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Hotel El Convento

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel El Convento

Front of property
Outdoor pool, pool loungers
Deluxe Double Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Daily cooked-to-order breakfast for a fee
Reception

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
100 Cristo St, San Juan, 00901
  • Catedral Basilica Menor de San Juan Bautista
    1 min walk
  • Santisimo
    1 min walk
  • Sacred Heart Station
    10 min drive
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Garden Terrace

Garden Terrace | In-room safe, individually decorated, individually furnished, desk

Garden Terrace

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Single Room

Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Junior Single Room

  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, individually decorated, individually furnished, desk

Double Room

  • 28 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | In-room safe, individually decorated, individually furnished, desk

Superior Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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for 1 night
includes taxes & fees
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About this property

Hotel El Convento

Luxury San Juan hotel in Old San Juan with a fitness centre
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, free use of bicycles and concierge services.
Hotel El Convento offers 58 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel El Convento. During your stay, you're just a quick walk from Port of San Juan. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Catedral Basilica Menor de San Juan Bautista and San Juan Gate
Hotel El Convento offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel El Convento.

This 4.5-star San Juan hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Patio del Nispero – On-site restaurant.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Patio del Nispero

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Hotel El Convento Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1006 reviews" "
Rating 8 - Good. 201 out of 1006 reviews" "
Rating 6 - Okay. 87 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jordana

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is nice and located in a great area but this is not a luxury hotel or experience at all. We were given a room on the top floor and the elevator was broken the whole time we were there. We also had to carry our own suitcases up the stairs. Lastly, part of why I booked this hotel was because it had a gym but it was not air conditioned and there were no wipes to wipe down equipment. Even when I asked for them, they were never brought down which is disgusting. I wouldn’t stay there again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Xiaogui

Stayed 3 nights in Aug 2024

10/10 Excellent

Keely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely historic building
Location was perfect and renovation of this lovely historic building (was a convent years ago) in to a hotel was nicely done. Room was spacious and comfortable with a great view out over the church square.
Stayed 2 nights in Jul 2024

10/10 Excellent

Janice

Travelled with group
Wonderful, historic stay! Most comfortable beds I’ve ever slept in, free wine and cheese for all guests, perfect location for the best spots in Old San Juan, wonderful friendly staff. Def recommend!
Stayed 1 night in Sep 2024

10/10 Excellent

Natalia, Bergenfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive when we made requests. The hotel is located in a very convenient location and the best part of the Viejo San Juan. The beds and pillows are comfortable and the room is well suited for a good night sleep. Josantonio the office manager was excellent and provided incredible service!
Stayed 2 nights in Sep 2024

10/10 Excellent

Janet K

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent restoration of historic property.
Stayed 2 nights in Sep 2024

8/10 Good

Carmelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location with exceptional hospitality from staff. The only downside is lack of parking and the door locks jam.
Stayed 2 nights in Sep 2024

10/10 Excellent

michael

Stayed 1 night in Aug 2024

10/10 Excellent

ANDRZEJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in the heart of the old town
Stayed 3 nights in Aug 2024

4/10 Poor

Wen

Travelled with partner
Disliked: Property conditions & facilities
The bed sheet is in very wet condition, and the floor next to our room begins construction from early morning which makes huge noice. The sleeping experience is poor.
Stayed 1 night in Sep 2024

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying at El Convento in the Old San Juan area was definitely the best decision we could have made for our short trip in the Island. If you want to experience the historic and beautiful Old San Juan vibe, I wholeheartedly recommend this hotel. This hotel is absolutely perfect for couples as it is a very romantic and appealing property. The rooms are very well kept while maintaining the charm of the historic building. Because of our short trip, we did not get to try any of the dining options, however, these looked great. Some of our favorite aspects of our stay was our Superior Queen Deluxe Room, rooftop view and pool and complimentary coffee and water for guests every morning. They also have complimentary wine&cheese tastings every evening. The property is a great location to walk around Old San Juan’s iconic landmarks. We did not have to walk more than 12 minutes to get to everything. Of note, Uber is the main method of transportation for outside the Old SJ area (quick Uber to the beach) recommended as the historic city does not have as much parking space. Be aware that the hotel is a great location for weddings and other events. Because of the building layout, you will probably be able to hear the music if there are events going on in the hotel. Despite of this being noticeable for us, it did not impair our ability to sleep and relax but it’s worth noting.
Stayed 2 nights in Aug 2024

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a wonderful place!
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. They welcome me with a bottle of wine.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lilliam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, excellent staff, and amazing surroundings!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth every penny if you want to enjoy Viejo San Juan. Staff was always willing to help and provide suggestions if needed. The hotel is one of a kind in architecture and decor with restaurants and a bar in the courtyard. No complaints and would love to visit again!
Stayed 4 nights in Aug 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The history of the hotel is very unique. It is very well located with easy walking distance to El Morro, the port, restaurants and shopping. The staff is courteous and responsive. My only issue is service at the hotel restaurant is incredibly slow, it took a full 2 hours for breakfast. Perhaps it was just a bad day. I would stay at El Convento again.
Stayed 2 nights in Aug 2024

8/10 Good

ALBA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

adeline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly and helpful staff. The elevators were not working to our floor so we needed help carrying our luggage. Parking is non existent, so we had to drive around and thankfully found a parking garage with available parking space. The parking is a little difficult to find if you drive your own car and or go on a popular time of year. The hotel overall is a beautiful place, and very clean and you can literally walk everywhere from there.
Stayed 1 night in Jun 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! We loved the experience
Stayed 2 nights in Aug 2024

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time during Tropical Storm Ernesto
Awesome experience every time. Polite & professional staff, from front desk to housekeeping to wait staff and even the gardeners! This stay we experienced for first time a tropical storm(Ernesto) while at El Convento. We were very fortunate to be there. The back up power generator kicked on automatically & it was like the power never went. For this reason and watching news about power loss & floods, we stayed extra night, comfortably. Excelente! 👍
Stayed 1 night in Aug 2024

6/10 Okay

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon check out we wanted to go to the pool area and were denied access. Restaurant is ok as main restaurant closed down. We were denied late check out after we were told to call the morning of check out. Room was amazing
Stayed 1 night in Aug 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful, and the location is perfect for exploring Old San Juan.
Stayed 1 night in Aug 2024