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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Premium bedding, down duvets, in-room safe, iron/ironing board
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪1 min walk‬
  • Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Distrito T-Mobile
    ‪18 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub | Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (838)
The price is CHF 219
for 1 room
includes taxes & fees
12 Jun - 13 Jun
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • For dining with ocean views, stop by Cafe Caribe, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and kayaking
  • Guests have great things to say about the location and the pool
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
Cafe Caribe – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's – This diner specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 538 out of 1237 reviews
Rating 8 - Good. 259 out of 1237 reviews
Rating 6 - Okay. 219 out of 1237 reviews
Rating 4 - Poor. 103 out of 1237 reviews
Rating 2 - Terrible. 118 out of 1237 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean! Dirty carpets, dirty windows. Broken AC in the room. Breakfast does not offer what breakfast voucher promises. Morning wait for coffee around 15 min. You are faster to get your coffee at a next door sturbuks. Only one elevator working.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lazell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure u get the ocean view
Stayed 2 nights in Feb 2025

4/10 Poor

Dollisha

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We experienced significant issues during our recent stay. Our room was not ready until 6:30PM, and upon arrival, I found it to be unacceptably dirty, with housekeeping providing only minimal service, meaning linen and towel service is provided. Housekeeping doesn’t clean the rooms bathroom was disgustingly dirty. Additionally, the hotel lacked on-site dining options, requiring you to leave the premises for all meals. Fortunately, my boyfriend proposed to me which allotted me to overlook the deficiencies. That’s why I gave 2 stars instead of 1.
Stayed 4 nights in Feb 2025

6/10 Okay

Amy Louise

Travelled with group
Liked: Staff & service
Staff was wonderful, lobby was gorgeous but the pool bar, rooms, halls and gym could use some attention for updates and cleanliness. Also disappointed that there was no coffee, water or anything available in the lobby for guests.
Stayed 4 nights in Feb 2025

8/10 Good

Tyeisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but very disappointing about the view. I opted for ocean view and I only got a view of surrounding building.
Stayed 3 nights in Feb 2025

6/10 Okay

Katherine M

Travelled with family
Elevators broke all week, only swim up bar and food available during day. Only lobby bar p op en evening, no food. You need to slam doors to close them, loud when people are sleeping.
Stayed 8 nights in Feb 2025

6/10 Okay

Marc

Liked: Cleanliness
Stayed 6 nights in Feb 2025

2/10 Terrible

Melissa A

Travelled with group
Disliked: Staff & service, property conditions & facilities
The best thing was the ocean view. The main elevators were out of order the entire time I was there. With only 1 working elevator I had to wait multiple times to hop on to get to my 7th floor room b/c it was so crowded. Also despite putting the please service room on my door, the maid never cleaned the room for the 5 days I was there. Also the coffee maker in the room didn’t work. The parking gate kept stalling & wouldn’t let us in & out. I would NOT recommend staying here.
Stayed 3 nights in Feb 2025

4/10 Poor

Priscila

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Rosa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean. The room had hair around the tv area like full knots of hair. The elevators weren’t working so they had people using the service elevators.
Stayed 3 nights in Feb 2025

4/10 Poor

Ervin, Cary

Stayed 4 nights in Feb 2025

6/10 Okay

Kayla

Travelled with partner
Disliked: Amenities, property conditions & facilities
Elevators, all of them, were not operating. Some people got stuck in one, one never worked and the other was seldom. The door to the room needed to be slammed before it would lock. Not enough pool chairs, all of the staff was kind and easy to work with.
Stayed 5 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay thx.
Stayed 3 nights in Feb 2025

4/10 Poor

Wilmer Joel

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
The view from the oceanfront room was gorgeous! The location was great near old San Juan. That’s about it. The elevators did not work so we had to use the staff elevator. Apparently the elevator was down before I got there on Thursday and was still out of service when I left on Sunday. I was waiting in line to get my room number. There were two lines and the desk manager, Jose, at the time moved everyone over to the line I was standing and made me move to the back of that line. I was already in line! It was one of people and 10 others in the other line. The people should have came behind me! You only have two people checking in people and have a massive line, management needs to log into the computer and check people in. Concierge does not know how to assist. I thought concierge service is suppose to help with trip and reservations etc. Not this one. I asked if they were able to assist with find a ride to the ferry in Cieba. The girl working at that time said most taxis won’t go that far. That did not help me. No effort to try to help make it happen. Did not bother calling or asking around. Will never stay there again.
Stayed 4 nights in Feb 2025

6/10 Okay

Saba

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The view from the oceanfront room was gorgeous! The location was great near old San Juan. That’s about it. The elevators did not work so we had to use the staff elevator. Apparently the elevator was down before I got there on Thursday and was still out of service when I left on Sunday. I was waiting in line to get my room number. There were two lines and the desk manager, Jose, at the time moved everyone over to the line I was standing and made me move to the back of that line. I was already in line! It was one of people and 10 others in the other line. The people should have came behind me! You only have two people checking in people and have a massive line, management needs to log into the computer and check people in. Concierge does not know how to assist. I thought concierge service is suppose to help with trip and reservations etc. Not this one. I asked if they were able to assist with find a ride to the ferry in Cieba. The girl working at that time said most taxis won’t go that far. That did not help me. No effort to try to help make it happen. Did not bother calling or asking around. The location and view of the oceanfront room was great. Would I stay there again? No.
Stayed 3 nights in Feb 2025

6/10 Okay

Gina

Travelled with family
Liked: Cleanliness, staff & service
I was pleased with my room however the hotel had limited dining options and the main elevator was out of service which was an inconvenience
Stayed 3 nights in Feb 2025

8/10 Good

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was in a beautiful location. We easily ubered or walked to where we needed to be so we didn't have to worry about parking. Staff was friendly, but there was a lot of waiting for someone to be available. The building and rooms have some wear and could use a little maintenance, but everything was clean. Two of four elevators were down so there was more waiting, we were on a low floor so we used the stairs most of the time. The pools were beautiful and clean, the beach area is small but nice. Overall it still felt like a good place to stay for the money.
Stayed 3 nights in Feb 2025

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean room, mold, and no elevators for $500 a night
Stayed 5 nights in Feb 2025

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken the entire trip. The room was not the room advertised that we booked. We had to use the service elvator riding with mops and dumpster. Keys dont work at room safe stopped working and front desk goves u the run around. First room was fithy and we were moved to another. Youre told where to sit on their beach. Towels are rationed at the pool. Room had no cofee it took 1 day to get coffe in my room. Water is not hot for showering. Price paid is not reflected in amenities.
Stayed 4 nights in Feb 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Evrey thing was fantastic,
Stayed 3 nights in Feb 2025

6/10 Okay

Ingrid M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I honestly did not like the fact that there was only one elevator to be used. There is so many guest checking in for one elevator going up and down. The wait was long and as well once in the elevator it got so packed. We looked like sardines in a can.
Stayed 5 nights in Feb 2025

8/10 Good

jennifer

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

Valerie

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2025

2/10 Terrible

Migdaliz

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Proberty is in poor conditions. It had water leaking from ceilings also elevators were not working. We had to use the freight elevator. Don't recommend it.
Stayed 5 nights in Feb 2025