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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property

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Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Exterior
Land view from property
Outdoor pool
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service

Explore the area

Map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901
  • Pier 3
    ‪1 min walk‬
  • Pier 1
    ‪3 min walk‬
  • San Juan Ferry Dock
    ‪4 min walk‬
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Bay View

Room, 1 King Bed, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony, Bay View

  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, City View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

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  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (637)
The price is CHF 480
for 1 room
includes taxes & fees
7 Mar - 8 Mar
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About this property

Hotel Rumbao, a Tribute Portfolio Hotel

Bayside San Juan hotel in Old San Juan with a 24-hour health club
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and valet parking. Housekeeping is available on request.
Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Rumbao, a Tribute Portfolio Hotel. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy local cuisine while dining at KUEROS Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Pier 3 and Teatro Tapia
  • Dogs welcome for a fee
Hotel Rumbao, a Tribute Portfolio Hotel offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6973 square feet (648 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Rumbao, a Tribute Portfolio Hotel. For a fee, parking is available.

This 4-star San Juan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
KUEROS Restaurant – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 15 per day)
  • Secured, covered valet parking on site (USD 27.88 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KUEROS Restaurant

Things to do

  • 24-hour health club
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,973 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 15.00 per day (in/out privileges)
  • Valet parking fee: USD 27.88 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 513 out of 748 reviews
Rating 8 - Good. 131 out of 748 reviews
Rating 6 - Okay. 52 out of 748 reviews
Rating 4 - Poor. 23 out of 748 reviews
Rating 2 - Terrible. 29 out of 748 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Nazanin

My room was not ready at 3 and the resort fee on top of all other extra fees not reasonable
Stayed 1 night in Nov 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Richard

Stayed 1 night in Nov 2024

2/10 Terrible

Thilo

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel is nicely located, and the room was clean. The bed was comfortable. On the first night, the toilet took an hour to refill. After complaining, they fixed the toilet the next day. The sink had so little water pressure that it was impossible to rinse the hands properly. Complaining did not help. The shower had sufficient water pressure. We received a coupon for the restaurant. When we tried to eat there, we were told that the wait was 90 minutes, which was also when the restaurant closed. The breakfast buffet was great, but most of the food was super salty.
Stayed 2 nights in Nov 2024

8/10 Good

JAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Stayed 1 night in Nov 2024

10/10 Excellent

Josdin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location!
Stayed 1 night in Nov 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Walking in everyone was very friendly. Shalie was exceptional at the front desk. So were the hostess at the restaurant. Great costumer service. Will definitely stay there again in the future. 11/19/24
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precioso y cómodo
Stayed 2 nights in Nov 2024

10/10 Excellent

Ariel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for one night and we wish we would have booked our entire stay at Hotel Rumbao. It was so beautiful. Everyone was friendly and kind. We will definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff
Stayed 1 night in Nov 2024

10/10 Excellent

Zoya

Stayed 2 nights in Oct 2024

10/10 Excellent

Femida

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed here for one night before our cruise. The checkin desk was overwhelmed and it took a long time to get our room but the manager was accommodating and offered us a free breakfast which was great value. Location, location, location! We were able to walk across to the cruise ship terminal.
Stayed 1 night in Nov 2024

10/10 Excellent

andraya

Liked: Cleanliness, staff & service, property conditions & facilities
Very central, clean, very friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Dean

N/a
Stayed 1 night in Nov 2024

8/10 Good

Domnick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Carmen, San Juan

Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff! Very close to the cruise port
Stayed 1 night in Nov 2024

2/10 Terrible

Esteban

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Do not recommend
I wish I could say good things about this hotel, but our experience was disappointing from start to finish. Check-in was supposed to be at 3 PM. We arrived at 4 PM, but our room wasn’t ready until nearly 5:30 PM. With a wedding to attend, I requested a refund so we could stay with a friend and make it on time. Instead, the receptionist mentioned she'd try to get us a room. After a while she came back with what felt like an attempt to guilt us into declining the room and just "waiting like everyone else." My response to this move was something like "It's either that or a refund", which made her finally ungraciously give in and accept our request for the next room. A bit after that we got our room, but the delays were frustrating. My family had similar late check-in issues earlier this year, and a staff member admitted that some guests hadn’t received their rooms until 9 PM the night before. That night, our sleep was interrupted by a flashing alarm light and then fully woken at 8:30 AM when the alarm system went off. No apologies or compensation were offered during checkout. To top it off, valet delays meant we waited over an hour for our car, although the valet staff were at least communicative and professional. While individual staff members were doing their best, it’s obvious management issues are at play, creating a disorganized and unsatisfactory guest experience. I hope this review encourages improvements, as this was far from the standard of service we expected.
Stayed 1 night in Nov 2024

8/10 Good

INDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Great places!
Stayed 7 nights in Oct 2024

8/10 Good

Heidi

Stayed 1 night in Nov 2024

10/10 Excellent

Gabriel

Great Location
Stayed 2 nights in Nov 2024

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024