naima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Un espacio muy bonito, superó mis expectativas, es muy limpio y muy amable el personal de recepción. Definitivamente volvería a hospedarme aquí.
Stayed 1 night in Nov 2023

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Podría sugerir alguna cortina para la parte de enfrente de la habitación, por la mañana te despierta el Sol
Stayed 1 night in Oct 2023

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Es único, espacios acogibles y agradables
Stayed 1 night in Sep 2023

8/10 Good

MIGUEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Atención del lobby excelente. Atención del comedor, mediocre. No hubo personal. Desayunos de mediana calidad Limpieza del baño del lobby, regular.
Stayed 8 nights in Feb 2023

6/10 Okay

Florian

Liked: Staff & service, property conditions & facilities
Freundliches Personal und günstiger Preis. Andere Gäste allerdings relativ laut bis in die Nacht hinein. Zimmer hatte kein Fenster.
Stayed 3 nights in Aug 2022

8/10 Good

Víctor Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, excelente servicio
Stayed 7 nights in Mar 2020

4/10 Poor

Argenis Adan

Stayed 2 nights in Mar 2020

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memo alvarez
Se nos hizo un hotel acogedor y acordé a lo que buscábamos, accesible, y bueno en la página aparece que está cerca del centro pero ya ahí la verdad no está tan cerca. Buen trato
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida es muy sabrosa y la atención al huésped excelente
Stayed 3 nights in Dec 2019