The Royal Sonesta San Juan

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Sonesta San Juan

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 bars/lounges, 2 beach bars, swim-up bar, poolside bar
Hypo-allergenic bedding, in-room safe, individually decorated
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
5961 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    3 min walk
  • Carolina Beach
    6 min walk
  • Pine Grove Beach
    10 min walk
  • San Juan (SJU-Luis Munoz Marin Intl.)
    15 min walk

Room options

Club Room, 1 King Bed, Terrace, Pool View (Mobility Accessible - Roll-In Shower)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Balcony

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accesible)

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (Mobility, Roll-In Shower)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Terrace, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony (Club)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Balcony (Club)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Ocean View (Mobility, Bathtub)

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Room, 1 Queen Bed, City View

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Suite, 1 King Bed with Sofa bed, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility, Roll-In Shower)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed with Sofa bed, City View (Junior)

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Suite, 2 Double Beds, City View (Junior)

  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

The Royal Sonesta San Juan

Beach spa retreat, walking distance from Isla Verde Beach
Catch some rays at the beach or spend the day relaxing at The Royal Sonesta San Juan's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Change of towels is available on request
The Royal Sonesta San Juan offers 398 accommodations with iPod docking stations and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include offices, desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.
The Royal Sonesta San Juan's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Isla Verde Beach. Features include 4 restaurants, 2 beach bars and a full-service spa.
  • For dining with pool views, stop by Aleli Restaurant, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Isla Verde Beach and 6 minutes on foot from Carolina Beach
  • Dogs welcome for a fee (restrictions apply)
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Royal Sonesta San Juan such as an outdoor pool and a fitness centre.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is available in public spaces for a fee. This beach resort also offers a garden and a terrace. For a fee, parking is available. The property offers extended parking privileges.

This 4-star Carolina resort is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and at the weekend from 6:00 AM to noon.
Aleli Restaurant – Overlooking the pool, this restaurant serves breakfast and lunch.
Ruth’s Chris Steak House – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Karaya – This bar only serves dinner. Open daily.
La Bodeguita – Overlooking the garden, this coffee shop serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar – This poolside bar serves lunch and light fare. Open selected days.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 27 per day; includes in/out privileges)
  • Valet parking on site (USD 33 per day; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 33 for adults and USD 19.99 for children
  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Akua Bar
  • Aleli Restaurant
  • Karaya
  • La Bodeguita
  • Ruth’s Chris Steak House

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • 24,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • In a nature reserve
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Massage
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 12 August 2024 to 16 December 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities
  • Health club
  • Outdoor pool
  • Indoor pool
  • Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: 22 per cent of room rate
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 33.00 for adults and from USD 19.99 for children
  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)
  • Self-parking fee: USD 27 per day (in/out privileges)
  • Valet parking fee: USD 33 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

The Royal Sonesta San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1092 out of 1607 reviews" "
Rating 8 - Good. 283 out of 1607 reviews" "
Rating 6 - Okay. 124 out of 1607 reviews" "
Rating 4 - Poor. 55 out of 1607 reviews" "
Rating 2 - Terrible. 53 out of 1607 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
The moment I entered the room, I noticed a strong, musty odor that made it difficult to relax. It became clear that the room was excessively humid, which only exacerbated the smell. Despite my attempts to air out the room, the odor persisted throughout my stay. The humidity also made the bedding feel damp and uncomfortable, which significantly impacted my ability to sleep. I reported the issue to the front desk, but the staff's response was less than satisfactory, and no effective solution was offered. I hope the management takes steps to address these problems for future guests.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alicia

Stayed 3 nights in May 2024

10/10 Excellent

Yanique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and they make you feel welcome.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah, Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable with a lovely balcony where we could sit and relax. The staff were absolutely wonderful and very friendly. Loved having the option of using the pool or walking right out to the beach. Will definitely be back again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Micaela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a friend and my son. Nice area. Close to airport, not far from old San Juan. Would go again
Stayed 4 nights in Aug 2024

6/10 Okay

Brenda

Travelled with family and small children
Liked: Staff & service
The resort was nice the only problem was that my room had a horrible mildew smell we complained they sent a maintenance guy to change an air filter but that didn’t help at all. Room felt damp and sticky for the amount of money they charge they should do something about the 6th floor.
Stayed 7 nights in Aug 2024

8/10 Good

Danielza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property Very clean The staff is the BEST Nice drinks However it has mildew smell all over
Stayed 5 nights in Aug 2024

10/10 Excellent

Raquel Cruz-Carter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the ocean. It was like a dream come true with a great staff. Hilton took care of our room and made sure we had a towel character waiting in our for a whimsical touch. The staff ensured we had a great vacation to celebrate our 25th anniversary. The beach and pool were great too.
Stayed 6 nights in Aug 2024

10/10 Excellent

Daria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Khari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 5 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with 5 star pool and beach area.
Stayed 7 nights in Aug 2024

2/10 Terrible

Gail

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced for what you get. The rooms are old and dirty. The service is very slow, overpriced and poor. The food is the worst. The Fairmount is a much better hotel and 1 min away.
Stayed 6 nights in Aug 2024

4/10 Poor

Tiara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed at the sonesta for 7 days and 6 nights. The first night we arrived we were issued an unclean room. Towels with hair in them, hair balls around the bed and also a stain in the shower that resembled a tampon and string. I was so tired and frustrated I did not ask for a different room. I let the front desk know and nothing was done. No money off or apologies. I confirmed the room was not cleaned because after the first night, housekeeping came and the stain in the shower had disappeared, but the hair around the bed was still there. Fast forward to the last 2 nights of my stay my entire body is covered in bed bug bites!!!!! I can’t stop itching and scratching! Differently will be staying elsewhere if I decide to come back to PR. The experience for the price was not worth it. I was disappointed that this is what my birthday trip consisted of. Also they said they did not have laundry services which was super inconvenient since we stayed for 7 days.
Stayed 7 nights in Aug 2024

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall decoration was nice, walking distance to the beach and gym.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tyriq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time traveling, definitely worth it wanted to make me travel more!
Stayed 4 nights in Aug 2024

6/10 Okay

VANISHA

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that someone followed me on the property from the street and they wasn’t stay there
Stayed 2 nights in Aug 2024

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property, beach , hotel and the staff as great
Stayed 6 nights in Aug 2024

6/10 Okay

Keaira

Travelled with group
Beach was great
Stayed 5 nights in Aug 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great staff especially our room attendant Hilton!! Food and drinks were very expensive at the hotel but it was nice to have wait staff working the pool and beach area. The billing statement was very confusing with the resort fee and the $100. Fee charged to your room each day. I had asked to have my bill split between 2 credit cards and that wasn’t done correctly. That was my only complaint.
Stayed 7 nights in Jul 2024

10/10 Excellent

Olesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All like
Stayed 7 nights in Aug 2024

10/10 Excellent

SHAQUANAH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort more family oriented wish it was adults only because it made me miss my kids but I know where I can bring them next time
Stayed 4 nights in Aug 2024

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Completely deciving from the online pictures, rooms are dirty, hallways are dirty.
Stayed 2 nights in Aug 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, pool, and beach. Beautiful hotel grounds and very pleasant service. Great drinks at all bars, but really pricy (47 plus tip for two simple cocktails??). Needs more entertainment... a lounge with live music, a club, something like that.
Stayed 3 nights in Aug 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024