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Hotel Juanambú

2.5 star property

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Photo gallery for Hotel Juanambú

TV
TV
Desk, iron/ironing board, free WiFi, bed sheets
Full-sized fridge, microwave
Check-in/check-out kiosk

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Kitchen
  • Housekeeping

Explore the area

Map
Avenida las Américas (cra 19) #16-40, San Juan de Pasto, 520003
  • Plaza del Carnaval
    ‪4 min walk‬
  • Santiago Apostle Church
    ‪12 min walk‬
  • Iglesia La Catedral
    ‪13 min walk‬
  • Pasto (PSO-Antonio Narino)
    ‪50 min drive‬

Room options

View all photos for Traditional Double Room, 1 Double Bed

Traditional Double Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Traditional Double Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Desk, iron/ironing board, free WiFi, bed sheets

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 22 sq m
  • Sleeps 5
  • 1 Single Bed and 2 Double Beds

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Hotel Juanambú

Hotel with a 24-hour front desk, a quick walk to Plaza del Carnaval
This smoke-free hotel features a snack bar/deli, coffee/tea in a common area and a microwave in a common area. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fridge in a common area, 24-hour room service and a business centre are on-site.
Hotel Juanambú offers 30 accommodations with shared/communal kitchens. Televisions come with cable channels. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at Hotel Juanambú, you're just a quick walk from Plaza del Carnaval. Features include free WiFi in public areas and a free manager's reception, plus a snack bar/deli.
  • Free WiFi
  • Amenities include a front desk safe, a business centre and laundry facilities
  • Just a 4-minute walk from Plaza del Carnaval and 12 minutes on foot from Santiago Apostle Church
  • Cats and dogs welcome free of charge
There's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have free WiFi. There's an onsite business centre. The business-friendly Hotel Juanambú also features tour/ticket assistance, coffee/tea in common area, and laundry facilities.

This San Juan de Pasto hotel is smoke free.

The hotel hosts a free manager's reception daily.
24-hour room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Full-sized refrigerator/freezer
  • Microwave
  • Shared kitchen access

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Juanambú Pasto
Hotel Juanambú San Juan de Pasto
Juanambú San Juan de Pasto
Hotel Hotel Juanambú San Juan de Pasto
San Juan de Pasto Hotel Juanambú Hotel
Juanambú
Hotel Hotel Juanambú
Juanambu San Juan De Pasto
Hotel Juanambú Hotel
Hotel Juanambú San Juan de Pasto
Hotel Juanambú Hotel San Juan de Pasto

Hotel Juanambú Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 0 out of 15 reviews
Rating 4 - Poor. 3 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice
Staff are incredible help us to get a parking space for the car and also arranged a better room.
Stayed 1 night in Feb 2018

10/10 Excellent

Isaac

8/10 Good

Alfredo

Stayed 2 nights in Nov 2022

4/10 Poor

gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no me gusto
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, algo modesto pero muy limpio
Stayed 2 nights in Sep 2021

2/10 Terrible

Juan Felipe

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Muy Incomodo, no recomendado
Hotel nada recomendado. Habitaciones no aisladas y sin vidrios de ventana por lo que se escucha todo el ruido interno del hotel y del exterior. No se puede dormir nada de todo el ruido, tanto exterior en las habitaciones que dan a la calle, como tampoco se puede dormir nada en las habitaciones internas debido a todo el ruido de la recepción y otros huéspedes. La cama es demasiado incomoda y no es doble, por lo que también dificulta descansar y la habitación no se ve para nada como se presenta en las fotos al momento de reservar. Precio demasiado elevado versus la comodidad del hotel en la semana de carnavales. Único punto positivo es la atención y que es cerca a los lugares de conciertos en la semana de carnavales.
Stayed 8 nights in Dec 2019

8/10 Good

Elkin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Jorge Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Gerley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala Experiencia. Habitación pequeña y costosa.
No fue una grata experiencia. Reservé cinco meses antes. Tres noches a una tarifa de $158.580 por noche, para 3 adultos y dos niños; pero un mes después el Hotel me contacta para informarme que, por ser mi estadía en época de Carnaval, la tarifa subiría a $304.473 por noche (un incremento del 92.16%), y de no aceptarla entonces cancelarían mi reserva. Me pareció abusivo y luego de varios días y discusiones, respetaron la tarifa original. A la llegada, asignaron una habitación que daba justo a la vía principal, y el ruido no permitía tranquilidad. Diez minutos después, solicité cambio de habitación; me dijeron que esa noche no era posible, y que lo harían el día siguiente (nunca sucedió). Era pequeña; demasiado pequeña como para hospedar a tres adultos y dos niños. Un total de tres camas (una individual y dos dobles), que dejaban un espacio en la habitación por el que difícilmente se podía caminar; prácticamente era un hacinamiento. La cama individual tenía un mal estado (constantemente se le caían las tablas) y no permitía un buen descanso. La cabina de la ducha tenía fuga de agua al exterior, por lo que tuvimos que poner una toalla en el piso, para contenerla. Al siguiente día quise dejar el hotel por inconformidad, pero no lo aceptaron. Realmente la habitación es muy pequeña, básica, sencilla y le falta mantenimiento. No comprendo como este hotel se atreve a cobrar $304.473 (96 USD aproximadamente) por noche, independientemente de que sea o no temporada de Carnaval.
Stayed 3 nights in Jan 2019

10/10 Excellent

Fray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción!
Excelente servicio!
Stayed 5 nights in Oct 2018

8/10 Good

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para bajo presupuesto
Todo perfecto, super económico, céntrico y con regadera a gas, agua calientita, personal muy amable :)
Stayed 1 night in Feb 2018

8/10 Good

andres m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018