4/10 Poor
Matthew
2 Oct 2024
Disliked: Staff & service
I booked a room here for the weekend and expected a top notch stay with top notch service. My room was clean and spacious upon arrival however my check in process lacked a skilled concierge team. For over $300 a night I expect a little help with my plethora of bags. No one offered to help me unload my vehicle and bring my things to my room. I had to roll a giant bell hop out myself and take my several suitcases to my room myself. Once I got the chance to finally fall asleep in my room, the smoke alarm batteries decided to go off. My service animal is trained to realize that sound is an emergency so we were abruptly woken up around 5:45am and we are currently still waiting for someone to fix the alarm so we can get back to our room in peace. I usually have much patience for human or machine error but it is now almost past 7am and 60 minutes to change some batteries is ridiculous. $300 a night and you can’t help me with my bags or check a smoke alarm in a timely manner? Probably won’t stay here again or recommend people to stay here.
“Valet” is a strong word for what they provide. I’m thankful for the safe underground parking garage however “valet” suggests that they both take in and take out your vehicle. Here, I went to the basement parking garage to not be greeted by valet staff as he was busy taking a personal call while I needed his assistance. He gave me my key and kept my valet pass, which I was supposed to keep.
Matthew
Stayed 3 nights in Sep 2024