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Hotel Mercy

2.0 star property

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Photo gallery for Hotel Mercy

Double Room | Down duvets, laptop workspace, free WiFi
Point of interest
Breakfast meal
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi

Explore the area

Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017
  • Lake Atitlán
    ‪3 min walk‬
  • San Pedro Volcano
    ‪152 min walk‬
  • Church of Saint Peter
    ‪4 min drive‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪120 min drive‬

Room options

View all photos for Double Room

Double Room | Down duvets, laptop workspace, free WiFi

Double Room

  • 21 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Single Room, Garden View

Deluxe Single Room, Garden View | Down duvets, laptop workspace, free WiFi

Deluxe Single Room, Garden View

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Down duvets, laptop workspace, free WiFi

Deluxe Single Room

  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room | Down duvets, laptop workspace, free WiFi

Family Double Room

  • 28 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Mercy

Hotel in San Juan La Laguna, a quick walk to Lake Atitlán
This smoke-free hotel features free Wi-Fi in public areas.
Hotel Mercy offers 7 accommodations. Rooms open to furnished balconies or patios. Beds feature down duvets. This San Juan La Laguna hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower.
During your stay at Hotel Mercy, you're just a quick walk from Lake Atitlán. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Just a 3-minute walk from Lake Atitlán and 4 minutes on foot from Calle del Café
Public spaces have free WiFi.

This San Juan La Laguna hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Hotel Mercy Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 2 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 2 out of 19 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, amable atención.
Stayed 1 night in Apr 2025

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb

6/10 Okay

Mariluz

Travelled with family
Liked: Amenities
Esta cerca a la Laguna.
Stayed 2 nights in Apr 2025

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025

10/10 Excellent

Viktor

Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jorelli

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

10/10 Excellent

Caroline

Stayed 2 nights in Feb 2025

8/10 Good

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bello y está a unos minutos del centro. Sin duda volvería a hospedarme aquí
Stayed 2 nights in May 2025

8/10 Good

elisabeth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nous bien aimé notre séjour à l'hôtel Mercy. La chambre était très grande et propre. Le seul point négatif, est que l'hôtel est encore en construction. Donc, il n'y a pas de service offert c'est encore un chantier de construction à l'extérieur.
Stayed 3 nights in Apr 2025

10/10 Excellent

Taty

Liked: Cleanliness, property conditions & facilities
Habitación sin aire acondicionado pero en relación calidad y precio está bien
Stayed 2 nights in Apr 2025

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar agradable, muy lindo, excelente para descansar y relajarse.
Stayed 1 night in Apr 2025

10/10 Excellent

Erika B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción de hospedaje en San Juan

El hotel es sencillo, pero cómodo. Buena relación, calidad -precii
Stayed 1 night in Mar 2025