6/10 Okay
Robin, Sacramento
Travelled with partner
17 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
This property is very photogenic as long as you avoid the sea pool. The sea pool was very dirty, dark and gross. It does not appear to have any circulation of water, nor does it appear to ever be cleaned as it was full of trash and looked very stagnant and suspect. Breakfast and creviches were ok on the menu but the lobster and steak on the dinner menu was $35 and terrible. It looked nothing like the pictures on the menu and the lobster was very overcooked. I paid but did not eat at all beyond the first bite. The room itself was comfortable and very nice sheets on the bed. The ac kept our room very cool but there were no dining options in air conditioning areas that were not in open area. The waiters did not smile and seemed bothered by our presence and service was very slow. We stayed at 4 properties on this trip and despite amazing views, it was the most expensive but my least favorite on this trip. The Garten hotel was much superior and even the Barcelo in San Salvador were much nicer compared to this property. I would not stay again.
Robin
Stayed 2 nights in Oct 2024