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Casa Quetzal

3.5 star property

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Photo gallery for Casa Quetzal

Exterior
Exterior
Family Villa | Living area
Junior Suite | In-room safe, iron/ironing board, bed sheets
Master Suite | In-room safe, iron/ironing board, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Hospicio 34 Col. Centro, San Miguel de Allende, GTO, 37700
  • Plaza de Toros San Miguel de Allende
    ‪3 min walk‬
  • Church of San Miguel Arcángel
    ‪4 min walk‬
  • Allende Garden
    ‪4 min walk‬

Room options

View all photos for Deluxe Room

In-room safe, iron/ironing board, bed sheets

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Villa

Family Villa | Living area

Family Villa

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite

Master Suite | In-room safe, iron/ironing board, bed sheets

Master Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, bed sheets

Junior Suite

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Quetzal

Colonial San Miguel de Allende hotel in Zona Centro with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a garden and a front desk safe.
Casa Quetzal offers 12 accommodations with a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Casa Quetzal. During your stay, you're just a quick walk from Church of San Miguel Arcángel. Features include free WiFi in public areas, plus a local area shuttle (surcharge) and concierge services.
  • Free Wi-Fi in some public areas
  • Services include babysitting, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Church of San Miguel Arcángel and 4 minutes on foot from Allende Garden
  • Local-area shuttle service available for a fee
Casa Quetzal offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Casa Quetzal also features concierge services and a front desk safe.

This Colonial San Miguel de Allende hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

Food and drink

  • Coffee grinder
  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 10 July 2024 to 30 June 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

Property is also known as

Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal Hotel San Miguel de Allende
Casa Quetzal San Miguel de Allende
Hotel Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal San Miguel de Allende
Casa Quetzal Hotel San Miguel de Allende

Casa Quetzal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 576 reviews
Rating 8 - Good. 204 out of 576 reviews
Rating 6 - Okay. 69 out of 576 reviews
Rating 4 - Poor. 18 out of 576 reviews
Rating 2 - Terrible. 15 out of 576 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Janett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! Super friendly staff and very attentive. Will definitely be back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar fantástico- el ambiente y los empleados fueron muy amable. Me divertí mucho!
Stayed 3 nights in Mar 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, really quite place and beautiful
Stayed 1 night in Mar 2024

2/10 Terrible

DIEGO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel
The location is great; however, it’s a very old hotel with awful maintenance. Having an old building doesn’t mean you don’t care about the condition. We got a room at the entrance, by the street.. we asked to move and that was great because the young lady was very helpful and moved us to a different room. The next day it took 20 minutes to get hot water, the condition of the bathroom awful, everything was not very clean. Anyway I don’t recommend this hotel. To the owner: the only good thing is your personnel
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorations

10/10 Excellent

Leonarda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Diana

10/10 Excellent

Jose

Stayed 5 nights in Dec 2023

8/10 Good

MARIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very happy with our stay. Parking in the area was a little problem but just a block away. Good location to the Centro.
Stayed 2 nights in Dec 2023

2/10 Terrible

ALEXANDRE

Liked: Cleanliness, room comfort
querían cobrar el estacionamiento aparte , pero la reservación decía estacionamiento gratuito. deberían advertir que el estacionamiento esta lejos y que viene por el . fatal que no hay agua caliente
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandre Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son excelentes. Habitaciones muy amplias y bonitas. La atención del personal es muy buena. Está muy proximo del centro y se puede caminar con toda la seguridad.
Stayed 1 night in Oct 2023

10/10 Excellent

Manuel

Stayed 3 nights in Oct 2023

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2023

10/10 Excellent

Luis

Stayed 1 night in Jul 2023

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Very colonial and traditional
Stayed 3 nights in Jun 2023

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth for the price ! It is clean but the reception and main are is very poor dirty and not as posted online. It is not a 4 star hotel
Stayed 1 night in May 2023

10/10 Excellent

Walter, Sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Doug, Port Ludlow

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms definitely need an update/makeover, particularly the bathrooms. The water in the shower never got above lukewarm.
Stayed 2 nights in Mar 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay , walking distance to all tourist attractions
Stayed 2 nights in Feb 2023

4/10 Poor

Ronald

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
dont be fool by the pretty photos many stairs no food service coffee when your lucky
Stayed 7 nights in Jan 2023

8/10 Good

carmen, thousand oaks

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed 2 nights at Casa Quetzal, a quaint property that makes you feel like authentic Mexico with its style and decor. We really liked the property and it was about a 5 minute walk to city center. It was very spacious and the bed comfortable. Cons:wifi didn’t work, asked our car arrive at 12:40 as we had 1:00 reservation. Car didn’t arrive until 1:10. No heater and the room was cold. Our room wasn’t cleaned or bed made. We didn’t mind these cons too much but good things to know.