2/10 Terrible
Amy
11 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at this hotel following an international flight at 7pm PST ($70 USD Uber to get there). Following a 5-10min wait time to check-in (front desk personnel nowhere to be found), with another person waiting to check in behind me, I was told my room was unavailable or cancelled due to their overbooking. My own booking was arranged and paid for via Expedia over a month ago.
Egregiously, the person waiting behind me was able to check in, no issue whatsoever.
I was told Expedia was responsible in notifying me earlier that day of their abrupt cancellation, not themselves; and I was to be moved to a similar hotel 10 minutes away that required another Uber. They confirmed they had not tried to contact me directly.
Though the other hotels Google rating was similar, both hotels showed to have a ton of dissatisfied comments and negative reviews.
I asked to be refunded on the spot and decline their suggested accommodation. Nope, responsibility for a refund is through Expedia, not the hotel. As the hotel could provide another hotel in the city and the booking was done through Expedia, I would not be refunded.
This hotel was a terrible guest experience, all in all. They made no attempt to remediate - no transportation to the next hotel, no vouchers, zero!
The other hotel confirmed that at 5pm that day, they had been sent request to accommodate me as a guest!
I recommend people allocate their money elsewhere. Read the fine print, and book directly with reputable hotels.
Amy
Stayed 1 night in Dec 2024