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SureStay Hotel by Best Western San Rafael

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western San Rafael

Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Lobby
Lobby
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
865 Franciso Blvd East, San Rafael, CA, 94901
  • Mission San Rafael Arcangel
    3 min drive
  • Weaver's Coffee & Tea
    1 min walk
  • Richmond Transit Center
    13 min drive
  • San Rafael, CA (SRF)
    9 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western San Rafael

Hotel in San Rafael with free breakfast and 24-hour front desk
A 24-hour front desk, free newspapers and camper van/bus/lorry parking are available at this smoke-free hotel. Free self-service breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western San Rafael offers 32 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. LED televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western San Rafael. During your stay, you'll be close to Marin Country Mart. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception and a vending machine
  • Just a 3-minute drive from San Francisco Bay and a few minutes from Mission San Rafael Arcangel
Free breakfast is served daily. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western San Rafael also features a vending machine, complimentary newspapers in the lobby, and camper van/bus/lorry parking. Free self parking is available.

This San Rafael hotel is smoke free.

Guests are served a free self-service breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 9:00 AM

Family friendly

  • Free cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

San Rafael Travelodge
Travelodge in Hotel San Rafael
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge San Rafael Hotel
Travelodge San Rafael
Travelodge Wyndham San Rafael Hotel
Travelodge Wyndham San Rafael
Travelodge San Rafael Hotel San Rafael
San Rafael Travelodge
San Rafael Travel Lodge
Travel Lodge San Rafael
Travelodge in San Rafael
Surestay By Best Rafael Rafael
Travelodge by Wyndham San Rafael
SureStay Hotel by Best Western San Rafael Hotel
SureStay Hotel by Best Western San Rafael San Rafael
SureStay Hotel by Best Western San Rafael Hotel San Rafael

SureStay Hotel by Best Western San Rafael Reviews

Reviews

6.2
Rating 10 - Excellent. 149 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 257 out of 1000 reviews" "
Rating 4 - Poor. 161 out of 1000 reviews" "
Rating 2 - Terrible. 173 out of 1000 reviews" "

7.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Yes
Stayed 1 night in Sep 2024

6/10 Okay

Kendalyn

Liked: Staff & service
Disliked: Cleanliness, amenities
There was a dead bug in the shower, no hand soap. They also kept taking my towels and not replacing them. My feet were BLACK on the bottom from the carpet. Honestly not worth the money at all. Breakfast selection was very limited.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable place
A nice little hotel, very clean
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Stayed 2 nights in Aug 2024

8/10 Good

Christopher

Stayed 1 night in Aug 2024

2/10 Terrible

alysa

Disliked: Cleanliness, staff & service, property conditions & facilities
Initially arriving they write down your card information to paper, which is very concerning that it’s not being input to a SureStay system of record online. I have photos of the rooms lack of cleanliness to include a large amount of food splattered across the curtains and large liquid across the wall. Additionally the carpet was very stained and looked . The shower and bath was clean but the room was a 5/10. Paid way too much for the quality
Stayed 1 night in Aug 2024

10/10 Excellent

Gustavo

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, muy atentos ,exelente limpieza los recomiendo un 100%
Stayed 4 nights in Aug 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained. Pleased to find fresh fruit offered at breakfast. Many upgrades from our last visit. Iron in room. Everything was just the way we hoped it would be. A good nights rest. Good food nearby.
Stayed 1 night in Jul 2024

6/10 Okay

SAMUEL

Stayed 3 nights in Jul 2024

2/10 Terrible

Fernando

Stayed 3 nights in Jul 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Was quite and clean
Stayed 2 nights in Jul 2024

8/10 Good

Bipin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s Budget Friendly
Stayed 4 nights in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Phil

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is dated. Bed was ok. Near freeway so noise an issue. Ants in bathroom. Free breakfast was basic. You get what you pay for
Stayed 1 night in Jul 2024

8/10 Good

Cing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Janice

I will not go there- we visited and left instead of staying the night
Stayed 1 night in Jul 2024

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

FARZAN

Stayed 1 night in Jul 2024

10/10 Excellent

Julie, Visalia

Travelled with partner
Liked: Cleanliness, amenities
Overall good room. Bed was comfortable. Small breakfast was provided. Front desk took a long time to come to the office. We had to ring the bell twice. The TV in the room didn’t have channels or I couldn’t figure it out. They should provide directions on how to use tv.
Stayed 1 night in Jun 2024

8/10 Good

McArthur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in May 2024

2/10 Terrible

prajesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Theo

Stayed 2 nights in Jun 2024

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient, but just below the elevated freeway. However with the windows closed the noise is not bad at night. The area is not very attractive. We had a glitch with our reservation. Expedia took care of it. Would I stay again- no. I’d pay a bit more to be in a better area.. for just driving thru and needing a good nights stay this will do.
Stayed 1 night in Jun 2024

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. Staff were extremely friendly and accommodating.
Stayed 3 nights in Jun 2024

4/10 Poor

Lucia

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom makes noise out of no where, tv didn’t work at all, flies greeting you, dirty carpet. Wasn’t a pleasure to stay there
Stayed 2 nights in Jun 2024