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Surestay Hotel by Best Western San Jose Airport

2.5 star property

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Photo gallery for Surestay Hotel by Best Western San Jose Airport

Business centre

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
1488 N 1St Street, San Jose, CA, 95112-4818
  • PayPal Park
    ‪3 min drive‬
  • San Pedro Square
    ‪5 min drive‬
  • San Jose City Hall
    ‪6 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪4 min drive‬

Room options

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Lobby

The Row Hotel, BW Signature Collection

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, (278)
The price is CHF 174
for 1 room
includes taxes & fees
15 Mar - 16 Mar
The Row Hotel, BW Signature Collection

About this property

Surestay Hotel by Best Western San Jose Airport

Hotel in San Jose with free breakfast and 24-hour front desk
This hotel features an outdoor pool, a restaurant and coffee/tea in a common area. Free continental breakfast and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Surestay Hotel by Best Western San Jose Airport offers 76 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Surestay Hotel by Best Western San Jose Airport, you'll be within walking distance of Casino M8trix. You'll find features such as free breakfast and free self-parking, plus an outdoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include a business centre, laundry facilities and coffee/tea in a common area
  • Just a 3-minute drive from PayPal Park and a few minutes from SAP Center at San Jose
There's a restaurant on site. Free breakfast is served. There's an onsite business centre. Surestay Hotel by Best Western San Jose Airport also features an outdoor pool, coffee/tea in common area, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this San Jose hotel.

Guests are served a free continental breakfast.
Surestay Hotel by Best Western San Jose Airport has a restaurant serving breakfast only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Vagabond Inn Motel San Jose Airport
SureStay Hotel Best Western San Jose Airport
Vagabond Hotel San Jose
Vagabond Inn San Jose Airport Motel
SureStay Best Western San Jose Airport
Vagabond Inn San Jose Airport
Vagabond Inn Executive San Jose Airport
Surestay By Best Jose Jose
Surestay Hotel by Best Western San Jose Airport Hotel
Surestay Hotel by Best Western San Jose Airport San Jose
Surestay Hotel by Best Western San Jose Airport Hotel San Jose

Surestay Hotel by Best Western San Jose Airport Reviews

Reviews

6.0
Rating 10 - Excellent. 72 out of 658 reviews
Rating 8 - Good. 152 out of 658 reviews
Rating 6 - Okay. 202 out of 658 reviews
Rating 4 - Poor. 126 out of 658 reviews
Rating 2 - Terrible. 106 out of 658 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Louie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Amazing
Stayed 1 night in Jan 2020

10/10 Excellent

Louie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020

10/10 Excellent

JING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019

8/10 Good

Jose, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019

8/10 Good

Joe, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019

6/10 Okay

Jeffery

Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019

2/10 Terrible

RThotel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019

2/10 Terrible

Jim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just DON'T!!
I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019

2/10 Terrible

Humberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019

8/10 Good

Kim, Fresno Ca

Travelled with partner
Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019

10/10 Excellent

phayab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay if you're Single, A Couple, Family or a Group
We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.
Stayed 8 nights in Aug 2019

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019